Hi stoelman, Thank you for your review. You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). If you’d like your externally connected devices to turn on/off when you turn your TV on/off, please make sure Anynet+ is enabled. To turn on Anynet+ (HDMI-CEC), go to: Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC) = ON. Finally, please know that there is an on/off button on your TV below the Samsung logo at the bottom of your TV. If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6 PM Sat – Sun), or reach us via text 24/7. You can also visit ‘Support’ on our website for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Hi Mytv, Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue: Signal & Setup Tips: 1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength. 2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router. Power Cycle Devices: 3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully. Connection Type: 4. Evaluate your connection method – o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions. o For a more stable connection, we strongly recommend using a wired Ethernet cable. o If already using Ethernet, verify the cable is working by testing it with another device. Run Built-In Diagnostic Tools: 5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test 6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi Last Resort: 7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults. If these steps don’t resolve the issue, please reach out to Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat support and additional help are available at the ‘Support’ link on our website. ~ Samsung Advisor

Hi Andi, Thank you for your feedback. For optimal performance, please ensure your TV is running the latest firmware Update Version 1269.9. You can check this by going to: Home > left directional key > Settings > Support > Software Update If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV: 1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File. 2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files. 3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them. 4. Connect the USB drive containing the software upgrade into a USB port on your device. 5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted. Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically. If you continue to have issues, please call us at -800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat support and additional help are available at the ‘Support’ link on our website. ~ Samsung Advisor