The shelf is great and very sturdy! It is wonderful for storage The only thing that was missing was the installation instructions. We had to find a video on YouTube to help us put it together. But it was actually pretty easy.

Super easy to assemble, looks really well built and will hold more weight than I will ever put on it. Should have bought one a long time ago for my storage problems.

So SO Easy to assemble. Love it. Bought 2 then 2 more. Gonna buy 2 more. I saved the cardboard from each box and cut out 2 pieces large enough to line 2 of the shelves on each rack. My husband was going to cut some pieces of plywood, but the cardboard is good enough. A few of the pieces were misshapen with manufacture errors, but I could make them securely fastened anyway

I like the shelf, which I just put together today, but one of the cross bars and one of the grid sleeves was bent when we opened the box, and cannot be straightened. I will have to call Sam's tomorrow and see if they will get me replacement parts. Until then I'm missing one of the shelves.

It's good. It's not as heavy as I initially thought, so I would probably not suggest this rack if it isn't against a wall. The instruction manual doesn't show the exact same number of slots used for customizing shelf heights, perhaps off by 1 or 2. So just keep that in mind when assembling. Still definitely recommend this for the price I paid. I wanted to keep within a budget and it's only used to store totes in my basement, so this rack made sense for me. If I didn't have a budget or if I was using this to store heavy equipment in my garage I would look for something more heavy duty and sturdy.

It was easy to assemble, all parts came in as described. As I was finishing I noticed the top shelf did not fit very well and it was because of a broken weld on the side support. I was just about done and didn't want to take the time and effort to take it back. I just put some clamps to hold it together but was disappointed. They should really focus on QA before these large items leave the door.

First one purchased went together smoothly but second one was crooked and off about an inch. Was able to strong arm it to go together but bottom rack is not flush with sides. Appears that the side brace was welded out of alignment which made it hard to assemble.

Not a problem with the shelves and what they're designed for, the problem was pretty significant damage to the supporting beams. I tried to load pics but kept getting error messages. I made the shelves work and should have returned this item but it's so heavy and ungainly that I just took the loss. When I picked up the shelves at Sams Club (Covington, LA) I noticed that one of the nylon straps was missing and probably should have looked in the box. When I got it home and started unpacking the shelves it was evident that someone had bent and cracked the supporting legs. I'm recommending the shelves, they're good but Sams gets one star, they didn't help me out much.

One of the pillars was broken, called Members mark phone number and they’re an absolute nightmare to work with. I have never come across customer service this horrible. I called 5 times and they would just hang up on you without answering any questions and refused to provide their name. There’s 0 accountability, i called Sam’s club and they transferred me back to members mark customer service. Don’t waste you $$ buying members mark products because if it’s not working good luck reaching anyone to resolve your issue. Wish i would have recorded the phone call. Had to take the broken pillar back to Sam’s and the manager was nice enough to get it replaced. Once setup it works as intended, setup took about 30 mins. Top holes did not line up properly so had to use the hammer and a towel

flimsy rails... pins to connect the cross braces.. sams is using a different brand than they have in the past and it is definitley a down grade...get the gladiator unit... thats what sams used to carry.. ive bought atleast 5 of those units and they are great... go together easily and are sturdy... the members mark is a no no.. trust me-- i never rate products but after spending an hour putting this mess together i felt lead to help someone else... Sams -- if you read this---spend the money and go back to gladiator-- im sure it will need to sell for a little more but it is worth the money... your creating some angry customers this -not well thought out - product!!!