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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars
1,544 ratings612 reviews
  1. 5 stars62% (953)
  2. 4 stars15% (228)
  3. 3 stars9% (133)
  4. 2 stars6% (86)
  5. 1 star9% (144)

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Showing 1-10 of 612 reviews
Apr 3, 2024
Reviewer name: Aggies
5 out of 5 stars
5 out of 5 stars review

Members Mark Hotel premier Pillow.

This is the Members Mark standard Hotel premier collection. It is a Premium memory foam pillow with washable cover. It offers preium head and neck suppot. The cover is treated with Antimicrobial treatment. This pillow is very comfortable. I would recommend it. It is 18inch x 26 inches.

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Jun 18, 2026
Reviewer name: VicciL
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent quality!

This is the first pillow I've found in ages that doesn't go flat. I've had neck fusion and this gives me wonderful support sleeping on either my side or back. I wake up with at least 75% fewer severe headaches than from using many other pillows, that were all substantially more expensive than this is. I will be buying at least one more to take with me on vacation.

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Jun 11, 2026
Reviewer name: CatBird
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sleeping so much better!

So glad I found this pillow, “Member's Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow”. It has made a world of difference in my sleep. I have acid reflux and need a firm pillow to keep my head elevated. This pillow has helped tremendously! Only has 2 size options - King & Standard. No Queen unfortunately. Nevertheless, if you are having difficulty sleeping, try this pillow. It does keep your head elevated at a comfortable level and it stays cool. Highly recommend pillow for acid reflux sufferers. Hope my review will help others. Also, I did remove the zippered pillow protective cover, washed it & put it back on. Felt it needed to be refreshed.

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Feb 3, 2025
Reviewer name: Felipe
5 out of 5 stars
5 out of 5 stars review

Nice touch, perfect softness

In the beginning I wasn’t fully sure about this, I have never had this kind of pillow. My first week was weird to get used to, but as soon as it settled…OMG, I won’t get any other style anymore, it feels so firm and soft at the same time, cool, lightweight…I am 100% confident I made a big move getting this pillow

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May 10, 2024
Reviewer name: Irma Moore
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

My Aching Back

Never have been a fan of memory foam but thought I would give this cooling gel pillow a try. I agree with most of the favorable reviews. My standard pillow cases fit rather big and the pi!low did have a slight odor that dissipated after airing it out. After sleeping on it a few nights I started waking up with a slight back ache. I had no problems with my sleep but upon waking and moving my back would bother me. So to test this issue, I switched back to my old pillow and had no back pain. Unfortunately had to return.

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Feb 15, 2025
Reviewer name: LadyS
4 out of 5 stars
4 out of 5 stars review

Cool Pillow

Nice thickness pillow that keeps its shape. Great headband neck support. The reason for only 4 stars is because the pillow has a chemical odor when first taken out of the package. I left a pillowcase off for a week and the smell was gone. I like how it stays cool because of the cooling foam. It also comes with a zip off washable cover.

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Apr 22, 2025
Reviewer name: Amanda G
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Does not provide a cooling sensation at all

The pillows actually have very nice loft and are comfortable to lay on, but they are in no way, shape, or form a cooling material. These pillows are not only NOT cooling, but they actually get so hot that I would wake up sweating wherever my head and neck was touching the pillow. We tried multiple pillow case fabrics just in case that was the issue, but it always came down to the pillow simply not doing what it is advertised to do.

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reply from Member's Mark Team

The Members Mark Pillow is designed to provide a cooling comfort that dissipates heat. We would encourage you to use it without an additional pillowcase and if you're finding that the pillow still isn't properly cooling, please know you can return it for a full refund with the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

Mar 8, 2026
Reviewer name: ScanAndNo
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Smells like barf

The pillow foam still reeks after several weeks and make everything in contact with it also smell like vomit. I wouldn’t wish this pillow on my worst enemy.

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Jul 25, 2026
Reviewer name: Chils
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

10/10 don't recommend

When I think of hotel pillows this one does not come to mind. It is way too thick. Probably perfect for some, but not me. Maybe if I ran over it a few times to crush it down. Ha! But ain't nobody got time for that. I need time for sleep. I thought it was too good to be true based on the price and it was.

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Mar 28, 2024
Reviewer name: Woody
1 out of 5 stars
1 out of 5 stars review

Disappointed due to the odor

I received this Members Mark cooling pillow over a week ago. I opened the packaging and was hit with a strong mix between chemical and musty smell. I know the pillow is new and isn't actually musty, but that's what it triggers for me. We haven't been able to use the pillow yet due to this odor. We've purchased cooling pillow from other brands and did not notice this same odor. We're disappointed because my oldest kid will only use cooling pillows and really needed this new one.

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