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Customer reviews for Member’s Mark Hotel Premier Collection Chill 13" Gel Memory Foam Mattress for
Member’s Mark Hotel Premier Collection Chill 13" Gel Memory Foam Mattress
4.7 out of 5 stars
stars
53 ratings50 reviews
  1. 5 stars75% (40)
  2. 4 stars21% (11)
  3. 3 stars2% (1)
  4. 2 stars2% (1)
  5. 1 star0% (0)
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Showing 21-30 of 50 reviews
Jan 30, 2025
Reviewer name: Sweater
5 out of 5 stars
5 out of 5 stars review

King size mattress.

First of all, this mattress was shipped in a 4.5’ x 2’ squared box. Amazingly well packaged and small enough to make it mobile. I was able to move it by myself upstairs. Upon taking out of the box it was only about 2” thick, opened the seal and it opened to a king size bed 13” thick. Have slept on the mattress for about a week and it’s been amazing, wife has a bad back(spinal fusion) and she loves it, has helped her back a lot. May not help everyone but it helped her. I would definitely recommend it. It also comes with a top layer that can be taken off and washed separately to help keep the mattress even cleaner and fresh. This mattress should last for years to come!!

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Feb 27, 2025
Reviewer name: CB5153
4 out of 5 stars
4 out of 5 stars review

Soft mattress with easy set up

Got this mattress in the queen, firm version. To start with the likes: arrived packaged well - heavy but manageable and actually more manageable for one person than other brands (e.g. Purple); easy to set up, has a great cover that is removable with a zipper. Now the concerns: it is very soft for being the "firm" version, so not likely to be supportive if you need firmness, I will have to see how this goes over time but right now this ok. I think I will need an adjustable bed base though. It comes with a factory smell, but I'm optimistic that will fade with time. It is slightly smaller than my queen from Purple - still fits the frame and sheets fine. Overall fine. Will also have to test out the cooling feature in the warmer weather this summer but hopeful that will be a plus as I am a hot sleeper!

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Feb 17, 2025
Reviewer name: Karly
5 out of 5 stars
5 out of 5 stars review

Great mattress, cooling effect, not very good

I love how thick and comfy this mattress is. I always run hot while sleeping and I have a bed jet, in order to give this a chance to prove its “cooling” feature I didn’t use my bed jet one night and really didn’t notice cooling a lot. Overall, it’s a pretty good mattress.

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Feb 5, 2025
Reviewer name: Heather
5 out of 5 stars
5 out of 5 stars review

King Size Comfy Mattress

Mattress is great! Came vacuum sealed in a big box, is VERY HEAVY, 2 man job for sure. We were able to get it grilled and vacuum seal off and it “inflated” very quickly. Firm mattress compared to our current one but very soft at the same time. Fits perfect in top of ten box springs.

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Feb 14, 2025
Reviewer name: Jud
5 out of 5 stars
5 out of 5 stars review

Cooling and Exceptional support

This gel memory foam mattress offers exceptional comfort with its plush, moldable design that contours perfectly to the body. The cooling pad effectively regulates temperature, preventing overheating. Its soft yet supportive structure relieves pressure points, promoting restful sleep. Ideal for hot sleepers, it combines luxury, breathability, and personalized support seamlessly.

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Jul 5, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Don't do it!

Haven't left a review in years! But felt the need to share my 2 Stars for this mattress. Medium firm yet it sunks horribly, even for my kids.. the mattress feels horrible! Tried it for a week %26 we've woken up with back pain everyday. My mom %26 sisters even tried it %26 said it's horrible. Also you can feel the ugly print even w/thick comforter..

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Apr 3, 2025
Reviewer name: Mandurzzz
4 out of 5 stars
4 out of 5 stars review

Cooling Without a Fan?

My husband is a furnace and produces a lot of body heat. Wanted to try a new option to help with this. Got this mattress as it’s labeled a cooling mattress. Perfect addition for our recent bedroom remodel.

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Jan 26, 2025
Reviewer name: MDeman
5 out of 5 stars
5 out of 5 stars review

Amazing looking mattress, Very firm out of the box

My daughter’s bed had been handed down more than a few times, so she needed a new bed! Came across this Member’s Mark mattress and had to give it a shot, it was packaged super tightly… it’s a multi person lift for sure! I can’t even guess how much this weighed vac sealed! We got it up in place and tore off the clear sealed package and watched it rise… it’s like magic! It’s slowly breaking in and becoming softer, but it’s pretty firm out the box! When laying on it, it conforms to your body so well that you will leave divots in it when you get up, they do expand and go away though! The mattress shell is super high end and smooth, and the added handles are robust and make moving this thing a lot easier! Over all this mattress is a home run on Member’s Marks part, and I would highly recommend it to everyone looking for a medium/firm - firm mattress! Gel memory foam, and a great material shell make this very high end!

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Feb 2, 2025
Reviewer name: Sarah
5 out of 5 stars
5 out of 5 stars review

Cool, comfy bed

This is the first time I’ve slept on a bed that come in a box so I was a little skeptical when it arrived and it was so compact. I let it expand for 4 days before I slept on it for the first time. It’s a deep 13” gel cooling gel mattress that is more comfortable than my previous mattress that cost more than double in price. We like a mattress that is medium firmness. My partner is always hot when he sleeps and this has really helped keep him cool.

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Feb 18, 2025
Reviewer name: Leah
4 out of 5 stars
4 out of 5 stars review

Give it a try!

This mattress from Sam’s Club has quality and it’s functionality is great, and I appreciated how easy the purchase and delivery process was and the best part is came ready out of the box. The mattress was as advertised but it wasn’t the right fit for me. I still recommend checking it out, as it’s definitely a solid product, and the customer service was excellent throughout the process. I’m sure it works wonderfully for others, just not for me personally.

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