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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars1,435 ratings585 reviews
  1. 5 stars62% (884)
  2. 4 stars15% (214)
  3. 3 stars9% (123)
  4. 2 stars6% (79)
  5. 1 star9% (135)

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Showing 21-30 of 585 reviews
Oct 30, 2024
Marcos99
5 out of 5 stars review

Verified Purchase

Lives Up To Its Billing: We're Buying More

We have purchased a lot of pillows from a lot of stores (including different brands from Sam's Club), and this memory foam pillow is more supportive and seems to wick away heat. And unlike the pillows filled with pieces of foam/memory foam, the support is even across the pillow's length and doesn't sag. We are buying more for each bed and will be donating all our other pillows, be they foam-, memory foam-, or down-filled.

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Oct 10, 2024
James
3 out of 5 stars review

Verified Purchase

Nice looking, but not worth it.

These pillows look and feel nice, but they’re not as comfortable to sleep on as they look. There is also a strong lingering factory smell on them that is supposedly due to an anti-microbial the manufacturer puts on the pillow. Probably something that you shouldn’t lay your head on night after night. I would return them if I could.

Helpful?3IFZA20SG2DY16341408613
reply from Member's Mark Team

We are sorry to hear about your experience with our pillow, James. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jun 12, 2025
Bek
2 out of 5 stars review

Verified Purchase

Firm foam.

It’s just too hard for me. I thought I loved it so I kept it. Maybe my head isn’t heavy enough to sink in. It’s better when used in a side sleeping position than back position. I have painful neck muscles and the tendons snap and crack, and no dr has been able to identify why or help me fix it. This may not be the right pillow for you if you have any serious neck issues.

Helpful?3IFZA20SG2DY16341408613
reply from Member's Mark Team

Thank you for your feedback on the pillow, Bek. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Feb 3, 2025
Felipe
5 out of 5 stars review

Nice touch, perfect softness

In the beginning I wasn’t fully sure about this, I have never had this kind of pillow. My first week was weird to get used to, but as soon as it settled…OMG, I won’t get any other style anymore, it feels so firm and soft at the same time, cool, lightweight…I am 100% confident I made a big move getting this pillow

Incentivized Review
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Oct 19, 2024
TKFL
1 out of 5 stars review

Verified Purchase

Not comfortable

Unfortunately had to return, felt very hard and uncomfortable, the cover made noise when turning head trying to get comfortable Pillow cover is made cheeply comparing to the previous pillow The previous memory foam pillow came in a nice box with double layer pillowcase protectant This one came in a plastic bag with cheeply made pillowcase protectant, Dissapointed

Helpful?3IFZA20SG2DY16341408613
reply from Member's Mark Team

We're sorry to have disappointed you with the pillow, TKFL. Please know you can return it anytime with the Member's Mark 100% Satisfaction Guarantee.

Apr 28, 2024
Biz201
4 out of 5 stars review

Semi firm foam pillow

Nice semi-firm foam pillow. Isnt super hard like some. It has a nice,breathable quilted pattern on it. Marked it down to 4 stars because it had a bit of a smell offgassing from it, and needed to place it in storage for a bit to rid of that, otherwise nice purchase.

Incentivized Review
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Dec 16, 2025
GeeCee
4 out of 5 stars review

Verified Purchase

Nice but small

Nice pillow. Can't say how it performs in summer heat. Firm support. Works for me to keep head/neck aligned with spine. Reason for 4* and not 5 is that the size is too small. Only available in Standard and I think King (but on-line only). Why is ther no queen size? I find this length to be too short.

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Jun 30, 2025
Barb
1 out of 5 stars review

Verified Purchase

Don’t bother

Not much fill to it and I was flipping it over all night long

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Sep 3, 2025
Dbmr
1 out of 5 stars review

Verified Purchase

Cooling, but not for me.

It’s cool but not pliable. Too stiff for me to really be comfortable.

Helpful?3IFZA20SG2DY16341408613
reply from Member's Mark Team

We appreciate your honest feedback on your pillow. The pillow has a 'break in' period of 1-2 weeks where it settles into its final firmness, it is normal for it to feel stiffer during that period as the foam adjusts to use. Please know if you're finding after that break in period that the pillow is just too firm for you that you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

May 5, 2026
Momma P
5 out of 5 stars review

Verified Purchase

Best firm pillow for the money

I love this pillow. I need a firm pillow to hold my head and support my neck, this pillow is worth more than 20.00

Helpful?3IFZA20SG2DY16341408613