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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars
1,414 ratings519 reviews
  1. 5 stars62% (881)
  2. 4 stars13% (188)
  3. 3 stars9% (126)
  4. 2 stars6% (81)
  5. 1 star10% (138)

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Showing 171-180 of 519 reviews
Sep 12, 2025
Reviewer name: Oitnbered
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Like putting your head on a hot curb

Like putting your head on a hot curb- don’t believe the cooling nonsense!

Helpful?3IFZA20SG2DY16341408613
reply from Member's Mark Team

We appreciate your honest feedback on your pillow, Oitnbered. The pillow has a cooling gel infusion in the foam and comes with a cooling cover, all designed to dissipate heat and help with temperature regulation during the night. We recommend using this pillow without an additional pillowcase as the pillowcase can trap heat and the pillow comes with a removable, washable cover. As a reminder, you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

May 5, 2026
Reviewer name: Momma P
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best firm pillow for the money

I love this pillow. I need a firm pillow to hold my head and support my neck, this pillow is worth more than 20.00

Helpful?3IFZA20SG2DY16341408613
Feb 14, 2026
Reviewer name: Babbette
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good for a side sleeper!

Comfortable!

Helpful?3IFZA20SG2DY16341408613
Feb 20, 2026
Reviewer name: KIM
5 out of 5 stars
5 out of 5 stars review

Finally found my perfect pillow!

I've been searching and trying so many different memory foam pillows, trying to find one to replace my way-too-old last one, and had all but given up. I'd settled on one that was, I thought, as close to perfect as I was going to be able to find, but it wasn't the greatest and I had started to develop neck pain. I also have extremely sensitive ears to any pressure, and it was pushing the limits on that, as well. I saw this pillow in my local club and felt it, them read reviews online. All I can say is I'm glad I felt it in person or I might not have bought it, based on many people describing it as "firm"! Let me just say, this pillow is NOT firm by memory foam standards at all! But it also keeps it's shape, doesn't go flat, and provides just the right amount of support for my neck and shoulders. I'm a side sleeper. As soon as I laid my head on it the first night, I knew I'd finally found it! So very soft and comfy, I'm pretty sure I said "ahhhh" out loud several times that night. I absolutely LOVE this pillow! please don't ever stop making these!

Helpful?3IFZA20SG2DY16341408613
Mar 30, 2026
Reviewer name: Sarah
5 out of 5 stars
5 out of 5 stars review

Firm yet soft, no pain for side and back sleeping.

This is my first memory foam pillow. The pillow itself, is firm and heavy, yet soft to lay on. I find the pillow very comfortable for back and side sleeping. It is supportive of my head and neck. With traditional type pillows, I was always switching up depending on my sleeping position. I would also crunch up pillows under my neck for support. I dont do that with this memory foam pillow. Nor have I needed to switch up to a different pillow. I find myself sleeping through the night without tossing and turning and without neck pain. The pillow does have a cooling effect to it. I have not had to flip it to find a cool side, as I have with traditional pillow types. The thickness of the pillow is just right. It is not too thick nor too thin. The removable and washable zippered cover is a added plus for the pillow. I did purchase online two of these, King size, sight unseen and am very pleased with my purchase.

Helpful?3IFZA20SG2DY16341408613
Jan 5, 2026
Reviewer name: Shen
1 out of 5 stars
1 out of 5 stars review

Is this how people train their neck and back?

This is my first time trying a memory foam pillow, and it has been painful. It feels extremely stiff, even after nearly two months of trying to get used to it. During that time, I had to switch between my old pillow and this new one every couple of days—otherwise, my back would hurt too much to get up for work in the morning. Whenever I switched back to my original pillow, my back felt much more relaxed. I don’t understand why people spend extra money on these; are they trying to train their neck and back muscles while they sleep? But it was just too painful for me, so I gave up. By the way, I usually sleep on my back rather than on my side.

Helpful?3IFZA20SG2DY16341408613
Jul 9, 2026
Reviewer name: DJ
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Pillow not cool

Cool pillow was not cool. That was reason for purchase.

Helpful?3IFZA20SG2DY16341408613
Feb 17, 2026
Reviewer name: Ana
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great pillow

Not your average pillow. So higher quality compared to a $50 pillow

Helpful?3IFZA20SG2DY16341408613
Jan 19, 2026
Reviewer name: M Garza
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not work for us for sleep

Good quality materials, but not good for sleeping for me and my wife.

Helpful?3IFZA20SG2DY16341408613
reply from Member's Mark Team

We are sorry the pillow did not meet your expectations, M Garza. Please know you can return it for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

Feb 20, 2026
Reviewer name: Sassyred
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Has helped

Have been waking up with less neck and shoulder pain

Helpful?3IFZA20SG2DY16341408613