Skip to Main Content
Sams Club
Sams Club
Customer reviews for Dupray NEAT Steam Cleaner, Exclusive Edition with 25 Accessories for
Dupray NEAT Steam Cleaner, Exclusive Edition with 25 Accessories
4.6 out of 5 stars
stars240 ratings235 reviews
  1. 5 stars79% (190)
  2. 4 stars11% (26)
  3. 3 stars3% (7)
  4. 2 stars3% (8)
  5. 1 star4% (9)
Write a review

Customer photos

Sort by |
Showing 11-20 of 235 reviews
Aug 12, 2023
Amanda
5 out of 5 stars review

Verified Purchase

New go to for cleaning anything

The double arm attachments feel weak when going left to right and when I have to unscrew the tank to release steam after a cleaning it's a bit difficult and dangerous. Other than that I've told everyone I know to get one of these. Best investment, were already talking about getting the model up in a few years. It's done grease in the kitchen, poop from a mattress, all my tile and hardwood, the burnt bottom of the oven, mirrors windows and rugs.

Review from Dupray
Helpful?6A7QHZQI755W16084162745
Aug 14, 2023
JAM902
5 out of 5 stars review

Verified Purchase

Great quality for the price point.

This has been a very useful purchase. I bought a refurbished machine to save a bit of money and it looked completely new to me. I've steam more items than I ever thought possible! Like others, I wish it had a water level window as well as an easier place to wind the cord. I never wind it underneath as suggested; its too awkward. I also would like to have some sort of mechanical handle to change the steaming/scrubbing angle at times.

Review from Dupray
Helpful?6A7QHZQI755W16084162745
Aug 16, 2023
Nina
5 out of 5 stars review

Verified Purchase

World's Best OCD Cleaner Steamer!

So easy to use, but very powerful! I took a long time deciding on which steam cleaner to buy. The neat is perfect! I have used it in kitchen, bathroom, car, grout, walls, carpets, furniture. Heats up quickly and lasts a very long time ! Over an hour of cleaning time- which was my main goal! So so happy !!

Review from Dupray
Helpful?6A7QHZQI755W16084162745
Aug 12, 2023
Jordan
4 out of 5 stars review

Verified Purchase

good steamer with some room for improvement

Steamer functions well, and I’m sure it is engineered to a higher standard than the competition. But! The hose not being able to detach from the unit is a real miss… pain for filling, pain for storing, more prone to fail. The cord wrapping up underneath is another flop. It’s awkward to wrap and unwrap because you must flip the machine upside down to see what you’re doing. Pain. The time it takes to heat up is about 15 mins not the advertised 8 mins. I’m sure the 2.0 version will address these annoying misses, at that time it will be a 5 star machine. So close to a home run. The machine dose preform well and is light years ahead of anything from Wuhan, alibaba/Amazon, or tictok.

Review from Dupray
Helpful?6A7QHZQI755W16084162745
Aug 19, 2023
Stephanie
5 out of 5 stars review

Verified Purchase

Amazing

This Dupray steam cleaner is everything you ever asked for! My car looked brand new and felt so fresh after cleaning it with the steam cleaner. I used it on my kitchen grout and removed years of stains. I used it for my walls and floors with ease. It's also vert easy to use! Highly recommend.

Review from Dupray
Helpful?6A7QHZQI755W16084162745
Mar 29, 2026
Gomes28
3 out of 5 stars review

Ok..

Works fine but some annoyances. -Plastic handle can get real hot the longer its on and not being used, -Nowhere to see water level -Spits water out when pulling the trigger every time for like 2 seconds. -Wrapping up the cord on the very bottom is a horrible design and extremely awkward to hold the thing above head and wrap it around, easy to come undone too. Should have been a hook attachment on the back like the TOSCA. Overall its just ok and the user experience could be greatly improved. If you got the money, get the TOSCA, better in every way from what im seeing.

Review from Dupray
Helpful?6A7QHZQI755W16084162745
reply from Dupray

Thanks a lot for taking the time to share this detailed feedback, it’s really helpful. I’m sorry to hear that you’re not completely satisfied with your purchase. The points you raised about the handle heating up, the lack of a visible water level, the initial water spitting, and the cord storage design are all valid usability concerns, and I can absolutely understand how these would affect your experience While the handle may become warm during use, it should not get hot. If the handle becomes hot, there may be an issue with one of the components inside it. Because steam cleaners are pressurized devices, it is unfortunately not possible to include a visual water level gauge. That said, some of our other machines do feature a low-water indicator to signal when the water inside the unit is running low. As for the cord storage, the unit’s compact design is the reason the cord wraps around the bottom. However, I completely understand how awkward that can be in practice. One thing that may help is laying the machine on its side while wrapping the cord, as this can make the process a bit easier. You are also correct about the initial squirt of water when using the machine again after it has been sitting. This is normal and happens because the steam trapped in the hose condenses back into water. A quick spray into a sink or cloth before use should resolve the issue. The Tosca is definitely a great investment, especially if you clean a lot of grout or have a larger home. Thanks to its higher temperature and pressure, it can help reduce cleaning time and offers a more premium overall experience. We truly appreciate your honest feedback, as comments like yours help us continue improving both our products and the user experience.

Mar 23, 2026
Taurus4325
1 out of 5 stars review

Hize la compra y me descontaron el dinero de mi cuenta al día de hoy no aparece como enviado y no sale el tracking number para hacer seguimiento prometieron enviarlo el lunes y aún no aparece que haya sido enviado. A parte les escribes un correo y te dicen que revisa si tu producto es de un lote defectuoso como vas a saberlo sin siquiera recibirlo además ellos deben enviarte uno que no sea de ese lote ellos son los que saben

Review from Dupray
Helpful?6A7QHZQI755W16084162745
reply from Dupray

Lamentamos saber que aún no ha recibido su pedido. Debido al retiro actual, estamos experimentando un alto volumen de llamadas y correos electrónicos, lo que está provocando retrasos en nuestros tiempos de respuesta. Nuestro equipo está haciendo todo lo posible para responder lo más rápido posible. El correo electrónico al que se refiere parece ser una respuesta automática. Le invitamos a comunicarse con nuestro equipo de atención al cliente al 800-881-8482, de lunes a viernes, de 7:00 a. m. a 6:00 p. m. (EST), para que podamos revisar el estado de su pedido.

Mar 22, 2026
Nadia
3 out of 5 stars review

Ehhhh, not my favorite...

I have had this steamer for about a year now, and I'm not convinced I love it. The microfiber cleaning pads are almost too smooth to be able to scrub tile floors once it's gotten really wet, which then leaves the floor really wet. They seem made more to clean wood flooring. The machine itself definitely gets hot which I appreciate, but given that I purchased it to replace a Bissell floor cleaner, if I can't scrub the floor, it's not really worth it to me. I do like the accessories for cleaning other things, coupled with the high heat, it definitely gets the job done. But given it's cost and the fact that I can't scrub my floors the way I'd like too, this is just not a great purchase for me. Dupry, please make some floor pads that have a little more grit to them to scrub tile floors!

Review from Dupray
Helpful?6A7QHZQI755W16084162745
reply from Dupray

Thank you for sharing your detailed feedback.We really appreciate you taking the time to explain your experience. You’re absolutely right that the microfiber pads included with this model are designed to glide smoothly on surfaces. The floor tool on the Neat uses a hook-and-loop (Velcro) system to allow for easy pad attachment and better overall mopping coverage. For customers looking for more scrubbing power on tile or grout, some of our other steam cleaners feature a floor tool that is designed with integrated bristles, where pads clip in place. This combination allows for more agitation while cleaning. In addition, beyond the small nylon brushes, we also offer larger brushes that can be attached directly to the lance, which can be very effective for scrubbing larger surface areas like tile floors. That said, we completely understand your suggestion for more textured or abrasive pads, and we’ll be sure to pass this along to our product team as it’s valuable feedback. We’re glad to hear you’ve been enjoying the machine’s heat performance and versatility with accessories, and we truly appreciate your input as it helps us continue to improve.

Aug 12, 2023
Shan
3 out of 5 stars review

Verified Purchase

Good for tile

It's good, but I find it sprays a lot of hot water as opposed to steam. It works great for cleaning difficult tile showers, but that's all I use it for.

Review from Dupray
Helpful?6A7QHZQI755W16084162745
Aug 12, 2023
Bil
5 out of 5 stars review

Verified Purchase

Excellent

[This review was collected as part of a promotion.] Simple d'utilisation, efficace: j'ai essayé bien des methode pour nettoyer les fenêtres, celle ci est remarquablement efficace et de plus écologique!

Review from Dupray
Helpful?6A7QHZQI755W16084162745