I love this Member’s Mark Hotel Premier Collection Gel Memory Foam Pillow! I tried it for several nights and love it! My husband is a professional driver and he took it on one trip and said he wants one too! The premium cooling foam pillow provides perfect head and neck support, just perfect for a good night’s rest. Did I mention the cover is washable?! This was ideal for the type of work my husband does. Very satisfied with this product!

I'm primarily a side sleeper, and this is a very comfortable pillow for me. It is not a super soft pillow, so it provides support to keep my neck from getting kinked. I like that it comes with a washable zippered cover, so it's super easy to keep clean. My only complaint is the smell. I haven't tried any other memory foam pillows so I'm not sure how common this issue is, but after two weeks of using the pillow I can still smell that "memory foam" essence when I lie down. It isn't as strong as it was at the beginning though, so perhaps it will fade completely in time.

I was looking forward to my 2 new Members Mark pillows on 1/17/26. However, the OVERPOWERING FORMALDEHYDE SMELL was too much. Sam's refunded me the same day. Today is 1/25/26, AND THEIR FORMALDEHYDE SMELL IS STILL TOO MUCH. I've aired them out, and I'm airing them out again hoping it will get better:(

The pillow is firm but comfortable. I roll around in my sleep and most pillows only feel comfortable sleeping certain ways but this pillow is solid enough that it doesn't bunch up when I'm on my back and is soft enough for sleeping on my side and front. Best pillow I have tried.

The packaging the pillow came in was awesome. It was sealed in plastic which made me feel it was clean and ready to use. Minimal smell. I left it to air out for a few hours. Put it on my bed the same day. Not sure if there are different levels of firmness, but this one felt very firm,

We were in need of new pillows so when I saw this I decided to give it a try! We are rather picky about are pillows and trying to find new ones has been put on the back burner, since we kept on being disappointed. This was the total opposite! As soon as I used it one night, I went back to order more for the whole house. Definitely a cooling pillow and it was soft and firm in the places where it needed to be. We couldn't be happier.

The pillow is nice. It's a little smaller than a normal size pillow however the gel inside is comfortable. The material feels cool. The only complaint i have is the chemical oder when you first open it. I've had it open for about a week and it still smells. I'm assuming it will eventually go away.

Before I received this pillow I had a pinch in my shoulder/neck for well over a week. Two nights into using this pillow and the pinch is completely gone. I 100 percent believe it was this pillow because it wasn’t improving until I used it the first night. I also want to note that I’m not normally a fan of memory foam but wow. I even slept better the last two night! The pillow is very firm but very quickly molds to your shoulders, neck, and head. I’m def investing in a second one for my husband. My only complaint is that it has a very strong odor when you first unwrap it. I would suggest letting it sit a couple days unwrapped before you use it. Had I waited to use it that wouldn’t have even been an issue. Night two the scent was basically gone.

I've been using this pillow for about a week now and so far I like it better than other memory foam pillows that I've tried. It actually does stay cool and the foam has a softer feel than others. That said, I like a flatter pillow and the foam in this pillow does not sink in as much as I would like it to. I would compare it to a firm pillow in terms of how high it holds my head above the bed. My kids have tried it (ages 9 & 12) and it is just right for them. The zipper case that comes with it is nice enough that I used it without a pillow case, but I'm sure most people would put a case on it. The directions warned that you might notice a smell upon opening the package and I did have to air it out for one night before my wife would let me use it in the bed. It was only an issue immediately after opening it. It was enclosed in a plastic bag inside the shipping box so it was pristine when I opened it.

As someone that sleeps away from home I don’t think the product name does this pillow justice! It is really a great pillow to sleep with. I love the thickness, it is spongy and very comfortable. It has a good bounce back. I wouldn’t say it’s overly cooling but it definitely doesn’t make me run hot. This has fast become my favorite pillow!