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Sams Club
Member ratings & reviews for
Serta Perfect Sleeper Ashbrook 12" Eurotop Plush Mattress, Available in Twin, TwinXL, Full, Queen, King, California King

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Showing 111-120 of 290 reviews
Jul 14, 2022
lshevonne
2 out of 5 stars review

Dips in the middle

This is my second mattress purchase from Sam's since Feb. 2022. I'm still unhappy with this second/replacement purchase. I love that I don't feel the coils along the sides like the previous one but this one dips in the middle. I mean my body drops like I'm in a pool. Even my 134 lb son body drops but the edge if perfect. All of the bed needs to feel the the edge. Some may say return but it took forever for them to pickup the last mattress as well as deliver this one. Is there anything I can do so that I'm not sinking in bed? I've been sleeping on it for 2 nights.

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hi there. Thank you for your review. We're sorry to hear that you're unhappy with your Serta Perfect Sleeper Ashbrook 2.0 Eurotop Plush King Mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Sep 12, 2022
Aubrey J
1 out of 5 stars review

Dips within days

I was initially elated to find what I thought would be a good mattress at an affordable price. I wasn't able to sleep on it right away as I was still moving into my new house and waiting for furniture to arrive and was excited to try it out, but literally after the very first night I noticed an incredible dip in the upper part of the mattress where my torso and arms rest on it. I thought maybe the mattress would spring back into place after I had been out of it for awhile, but that has sadly not been the case and there are now two massive dips - one lower down as well that are seemingly permanent. I don't weigh much so was very surprised at the size of the dips I'd managed to leave in it and I feel as though I am sleeping at an angle with my head tipped toward the headboard. I can't get comfortable at all in it and as I have a history of back problems, I am worried the issues will resurface as my back is now in a curved position when I sleep on this mattress. The dips also are pretty unsightly to look at as well - you can even see that the mattress is undulating with big dips even when I make the bed and put a fairly heavy comforter over it. I have only been sleeping in this mattress for three nights and already I'm thinking I'm going to have to replace it with another mattress. I wouldn't recommend this mattress to anyone.

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hi Aubrey J, thank you for taking the time to leave a review. We would like to apologize for your recent experience. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-557-3782.

Jul 26, 2020
Gla2013
1 out of 5 stars review

Disappointed

I bought this mattress in a full size but when we put it in the frame we noticed the difference that the frame had 3 + inches empty. And decided to measure the mattress and yes Mattress is 51W/75L. Very disappointed now i have to go back on Sam's club and return this mattress. Since I call and they just say bring it back. No apologies or nothing. Because they don't care how far you leave. Very very disappointed.

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hello, we are sorry that the Serta Perfect Sleeper Ashbrook Eurotop Plush Queen Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jul 9, 2019
Chris
4 out of 5 stars review

Verified Purchase

Great price!

I bought a mattress 3 mo ago slept on it for 2 months in misery. I called Sams with the issue they directed me to serta. Serta fixed my problem with no hesitation. But I really wish I had kept my regular box springs because mattress had verses this one they is a difference. With height.

Helpful?7FNDMNSD24M915946920960
May 15, 2021
Marilyn
5 out of 5 stars review

Verified Purchase

Mattress set

Very nice

Helpful?7FNDMNSD24M915946920960
Mar 9, 2021
Elemeno7
1 out of 5 stars review

Very Little Support - Hammock/Dip Effect

It has been a few months since I purchased this mattress and it already has a dip/hammock going on in the middle. The mattress is only used for sleeping ~7-9 hours a night with weight of ~150-160 lbs and after only 5 months it became first noticeable and became very bad for the back. Without laying on it, the mattress is about 1 inch shorter in the middle compared to the sides. I do not recommend this mattress.

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hello, we are sorry that the Serta Perfect Sleeper Ashbrook Eurotop Plush Queen mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Mar 6, 2022
JLT3
1 out of 5 stars review

Sags & dips

The need offers no support. Dips and sags causing horrible hip and back pain for both occupants. Sad to learn warranty is only 30 days, not typical 10 year. If you want to wake in the morning with unnecessary aches and pains then this is for sure the mattress for you, if not keep looking!

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hi There! Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Feb 20, 2020
Ruthieontheroad
1 out of 5 stars review

Title does not indicate firmness-it is very firm

Unless you want a very firm bed, do not buy this mattress. To me, this bed was so uncomfortable that I will return it. I was so disappointed when I ordered it online and had it delivered. I thought I was stuck with it until I read the warranty. Thank goodness I can return it. I wish the description of the bed indicated it was firm and I would not have ordered...or perhaps I overlooked that?!

Helpful?7FNDMNSD24M915946920960
Apr 4, 2022
Soyjo
2 out of 5 stars review

Too soft for me!

Got it for a good price, but was just not firm enough for my liking, and I returned it after developing hip soreness. I'm primarily a side-sleeper and this mattress didn't keep my body straight enough. I just sank into the bed in a "V" position and was not able to get a good night's rest on my side or on my back. For those that like a really soft bed, I believe this could work well for you, but it was much too soft for me to use.

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Sep 11, 2020
DH
2 out of 5 stars review

*Almost* A year later review

This bed was very comfortable when we got it less than a year ago. Now, however, the pillow top portion of the bed has sunken down where we sleep (not the middle of the bed due to lack of foundational support) making it pretty uncomfortable. Some websites recommend rotating the mattress every so often, but it does not bounce back at all when not in use. We really enjoyed the bed before this, it is a shame that cheap materials were used and it broke down within less than a year of using the bed. We are more or less in the bed market again after hoping we could save money on a less expensive bed.

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Perfect Sleeper Ashbrook Eurotop Plush Full Mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!