We sincerely apologize for the inconvenience and frustration you’ve experienced with your Tineco product. We greatly appreciate your feedback, as it helps us improve and ensure we’re providing our customers with the best possible cleaning experience. Based on your description, it seems you’ve encountered issues with both the brushes making a loud noise and the battery not charging after several uses. We understand how disappointing and frustrating this must be, and for that, we truly apologize. To address the loud noise from the brushes, we recommend checking for any blockages or debris that might be causing the issue. If the problem persists, please reach out to our customer service team, and we’ll be more than happy to assist you further. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to ensuring you have a positive experience with our products, and we’re here to help resolve any issues you may be facing. Once again, we apologize for the inconvenience and frustration this has caused you. We value your trust in our brand and are committed to regaining your confidence in our products. Thank you for bringing this to our attention, and we look forward to assisting you soon.

Dear Cindy, We are sincerely sorry to hear that your machine stopped working for no apparent reason. It is unfortunate that the unit has already malfunctioned in less than 2 months, especially since it looks new and hasn’t been used much. We deeply apologize for the inconvenience this has caused you, and we want to assure you that we take your feedback very seriously and will use it to continuously improve our products and services. Based on your description, the machine was good initially but stopped working for no reason within two months, despite not being used much and still looking new. Our machines come with a two-year warranty service. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Please feel free to continue contacting us with the problems you are experiencing with your machine, and we will definitely work actively to resolve them for you. Sincerely, Tineco Customer Service Team

Dear Customer, We are glad to hear that you find the vacuum great when it works. However, we sincerely apologize for the frustration caused by the short battery life. We take your feedback very seriously and are committed to using it to continuously improve our products and services. Based on your description, the battery requires charging after only 10 minutes of use, which has been very inconvenient for you. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Your machine comes with a 2-year warranty, and we would like to investigate the battery performance for you. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help. Best regards, Tineco Customer Service Team