Now THIS is the kind of OLED experience we love hearing about! We’re absolutely thrilled that your OLED65B6EUA is delivering such an incredible picture and giving you so many ways to fine-tune and personalize your setup. It’s especially exciting to hear that the gaming features are shining and that your Switch 2 looks amazing on the screen — that’s exactly the immersive experience OLED is built for! We also love hearing that you feel you’re getting incredible value for the price. Bringing premium OLED performance together with strong gaming capabilities and stunning visuals is something we’re very proud of, and it’s fantastic to know it’s hitting the mark for you. Thank you so much for sharing such an enthusiastic review and for choosing LG for your gaming and entertainment setup! If you ever need assistance, our LG Care team is always happy to help at 1-888-542-2623 or via live chat or email through https://www.lg.com/ca_en/support/contact-us/

Hello, Erika! We’re excited to hear how much you’re enjoying your LG S80QY, S90QY, and S95QR soundbars. Those models really bring the power, clarity, and immersive audio that make movie nights and music sessions feel next‑level. It’s awesome knowing they’ve earned “best ever” status in your setup! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

A stunning picture is what OLED is all about, and we're delighted to hear you're enjoying your OLED65B6EUA! Thank you for taking the time to share your experience with us. We also appreciate you letting us know about the synchronization concern with your existing LG sound bar. We'd be happy to help you get the most out of your home entertainment setup. If you could reach out to our LG CareQ team, we'll be glad to review your TV and sound bar models and help with the appropriate settings to achieve seamless operation whenever possible. Our LG CareQ team can be reached at 1-888-542-2623, or via WhatsApp, Live Chat, or email through our support page: https://www.lg.com/ca_en/support/contact-us/.

Thank you for sharing your experience with your OLED65B6EUA. We're so glad to hear you're enjoying the picture quality. OLED technology truly shines when it comes to delivering rich colours, impressive contrast, and deep blacks that bring content to life. At the same time, we understand that the audio performance has not quite been the experience you were hoping for, especially after being advised that sound quality would not be a concern. Because OLED TVs feature an ultra-thin design, the available space for built-in speakers is naturally limited, which can affect the overall audio experience depending on the room and viewing environment. Before considering an external audio solution, you may wish to explore the TV's sound settings. Features such as Clear Voice, OLED Surround, or Smart Sound Mode can often help enhance dialogue clarity and create a fuller sound experience by automatically adjusting audio based on your content and room conditions. We appreciate you taking the time to leave a review. Thank you for welcoming LG into your home and for your continued support. Should you have any questions or would like assistance optimizing your TV's audio settings, our LG CareQ team is always here to help at 1-888-542-2623, or via WhatsApp, live chat, or email through our support page: https://www.lg.com/ca_en/support/contact-us/

Hello. We appreciate your time sharing your review regarding your LG 65-inch B5 Series OLED 4K Smart TV OLED65B5PUA. We recognize your experience with the Magic Remote scroll wheel functionality and pointer controls, along with your remote replacement history. To help manage remote pointer responsiveness and settings, try lowering the pointer speed and size in your TV accessibility menu, or reset the connection by holding the Back and Home buttons together for five seconds until the power light flashes before re-pairing with the scroll wheel. You can review additional troubleshooting for Magic Remote settings on our official support page at https://www.lg.com/us/support/help-library/how-to-fix-lg-magic-remote-connection-and-voice-recognition-issues--20154980582654?srsltid=AfmBOoowSMgQouXX-BBjWzW5abgtUolY2vgYsUeGaj1wqBhhJJVFv7wn. We want to help ensure your home entertainment setup operates smoothly and dependably for your home. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi. We appreciate you sharing your feedback regarding your LG OLED TV, model OLED65B5PUA. We recognize your shared experience with turning on your unit to find only sound without an accompanying display, as well as your experience waiting for a timeline on your repair or replacement options. To help troubleshoot this display behavior, we recommend performing a complete power reset by unplugging the TV power cord from the wall outlet or surge protector, holding down the physical power button on the TV itself for thirty seconds, and plugging it back in directly to a known working wall outlet. Additionally, press the home button on your remote to check if the TV menu displays, which can help verify if the issue is with the screen itself or a specific connected input source. For more detailed visual and diagnostic steps, please refer to our dedicated guide at https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-sound-but-no-picture-on-an-lg-tv--20153095959819?srsltid=AfmBOopg4p5ZZzCBjEYoL7dkMOl83tVtrNQataAbH4Oj8rYbM0us7umK. We want to help ensure your home entertainment setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Thank you for sharing your experience with your OLED65B6EUA, though we are truly sorry to hear about the ongoing frustration you have faced with your television. We understand how disappointing this must be. When you invest in a premium TV, you expect dependable performance and reliability, so it is completely understandable to feel let down when the unit does not power on consistently. This is certainly not the ownership experience we want for our customers. We genuinely appreciate your candid feedback, as it helps us better understand where we can improve and continue striving toward the quality our customers expect from LG. As a quick troubleshooting step, please try unplugging the TV directly from the wall outlet, then press and hold the physical power button on the TV itself (not the remote) for 30 seconds. After that, plug the TV back directly into the wall outlet, avoiding surge protectors temporarily for testing purposes, and then try powering the TV on again. We would welcome the opportunity to look into this further and explore what assistance may be available. If you ever need assistance, our LG CareQ Team is always happy to help at 1-888-542-2623 or via live chat and email through our support site: https://www.lg.com/ca_en/support/contact-us/. If you contact our team, please have reference number CNN260610935756 available so we can better assist you. Thank you again for taking the time to share your honest feedback. We truly value your input and hope to have the opportunity to assist you further.