Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Member ratings & reviews for
Serta Perfect Sleeper Ashbrook 12" Eurotop Plush Mattress, Available in Twin, TwinXL, Full, Queen, King, California King
4 out of 5 stars
stars
678 ratings290 reviews
  1. 5 stars59% (401)
  2. 4 stars15% (104)
  3. 3 stars6% (43)
  4. 2 stars4% (24)
  5. 1 star16% (106)

Member photos

  • +11 images
Sort by |
Showing 111-120 of 290 reviews
Oct 4, 2021
Reviewer name: Momof4busykids
1 out of 5 stars
1 out of 5 stars review

AWEFUL! Poor Quality

We bought this mattress 6months ago. It was hard as a rock the first month. Ok for a month or so and now my husband prefers sleeping on the floor instead of this mattress and I wake up so sore because the support is awful. There are big dips on each side of the bed where we lay after a few months even though we have rotated per instructions. Already shopping for a new mattress. Please don't waste your money on this mattress!

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hi there! We would like to apologize for your recent experience. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Jul 9, 2019
Reviewer name: Chris
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great price!

I bought a mattress 3 mo ago slept on it for 2 months in misery. I called Sams with the issue they directed me to serta. Serta fixed my problem with no hesitation. But I really wish I had kept my regular box springs because mattress had verses this one they is a difference. With height.

Helpful?7FNDMNSD24M915946920960
Apr 4, 2022
Reviewer name: Soyjo
2 out of 5 stars
2 out of 5 stars review

Too soft for me!

Got it for a good price, but was just not firm enough for my liking, and I returned it after developing hip soreness. I'm primarily a side-sleeper and this mattress didn't keep my body straight enough. I just sank into the bed in a "V" position and was not able to get a good night's rest on my side or on my back. For those that like a really soft bed, I believe this could work well for you, but it was much too soft for me to use.

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Mar 8, 2022
Reviewer name: CoMntGirl
1 out of 5 stars
1 out of 5 stars review

Worse Mattress and Horrific Delivery

I ordered this mattress on 1/14 with a tentative delivery date of 2/4. The mattress finally arrived on 3/6 and was one of the worse mattress I have ever owned. It was saggy in the middle and poor quality. The box springs were poorly constructed as well. I called to return the order to Sams Club and now waiting again for the delivery service to pick up the order before I can get a refund. I am disappointed beyond belief!

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Aug 5, 2021
Reviewer name: Rj
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great sleep

Great comfort

Helpful?7FNDMNSD24M915946920960
Jul 16, 2022
Reviewer name: KennyHB
2 out of 5 stars
2 out of 5 stars review

Not Compatible

I purchased this mattress because I believed I needed an adjustable base and the display said the Ashbrook 2.0 is compatible with the adjustable base. It will bend at the joints but the mattress sinks (apparently the springs compress and cannot return to original height). In short I now have a dip in the mattress that resembles a sway back old horse.

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hi there. Thank you for taking the time to leave a review. We're sorry to learn of your experience. Please contact us at 1-888-240-1945 so we can get more information and assist you better.

Aug 19, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

King Bed

Very comfortable

Helpful?7FNDMNSD24M915946920960
Oct 20, 2021
Reviewer name: Disappointed
3 out of 5 stars
3 out of 5 stars review

Unhappy Sleeper

I brought this king mattress set on December 21, 2020. I was delivered to my home sometimes in January 2021. The deliver went seamless. After two weeks of sleeping on the mattress, I notice it was really showing me and my husband's body print in the mattress. When I make the bed up it shows to valleys dip in the bed. The valley has gotten deeper and deeper. For a $1000 plus dollars, I expected the mattress to be of a better quality. I think I got a dud. I had previously bought a 2 queen set of the same brand and they worked out perfectly in my other bedrooms.

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We are sorry to hear that you have not had a good experience with your Serta mattress. We would like to learn more about your specific situation to assist you better. Please contact us at 1-888-557-3782 Monday to Friday, 9am-5pm (ET). Thank you.

Sep 16, 2021
Reviewer name: Chris
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good night sleep

Very comfortable

Helpful?7FNDMNSD24M915946920960
Mar 21, 2021
Reviewer name: TYJS
2 out of 5 stars
2 out of 5 stars review

Dips in the center

I really thought Serta was quality. I purchased Aug 2020 and now Mar 2021 the bed has a dip/scoop/valley in the center of bed. Even noticeable when the bed is made. Comfort is there but you have to grab the sides of the mattress to get out something isn't quite right. Bed has box spring and slats for the foundation. Really no excuse even for a lower end mattress. Disappointed

Helpful?7FNDMNSD24M915946920960