Customer reviews for Backyard Discovery Oceanview II Cedar Wood Swing Set forMember photos









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Great directions
We love this play set. The directions were very well written and easy to understand. My husband and father were able to do this with just the 2 of them. 2 people are needed.
broken
Love the swing set but one of the roof pieces came shattered. Bad part is there isn’t a way to get ahold of the company to replace and there is no way to return as we already started to put it together and to big to ship
Hello-<br />Your set does come with a warranty that does cover replacement parts. Please give our Customer Advocate Team a call at 800-856-4445, so we can get replacement parts sent out to you. We are here 8am-6pm CST 7 days a week. I do apologize for any inconveniences.
Still waiting for the slide
It's been a month now since the playset was supposed to be delivered. It came over 2 weeks late and with no slide. It's now been a month and we're still waiting for the slide
Thank you for your review! We are so sorry to hear of the delays you have had with your slide! Please contact our Customer Advocate Department at 800.856.4445, so we can proactively monitor this and make sure that you get taken care of!
more than i expcted. great quality.
instructions for putting swing together very easy to understand. took 18 hrs. to put together by myself. I would recommend this product. It is being used by my 17 mo. old grandson. He just loves scrambling up and down and around inside the fort. Just laughs when going down the slide.
Keep looking....poor quality
Poor quality. Took three days to build only to find out it isn't safe due the support rails being slanted. Had to modify multiple pieces as they didn't align. If my kids want to play on it my husband will have to reinforce the support rails to ensure it doesn't collapse. Very disappointed. For the amount of money we paid I was expecting better quality.
Hello, thank you for taking the time to leave a review. I am sorry you are not happy with your swing set. The pieces of your swing set should have aligned correctly. There should be no need to modify any of the parts that come with the swing set. I encourage you to contact our Customer Advocate Team at 800-856-4445. We would like to discuss the issues you are having. We are here 7 days a week 8am-6pm CST.
Read before purchase
Did quite a bit of research before we bought this for the Grandparents’s and am very disappointed. The assembly was accurate took us about 2 days. Price was good as well! We took our time and made sure to do it correctly. I wouldn’t have purchased this if I would have known how flimsy this is. This was purchased for all the grandkids! We have a very active family so adults are usually out there playing with the kids! This playset is NOT sturdy to hold adults! I weigh 160lbs and the boards flex EVERYTIME I step on them. Everytime an adult gets on there it creeks and sounds like it may break. Very disappointing! If you are just having kiddos play on it then this may be for you. If you potentially want to play with your kids on this I would recommend looking elsewhere.
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Easy build and great set.
Bought this set at Sam's club. It was simple and easy to put together with they help.of someone. The best advice is do what I did, take the time to open all the boxes and sort the parts by letter and sort the bolts, lag screws and screws apart. Took several hours to sort everything out but was very helpful on the build process. I put the monkey bars and swing bar together by myself on evening. First day I work on the rest of the swing set had 3 people and we worked about 5 hours. Second day we worked with 2 people and took about another 4 hours to finish up. Had on bag of parts missing, that only had 4 pieces but was able to find that at the local hardware store and not wait to get it shipped from the company. Did not take me and my help the 18-24 hours to build as the book said. With me sorting the parts and putting the swing and monkey bar together, I would guess had 12-13 hours of work in it.
It okay
I was pretty disappointed on how thin all the wood pieces were. For the amount of money you would think everything would be thicker and more sturdy. Design is nice and husband put it together pretty quick. Only issue with parts was the labels were faded and hard to read.
I am so sorry to hear this! Our sets are designed to far exceed ASTM standards for ages 3-10.
Nice set - hope it lasts!
Bought this as a Christmas present for our grandchildren. First of all, you will have to print out the manual yourself as nothing comes with the kit. It is 137 pages long so make sure your printer is working and you have plenty of paper and ink. And you will definitely want to do this as you need to study the pictures in order to assemble it correctly. Just looking at your phone won't help much. My son spent 5 hours sorting all the materials including the nuts, bolts and screws before we started assembly the next day. Even though that was a hassle, it was well worth it as we worked like an assembly line to build it. All the parts were labeled in the yard and we could just grab what we needed as we needed it. We did find that the directions were good for the most part but were lacking sometimes in that they didn't tell you which way a board should be placed. Because of this, we had to undo and redo several steps which slowed us down. It took about 12 hours total to build it with 4 adults working on it most of the time. So between the 5 hours prep and the 12 hours actually building - it's a long process. But we did have fun working together and seeing the grandchildren's eyes light up when they got to see it finished was well worth the effort. We were missing NO parts and actually had a few extra nuts and bolts and screws once we were done. The wood is not actually cedar but some wood from China. It's very light weight so I don't know how long it will last in our Florida climate. We sprayed the entire thing with Thompson's which should help preserve it for a couple of years anyway. It does look nice in the yard and you can tell it is a more expensive set than those sold at other stores. I know the grandchildren will enjoy it and we can smile whenever we remember the 2 days we spent building it for them.
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Horrible Quality
I dont think they could have found any cheaper pieces of wood to make this thing out of. They are so light and fragile its almost like balsam wood. Multiple pieces were already split and a bunch warped upon opening the boxes. Then the pre-drilled holes are way too small for the lag screws so the first few I screwed in split out the cheap wood. So i had to get a bigger bit and re-drill all of the pre-drilled holes. Then I also had to pre drill every single place where I screw was meant to go (which is about 2 million) because again, the first couple screws split out the cheap wood. There were a couple of boards missing and a couple of boards of the same number too many so I had to make them myself. When it comes to the roof you have to actually get in the playhouse to assemble it. The weight rating limit is 150lbs per 1 child, so unless you are on the thinner side its a bit uneasy getting up there as the boards are super creaky and very questionable. The roofing is just stapled on so I can see it flying off after the first big windy day. I honestly cant see this lasting more than a year. I was extremely disappointed with the quality of it and would not recommend this at all. The quality of the wood is so poor I'm even a bit fearful for my kids to play on this thing. I just couldnt be more regretful for buying this, should've paid a little more and got a metal one. I dont see how they can even get away with selling this junk. It will be firewood in 2 years or less I'm sure. Then the fact that it took almost 3 weeks to get after me contacting customer service 3 different times to find out it was just sitting in a distribution center for 2 weeks waiting for a delivery appointment to be schedule when there was no mention at all of a delivery appointment needed makes it worse. Then it didnt show up on the scheduled delivery date so I called and told them to cancel the whole order and give me a refund which they agreed to but the next day when I was not home it showed up and was delivered. My kids saw it and were excited to have it finally so at that point I decided to keep it. I wish I would have just returned it now. Just a failure all around.
We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Not to worry, as your set comes with a warranty and we will work with you to get the damaged parts sent out your way. I would encourage you to contact our customer advocate at 800-856-4445 8 am -6 pm CST 7 days a week.