It worked well for about a year. Now it doesn't work at all. The product has a fatal design flaw... you can't get the hose off to thoroughly and deeply de-scale it. It's blocked, we de-scale, it works or doesn't work once again, then it becomes blocked again, and we de-scale again, and again and again and it stays blocked. It is now just a beautiful brick.

Have been using this tool for 3+ years and it’s an absolute favorite of mine! We have purchased them for our friends as they get married too haha It’s wonderful to clean our house without any chemicals. There is hardly a surface in my house that I haven’t cleaner using our Dupray! Including the grill.

Excellent value for money. I have used my Neat Steam Cleaner at least weekly for all these years and it continues to clean superbly. Glistening tiles, shiny hard floors, and I also use it on carpets to clean and freshen. Oh, and windows. Shiny clean windows! Customer Services are excellent and have recently sorted out a small problem. Cannot recommend highly enough.

I had tried another brand in the past and it is nothing comparable to this one! It is impressive! Light, robust and very powerful. I even started to enjoy cleaning the house, especially the bathroom! I'm glad I don't use toxic and abrasive products to remove mold stains from the shower joints anymore! Also, I had to call customer service with a question and WOW! OUTSTANDING service. Thank you, Maria!

I bought this steamer 9 months ago and it was love at first use. This little wonders has paid for itself over and over again!! It has saved me from replacing carpet in 2 rooms. I also love the attachment for cleaning grout. We have a lot of tile in out house which I thought had all dark brown grout. WRONG!!! I have worked my way from room to room cleaning all the grout lines and I just can't believe the difference. I have hand scrub the grout several time and thought I had done a great job at f cleaning it. WRONG AGAIN!!! This machine was is a little power house and easy to use. It also make removing soap scum from glass shower doors a tubs a breeze. I have recommended this item to a friend and she is just as much in love with it as I am. I wish the site allowed me to put load the before and after pictures. Thank you Dupray for the creation of this easy to use power house.

I bought this about a year or so ago and every often when someone talks about needing us steamer or a cleaner, I always recommend your product. I cannot explain less than 50 characters how much your product is a success in our household. My husband has used it multiple times with different jobs that required steamer to get stains out and each and every time we were never disappointed so this is an excellent product, and I would recommend everyone to Watch the videos and purchase the item and accessories.

Quite happy with my steamer. It doesn’t eliminate grout darkness or burnt grease stains as easily as I thought. Perhaps it takes a number of goes. The floor pad also gets quite wet after a while so it’s good it comes with multiple pads. Finally, one of the reasons I chose Dupray over Kärcher is the locking mechanism for the brushes — I’ve experience the twist locks being ineffective on department store steam cleaners and wanted to stay away from it. While Dupray’s attachment mechanism has worked really well, it has come off at least once for me. All that said no regrets — I still find Neat to be a good investment and a must have.

Fabulous and powerful steam cleaner. Handles heavy duty cleaning like a breeze. Sturdy and compact, I won't use any other brand now that I've found Duprey Excellent value for money and what you get in the box. They accessories and machine are of very good quality

I've steamed a matress, windows, bathroom and kitchen floors, cooker hob and now planning to do the fridge. Really pleased with this, like the attachments which mean so many things can be steam cleaned, the unit is easy to store in a small area and I just put all the accessories in a canvas bag next to it for easy access. I wish it came with a few more pads and cloths but these are easy to wash or alternatives bought from the supermarket to add to the collection. I now spend less time cleaning, my windows sparkle and my floors shine! Very fast delivery once ordered, but the company need to look at the delivery company they use as my unit was left on the doorstep when I was inside the house - nobody signed for it and no acknowledgment, no knock at the door.

After owning this product for some time I'll start by saying what I dont like, and what needs improving. The funnel area to fill the machine is too small, even whenever pulling the trigger it takes some time to fill and to empty. Also, with calcium build up its hard to flush that calcium out with such a small hole. A bleeder valve would be nice to release steam/pressure whenever done. Funnel opening needs to be bigger for sure or a way to be able to clean the elements. Things I like, you can clean anything and it does an amazing job. I do car detailing and whenever I bring the Neat out people are crazy about it. I also like it doesn't take long for your surface to dry, whether it be floors or upholstery. I convinced my grandmother to buy one, now I'm working on the mother in law. Upgrades to this unit for the price would be appreciated as I would just sell my old unit and buy the Neat 2.0 with a bigger funnel / easier boiler cleaning functionality.