Hi, George. Thank you for sharing your experience with the LG TV (OLED65B5PUA) model. We understand how important it is for your TV to set up smoothly and display properly.<br /><br />For your unit, one helpful troubleshooting step is to perform a power cycle: unplug the TV from the wall outlet for about 5 minutes, then plug it back in and try powering on again. If the screen still does not display, you can also check that the HDMI or other input connections are securely in place and test with a different input source. For more guidance, https://www.lg.com/us/support/product/lg-OLED65B5PUA.AUS. If the issue continues after these steps, please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com so we can assist you further. ^Juvy

Hi, Bill. We appreciate you sharing your experience with your LG OLED65B5AUA TV, and we want your viewing to feel smooth and uninterrupted. Buffering and connection drops are often tied to network stability, so checking your Wi‑Fi strength, reducing interference, or connecting through Ethernet can make a noticeable difference. You can also review our guide on improving streaming performance here: https://www.lg.com/us/support/help-library/tv-video-lag--20150774974899 If you’d like us to take a closer look at your setup, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James