We sincerely apologize for the inconvenience and frustration you’ve experienced with your Tineco product. We greatly appreciate your feedback, as it helps us improve and ensure we’re providing our customers with the best possible cleaning experience.<br /><br />Based on your description, it seems you’ve encountered issues with both the brushes making a loud noise and the battery not charging after several uses. We understand how disappointing and frustrating this must be, and for that, we truly apologize.<br /><br />To address the loud noise from the brushes, we recommend checking for any blockages or debris that might be causing the issue. If the problem persists, please reach out to our customer service team, and we’ll be more than happy to assist you further.<br /><br />For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.<br /><br />We’d love to assist you further. Please reach out to our customer service at support&#64;tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to ensuring you have a positive experience with our products, and we’re here to help resolve any issues you may be facing.<br /><br />Once again, we apologize for the inconvenience and frustration this has caused you. We value your trust in our brand and are committed to regaining your confidence in our products.<br /><br />Thank you for bringing this to our attention, and we look forward to assisting you soon.