Love the swing set but one of the roof pieces came shattered. Bad part is there isn’t a way to get ahold of the company to replace and there is no way to return as we already started to put it together and to big to ship

VERY upset! One of the boxes is missing and we have 2 of another box. they are trying to resolve it, but it may not be done by Christmas for my sons gift

So my review is based off of delivery which was really fast. This was a Christmas present for our granddaughters so we won't have any other information until after that and we put it together.

It's been a month now since the playset was supposed to be delivered. It came over 2 weeks late and with no slide. It's now been a month and we're still waiting for the slide

Still in the middle of assembly but experience has already been tainted by unprofessional delivery. Shipment was described as to be dropped in driveway or on sidewalk. I came to front door and discovered 3 large, heavy boxes had been dropped on front yard with no one in sight. As rain was coming, I had to scramble to get help and move boxes off lawn and into garage. A simple Knock on the door or text/email notification would have solved the problem. The next day I did receive an email that shipment had been delivered. Thank goodness I was home or my lawn and the boxes would have been a mess.

Bought this set at Sam's club. It was simple and easy to put together with they help.of someone. The best advice is do what I did, take the time to open all the boxes and sort the parts by letter and sort the bolts, lag screws and screws apart. Took several hours to sort everything out but was very helpful on the build process. I put the monkey bars and swing bar together by myself on evening. First day I work on the rest of the swing set had 3 people and we worked about 5 hours. Second day we worked with 2 people and took about another 4 hours to finish up. Had on bag of parts missing, that only had 4 pieces but was able to find that at the local hardware store and not wait to get it shipped from the company. Did not take me and my help the 18-24 hours to build as the book said. With me sorting the parts and putting the swing and monkey bar together, I would guess had 12-13 hours of work in it.

Bought this May 2016. It was nice for about 6 months. The wood is terribly soft and we had to reinforce the entire thing with 2x4's. The color instantly faded to an old, weathered gray look. Now two years later is completely leaning to one side and makes nonstop cracking sounds every time a kid climbs on it or swings.

This took me and my husband 2 days to put together. Definitely worth saving the money by doing it ourselves. Overall the directions were pretty good. It would be nice if the boards were labeled front and back also. All of the pieces were there with some extra screws and bolts which was nice. The kids love it ( 4 and 9 years old).

Bought this as a Christmas present for our grandchildren. First of all, you will have to print out the manual yourself as nothing comes with the kit. It is 137 pages long so make sure your printer is working and you have plenty of paper and ink. And you will definitely want to do this as you need to study the pictures in order to assemble it correctly. Just looking at your phone won't help much. My son spent 5 hours sorting all the materials including the nuts, bolts and screws before we started assembly the next day. Even though that was a hassle, it was well worth it as we worked like an assembly line to build it. All the parts were labeled in the yard and we could just grab what we needed as we needed it. We did find that the directions were good for the most part but were lacking sometimes in that they didn't tell you which way a board should be placed. Because of this, we had to undo and redo several steps which slowed us down. It took about 12 hours total to build it with 4 adults working on it most of the time. So between the 5 hours prep and the 12 hours actually building - it's a long process. But we did have fun working together and seeing the grandchildren's eyes light up when they got to see it finished was well worth the effort. We were missing NO parts and actually had a few extra nuts and bolts and screws once we were done. The wood is not actually cedar but some wood from China. It's very light weight so I don't know how long it will last in our Florida climate. We sprayed the entire thing with Thompson's which should help preserve it for a couple of years anyway. It does look nice in the yard and you can tell it is a more expensive set than those sold at other stores. I know the grandchildren will enjoy it and we can smile whenever we remember the 2 days we spent building it for them.

This was a Christmas present for my kids that my husband just put together with a little help in about a full weekend. Instructions were easy to follow, very thorough and helpful. All of the parts were there and clearly labeled. Now the kids are having a blast and my 4 yo daughter was sooo excited about the curtains and hammock. Definitely not for a lot of older kids but great for my two under 5 and will grow with them.