I have had two neat steamers. I was able to get a replacement after a few things went on the first. I love how easy and light the steamer is. I have yet again had some parts break off quickly on the second one and so I gave one less star for that reason. Everything still works but the mop head clamps have broken off and can’t use it. Otherwise it’s the best steamer I’ve owned ever and would buy more again probably just a higher up version with more sturdy components on them.

I ordered the Neat steam cleaner last year. I really liked how quickly it came. I really liked all the accessories. I really really liked how it transformed hard-to-clean areas in my home. I did not, however, know how much I loved this until today when I noticed a little leak coming out the bottom. I logged onto the chat help on this website and had the ENTIRE problem resolved in under an hour. By which I mean I had trouble-shot with the profoundly helpful, competent and cheerful Michel D (with an assist from Carlos), Michel was able to see my warranty, find my phone number, consult with technicians, call me in person and send me all the packing labels I needed to return the project IN LESS THAN ONE HOUR with zero seconds spent on hold. Sure, in a perfect world nothing would ever, ever break, or fall apart, or go wrong. In the current reality we inhabit stuff is always succumbing to gravity or inertia. The best any reputable company can do is offer customer service but so few of them do. This company made what could have been a minor disaster for me into an easy chore that got crossed off the to-do list in record time. Buy it! you won't regret it!

I am SO pleased with the NEAT Steam Cleaner. Effective in EVERY room in my home and leaves surfaces clean and sanitized. I choose to add 3 drops of lemon oil to the chamber and my home smells AMAZING. Two things would add to the wonder of this machine: 1) Stronger clips to hold cloths 2) More accessories! The best feature may be the price point.

Have had this for a few months now and love it. Works great for cleaning out water stains on grout, even recently used it on my truck cleaning where my son soilled milk that we didn’t know about until it got extremely smelly. Now no more smell and a super clean floor.

I’ve used this product numerous times and each time I’ve been 100% satisfied with the results. I’ve cleaned the couch, the bed, floors and the oven. The couch and bed dried super quick as well and the best part is this product does not use any harsh chemicals. It can get loud though especially if you’re in a small space such as the oven however i just used some ear plugs and that did the trick.

I love this thing. I love to talk about my steam cleaner to friends and family, LOL. I’ve cleaned all my floors and windows and vents and furniture with it. Design-wise, it is really convenient and accessible (speaking as someone with a disability)! The NEAT steam cleaner is not heavy, unwieldy, or difficult to use. It does get hot after you’ve been using it for a while, but that’s to be expected: It’s steam! The adjustable length is great because it helps me reach the floor, which I can’t do otherwise, and also reach tall things like the top of the fridge. If the dirt is caked onto whatever you’re cleaning it will definitely take a bit more muscle/“manpower” than the videos imply, but cleaning a window takes me under 30 seconds. It is a million times easier than scrubbing by hand! Also the design is cool and modern and the small profile makes it convenient to store, unlike some of the other bulky steam cleaners I’ve seen on the market. I love that any microfiber cloth can be used with the floor tool, and not just the proprietary ones!

I bought this product a couple of months ago and I am amazed with all the differnt uses. I used it to clean the grout and tiles in my shower, which restored it to just like new. I used it to clean dirt and stains from living room couch and it looked brand new again. I mostly use it to steam clean my house as I have tile only and it does a great job of cleaning dirt and grime that sweeping or vacuuming leaves behind.

I am astounded by this steam cleaner. I got it the other day and have cleaned EVERYTHING in my kitchen and I'm starting on my bathroom today. Easy to fill, set up and use, this will pay for itself over and over. The main reason I got the Neat is the lifetime boiler warranty. I haven't been this pleased with a purchase in a long time or this excited to clean EVER!.

Bought this steamer awhile back and it has been great. Heats up pretty quick, I can plug it in and get it started, do my vacuuming and sweeping, then come back and it's ready to go. Pro tip - Use distilled water, and it'll happily keep eradicating grime with righteous fury! Also, detailers, it's a great bang for buck unit! Great for ppf and everything else you would typically use it for.

We have been using different brands steam mops for more than 10 years. We have used the Dupray steam cleaner for the last y wo years. We can assure it is the best on the market. The other steam mops never exhibited the high quality we have found on the NEAT steam Cleaner. We are witnesses not only of the great presentation, the durability of the exterior materials, the easy use and maintenance but also the great appearance of our marble and ceramic floors . It is a great equipment for cleaning and disinfecting floors and other kitchen and bathroom surfaces. Their support and customer service is excellent. We had a great experience with Nolan D. From the Customer service Team. For all of these we recommend the Neat Steam Cleaner as a great aid for your home cleaning, maintenance and higiene.