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Sams Club
Sams Club
Member ratings & reviews for
Serta Perfect Sleeper Ashbrook 12" Eurotop Plush Mattress, Available in Twin, TwinXL, Full, Queen, King, California King

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Showing 41-50 of 290 reviews
Oct 6, 2019
JazzSis
1 out of 5 stars review

Verified Purchase

Adjustable Motor Blown

I have had this bed for less than a month and a half and the adjustable would not work. I could NOT believe it especially since I paid so much for this mattress and adjustable base. I called the number on the warranty card and was told "as a courtesy" they would send someone out. WHAT? I had not even had an opportunity to activate the warranty-I wanted to see how it was going to sleep. I couldn't believe they were going to attempt to FIX it instead of REPLACING the adjustable base. One thing I know, once you start repairing anything, it will not work correctly in the future. The customer service rep said "I will send a part out to you in 3-5 days and a technician will call you in 72 hours" WHAT? I mentioned to him the foot base was "stuck" in the upper position. My suggestions 1) Test the adjustable base as much as you can. 2) Fill out the warranty card immediately 3) Make sure you have an alternative sleeping option. 4) Don't buy this mattress. I am considering returning this bed and ordering a completely different mattress.

Helpful?7FNDMNSD24M915946920960
Oct 12, 2019
Lindak
5 out of 5 stars review

Verified Purchase

Nice mattress!

This mattress is a nice mattress. Firm but comfortable. Would definitely buy again.

Helpful?7FNDMNSD24M915946920960
Jan 22, 2022
Tiny
1 out of 5 stars review

Verified Purchase

Not good at all

Hard in spots. Not made well at all. Only had for 2 weeks.

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hi there, we are sorry to hear that you have not had a good experience with your Serta mattress. Please contact us at 1-888-240-1945. Thank you.

Apr 14, 2021
osfans
5 out of 5 stars review

Verified Purchase

good mattress

We've had it a week - very comfortable and my wife loves it

Helpful?7FNDMNSD24M915946920960
May 5, 2021
Angela
5 out of 5 stars review

Verified Purchase

Wonderful Mattress for lower back pain

First time in years I've slept and not woke up with back pain. Love this mattress.

Helpful?7FNDMNSD24M915946920960
Oct 22, 2021
Sleepy
1 out of 5 stars review

Verified Purchase

Cheap

I'm going to return mine, the bed is already sinking

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hi there! We are so sorry to hear that you have not had a good experience with your Serta mattress. Please contact us 1-888-240-1945. Thank you.

Apr 12, 2022
CLang
1 out of 5 stars review

Verified Purchase

Terrible return policy

Uncomfortable mattress and Sams will not take it back 1 week after purchase.

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hi there. We're sorry to learn of your dissatisfaction. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Feb 1, 2022
Julia
5 out of 5 stars review

Verified Purchase

LUV it

Love this mattress. I don't want to get out of bed in the morning so relaxing.

Helpful?7FNDMNSD24M915946920960
Sep 3, 2019
Jamie
5 out of 5 stars review

Verified Purchase

Great bed!

Needed a new bed because of bad back. Great bed!!!

Helpful?7FNDMNSD24M915946920960
Oct 6, 2019
Berryt
5 out of 5 stars review

Verified Purchase

It's so comfortable

I bought this mattress a few weeks ago and I'm sleeping so much better. It hugs your body

Helpful?7FNDMNSD24M915946920960