Thank you for sharing your feedback! We’re happy to hear that you’re enjoying your floor cleaner and that it’s making your cleaning routine quicker and easier. For carrying the unit, there is a pull-out handle located at the top of the machine that can help when moving it up and down stairs. We hope this makes transporting it a little easier, and we appreciate you taking the time to share your experience!

Thank you so much for your great review! We're delighted to hear that you're enjoying your steam cleaner. It's also wonderful to know that the accessory bag makes keeping everything organized even more convenient.

Thank you for sharing your honest feedback. We're sorry to hear that the Neat hasn't met your expectations, and we appreciate the opportunity to address your concerns. The floor pads are designed for everyday mopping, while the steam lance and brush attachments are better suited for tougher dirt and grout. We appreciate your suggestion for a larger floor-scrubbing brush and will gladly share it with our product team. Regarding excess moisture, we recommend purging any condensation before cleaning and changing the microfiber pads once they become saturated. As the Neat is a multipurpose steam cleaner, it produces more moisture than a traditional steam mop but also offers the versatility to clean a wide range of surfaces, including grout, bathrooms, and kitchens. We appreciate your feedback and hope these tips help you get better results from your Neat. Our Customer Support team is always happy to assist with additional guidance!

Thank you for sharing your experience. We’re sorry to hear that you’ve had difficulty getting the results you expected. The accessory and technique used can make a significant difference in controlling the steam and moisture. For surfaces such as shower walls and bathroom countertops, we recommend contact cleaning using the lance for targeted areas or the triangular tool with a microfiber bonnet for larger surfaces. The microfiber helps absorb loosened dirt and excess moisture as you clean. Based on your description of the steam dispersing upward and around the room, we’d be happy to help determine whether a different accessory or technique would provide better results. We encourage you to check out our instructional videos or contact our Customer Support team so we can assist you directly and help you get the most out of your steamer.

We’re sorry to hear about the issues you’ve experienced with both the floor tool and the hose. This is certainly something we would like to look into further. Please contact our Customer Support team with your order information and, if possible, photos of the damaged parts so our team can review the issue and determine how we can best assist you.

Lamentamos saber que aún no ha recibido su pedido. Debido al retiro actual, estamos experimentando un alto volumen de llamadas y correos electrónicos, lo que está provocando retrasos en nuestros tiempos de respuesta. Nuestro equipo está haciendo todo lo posible para responder lo más rápido posible. El correo electrónico al que se refiere parece ser una respuesta automática. Le invitamos a comunicarse con nuestro equipo de atención al cliente al 800-881-8482, de lunes a viernes, de 7:00 a. m. a 6:00 p. m. (EST), para que podamos revisar el estado de su pedido.