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Customer reviews for SAMSUNG 85" Class U8000F Series 4K Crystal UHD Smart TV for
SAMSUNG 85" Class U8000F Series 4K Crystal UHD Smart TV
4.5 out of 5 stars
stars
2,020 ratings1,988 reviews
  1. 5 stars70% (1,423)
  2. 4 stars16% (317)
  3. 3 stars7% (132)
  4. 2 stars4% (71)
  5. 1 star4% (77)
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Showing 521-530 of 1,988 reviews
Jan 5, 2026
OrygunDuck
2 out of 5 stars review

Picture is great, but . . .

I love the picture and the price on this TV, but overall, it has several faults. The "smart" menu system on this TV SUCKS, and the remote is worthless. This is the sixth Samsung TV that I've owned, but it may be my last. The remote that comes with the TV is worthless. I've already replaced the remote that came with the TV through customer service, because it was dead on arrival. No problem, except it took over two weeks for the replacement to arrive. The replacement works most of the time, but I've found that one of the old non-smart remotes I have from a previous Samsung TV works much better than the new smart one. I also downloaded the Samsung TV app for my phone, and I've found it works better than either remote. The second major problem I have is the menu system on the TV. I have the TV hooked up to an antenna in my office, and it takes about six clicks and several minutes, yes, minutes, to navigate to the over-the-air channel I want when I initially turn the TV on in the morning. This is ridiculous. It usually takes at least three attempts through the menu to get the channel to play on the TV. The last problem is in trying to add apps. I've added the Xfinity Stream app three times, but it does not appear on the list of possible "channels" to navigate to. There are at least ten different choices of "channels", two or possibly three that I will use, but Xfinity does not appear. It does appear in the APP section if I search for it. Overall, the TV works great. I'll be replacing our main large screen TV in the Family Room in the near future, but I'm really not sure if I'll get another Samsung or change to a different brand. My son purchased a 65 inch LG that has a menu system that is efficient and works and the picture is amazing. Of course it was about $500 more than this TV. But price should not have anything to do with functionality.

Review from Samsung US
Helpful?3CTS2O15ZY1416007408101
reply from Samsung Specialist

OrygunDuck, Thank you for sharing your feedback with us. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website, then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your U8000FD TV model to view or download the available guides. The e-Manual & User Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides. Your TV includes Learn Menu Screen, an accessibility feature that provides audio guidance for on-screen menus. When enabled, your TV will announce the name and function of each menu item as you scroll, without making any changes. This feature is particularly helpful for users who are visually impaired or new to Smart TV menus. To enable, go to: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice. If you're experiencing freezing or lag in general response time, please try the following steps: 1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now 2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care 3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system. If you’d like more assistance, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website. ~ Samsung Specialist

Mar 17, 2026
Disappointed
2 out of 5 stars review

Awful Remote

[This review was collected as part of a promotion.] I hate the fact that, each time you turn on the tv it's going to start playing SAMSUNG tv app. I've asked at best buy and they say that is how the unit works. The remote is my biggest complaint; each button or bar has to many functions! You increase the volume, but you pushed a little too long now you have closed captioning. The select button in the center is same thing, you touch too hard and you have not paused your program you have switched channels completely. It's marked poorly and has no voice command feature. The picture is absolutely amazing, sound is great, the remote and Samsung app have me wishing I'd bought a SONY again.

Review from Samsung US
Helpful?3CTS2O15ZY1416007408101
reply from Samsung Advisor

Hi Disappointed, We appreciate your feedback on the U8000F user interface, startup, and remote. While Samsung remotes are designed for ease and versatility, universal remotes can also be used to control your TV. If you're using a third-party remote, please refer to its manufacturer guide for the correct Samsung code and setup process. If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available at the ‘Support’ link on our website. ~ Samsung Advisor

Mar 23, 2026
Bull903
5 out of 5 stars review

Great Tv

[This review was collected as part of a promotion.] This model right here is what I buy I upgrade every year. The clarity of the TV is great sounds good too but I always add a sound bar witch is Samsung as well. The price on this model is very affordable. You want go wrong buy this Samsung model.

Review from Samsung US
Helpful?3CTS2O15ZY1416007408101
Feb 20, 2026
none
2 out of 5 stars review

sync issues

[This review was collected as part of a promotion.] I called customer service to have them assist me to sync my Amazon Firestick. After several tries they couldn't get it to work either. They also assisted me to sync my surround sound. The remote would turn the surround sound on but wouldn't adjust the volume. I took the TV back to the store and bought a LG works great no issues.

Review from Samsung US
Helpful?3CTS2O15ZY1416007408101
reply from Samsung Advisor

Hi, We are sorry to hear about the issues you experienced that resulted in a return. Should you give Samsung another look in the future, we’d be glad to assist with setup, settings, or features. You can contact us at 1-800-SAMSUNG, 8AM – 12AM EST daily, or LiveChat with a representative at the ‘Support’ link on our website. ~ Samsung Advisor

Jan 5, 2026
MeToo
4 out of 5 stars review

Screensaver

I would like to have the screensaver adjustable for time out because there are many times when you don't want to turn off the TV, but you do not want the distraction of everything of the screen. On my model TV, the screensaver only kicks in only after two hours of non-activity.

Review from Samsung US
Helpful?3CTS2O15ZY1416007408101
Jan 5, 2026
GRMR
3 out of 5 stars review

Overall fair choice for price

Overview image quality is clear and setup was easy. But the construction of the frame and screen seem flimsy and at risk for damage. At the top of the device, there was a thin black adhesive film connecting the screen to the frame. The film separated as soon as I gently removed it from the box. A piece of the adhesive flaked off and slid down between the monitor and screen with no way to remove it. So now there is a small shadow at the bottom every picture.

Review from Samsung US
Helpful?3CTS2O15ZY1416007408101
reply from Samsung Specialist

GRMR, It’s unfortunate to hear about your experience with Samsung’s U7900F TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/ We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website. ~ Samsung Specialist

Dec 24, 2025
saiganesh
5 out of 5 stars review

Excellent Value with Great Picture Quality

[This review was collected as part of a promotion.] I’m very happy with the Samsung U8000F Crystal UHD TV (2025). The picture quality is sharp and vibrant, with clear colors and good contrast for a Crystal UHD panel. 4K content looks excellent, and even HD content is upscaled nicely without looking blurry.

Review from Samsung US
Helpful?3CTS2O15ZY1416007408101
Mar 5, 2026
pxelblade
5 out of 5 stars review

Amazing TV, would recommend

[This review was collected as part of a promotion.] When i bought this TV, I was originally against the idea despite my previous LG TV dying, and let me just say, I was so wrong. The resolution is amazing for UHD and it was extremely simple to connect and set up. The brightness is also phenominal compared to my last TV, and it all blends in really nicely with my room.

Review from Samsung US
Helpful?3CTS2O15ZY1416007408101
Dec 20, 2025
Oldlady
4 out of 5 stars review

TV is great, but

[This review was collected as part of a promotion.] The tv was very easy to set up once you enroll on the Samsung web site. I had a picture within 10 minutes. Picture is clear. I only watch this tv for several hours , in bed at night. The remote is hard to use , instructions are not clear and I can’t figure out how to setup the main screen. I am a senior and this remote is not friendly, nor are the instructions, hence the 4 stars.

Review from Samsung US
Helpful?3CTS2O15ZY1416007408101
Dec 16, 2025
Buckythe1onlybeaver
4 out of 5 stars review

Visually stunning!

[This review was collected as part of a promotion.] This model has excellent quality in what the screen displays. It is very vivid and crystal clear. Didnt have to adjust any of the settings on this model. It was already to go once plugged in and turned on. Oh ya I can't forget the amazing audio quality. The colors and sounds really cant get much better in my opinion. The speakers are so crystal clear on how they sound even with the TV turned down on the volume. It's got to be one of the most amazing models of TV Samsung has ever made.

Review from Samsung US
Helpful?3CTS2O15ZY1416007408101