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Customer reviews for LG 65" Class C5 Series OLED evo AI Smart TV for
LG 65" Class C5 Series OLED evo AI Smart TV
4.4 out of 5 stars
stars
84 ratings54 reviews
  1. 5 stars75% (63)
  2. 4 stars10% (8)
  3. 3 stars5% (4)
  4. 2 stars4% (3)
  5. 1 star7% (6)

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Showing 21-30 of 54 reviews
Jul 17, 2026
Reviewer name: ILg oled tv
5 out of 5 stars
5 out of 5 stars review

Very beautiful picture

[This review was collected as part of a promotion.] I'm still trying to learn all the things this new LG TV has in its inner workings. There is so much more capabilities than my 15 year old cable TV had. But the pix is beautiful and we bought the LG 4 speaker sound bar to go with it. It truly is a grand product.

Review from lg.com
Helpful?4ORWK3N5WOZ115880567017
Jun 28, 2026
Reviewer name: PhilofMD
4 out of 5 stars
4 out of 5 stars review

Great Picture bad sound

TV is great the picture is beautiful. With all the attention spent on the picture there should have been and equal balance on the sound and speakers as well. For the money spent on this tv I shouldn't have to spend equal amount on a sound bar to make this tv a 5 star.

Review from lg.com
Helpful?4ORWK3N5WOZ115880567017
reply from LG

Hello! Your new LG TV delivering a beautiful picture is exactly the kind of excellent visual quality we aim to provide. We appreciate your feedback regarding the sound balance and built-in speakers, and we will be sharing your notes with our product team to ensure our future audio designs match up perfectly with our screens. Thank you for your review. ^James

Jul 30, 2025
Reviewer name: GadgetExpert
5 out of 5 stars
5 out of 5 stars review

As good a picture as you’ll find.

As good as a picture as I have ever seen. Black colors as dark as can be. The brightness enough to almost blind you. Dolby Vision and eARC Dolby audio the best. Great deal at $1700. Highly recommended. Did my research online couldn’t find anything better for the price.

Helpful?4ORWK3N5WOZ115880567017
Mar 31, 2026
Reviewer name: Enny
5 out of 5 stars
5 out of 5 stars review

Great picture but you might need a soundbar

[This review was collected as part of a promotion.] Incredible picture, huge step up from my old Samsung edge lit albeit the sound isn't as strong as perhaps it could be (a common issue for things screened tvs), just be prepared to tweak a couple of settings to get your individual picture perfection...

Review from lg.com/uk
Helpful?4ORWK3N5WOZ115880567017
Feb 26, 2026
Reviewer name: Wrigley Dave
4 out of 5 stars
4 out of 5 stars review

Rough start great result

Out of the box, my TV was buggy. Sound would stop working (even the sound test was silent), it would disconnect from ARC, apps would crash (no remote function, except to change volume, settings, go to home screen). I downloaded the firmware from the website (which did nothing at first) then did the factory reset and viola, everything fixed. Why didn't LG support ever suggest this? (they only had me ungplug the TV which only temporarily fixes these issues). Why would I need to do this out of the box? Also, the mute button being on the volume down is really dumb-to lower my volume 20% I now have to individually hit volume down 20 times because I can't hold it for 2 seconds? Also, please attach the light sensor function to individual picture modes, I want full eye searing HDR when I want it and a nice dark picture when I want it, but the light sensor limits HDR brightness by default-really dumb-it's not just for power savings. Also setting all picture modes to +20 cold and color saturation to 60 is made everything look neon and the AI settings mode used tiny blurry images. The sound AI audio clips where so compressed and muddy that through the terrible built in speakers I just got a headache. Guys, please offer a better range of picture presets so we can have a good out of the box experience. Please fix the software updates. Please fix the mute button fiasco. I was 1 day away from a return.

Review from lg.com
Helpful?4ORWK3N5WOZ115880567017
reply from LG

Hello, Wrigley! We appreciate you sharing your experience with your LG TV, and it’s great to hear that after the reset everything is now running smoothly. We’re glad the LG unit is delivering the performance you expected once fully set up. Your thoughts on the mute button layout, picture presets, and light‑sensor behavior are genuinely helpful—feedback like this plays a big role in shaping future improvements. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Mar 10, 2026
Reviewer name: Lion71
5 out of 5 stars
5 out of 5 stars review

Great picture!

[This review was collected as part of a promotion.] I m very happy with my new LG OLED 77C54LA, the colour, brightness and clarity of the image on screen is the best I’ve seen and everyone that visits my home agrees. My previous tv was a Samsung 55” OLED and this LG is a definite upgrade. Thanks to everyone at LG 👏

Review from lg.com/uk
Helpful?4ORWK3N5WOZ115880567017
Jun 7, 2026
Reviewer name: Dale Till
4 out of 5 stars
4 out of 5 stars review

Be able to silence The TV on-off sound

[This review was collected as part of a promotion.] Overall, I'm quite happy with the product… However, I was somewhat disappointed when the TV arrived that it was geared on the side of streaming rather than for cable service. The instructions need to be improved for the conversion from streaming to cable. One of the things that impressed me was use my DVR with the new TV that has capability of playing back at more than two times normal speed. My old TV would display choppy video at that fast speed whereas the new TV (a faster processor?) was able to handle this two times playback much smoother and clearer which was a pleasant surprise that I didn't know about this asset until I got the TV installed at home.

Review from lg.com
Helpful?4ORWK3N5WOZ115880567017
reply from LG Digital Care Team

Hi there Dale! Thanks for sharing your thoughts. Glad to hear the performance perks like smoother DVR playback were a pleasant surprise. We’ll make sure your notes about setup clarity and sound options get passed along to our product team. If you need anything else, @LGUSSupport is always here to help. #LifesGood ❤️ -Rich

May 12, 2026
Reviewer name: Sylvia
1 out of 5 stars
1 out of 5 stars review

Unreliable, Support is Worthless

This TV is unreliable. The first one lasted 13 months, the second one, which I purchased with my own money, only lasted 5 months before suddenly going black. LG sent a tech, but it took 4 weeks. The tech said she couldn't get parts. We called LG again, and they sent a tech from another town. The tech called LG, and they refused to repair it under warranty. We have now been without a TV for 6 weeks, so LG can keep their TV, I'm getting a Samsung.

Helpful?4ORWK3N5WOZ115880567017
reply from LG Digital Customer Care

Hi, Sylvia. Thank you for reaching out about your LG TV (OLED65C5PUA) model. We understand how important it is for a premium TV to be reliable. One helpful step you can try — if the TV still shows any signs of power — is performing a full power‑cycle reset by unplugging the TV for 60 seconds and plugging it back in. This can help clear issues related to the power board or internal protection circuits that sometimes trigger when the panel shuts down unexpectedly. You can explore more guidance here: https://www.lg.com/us/support/product/lg-OLED65C5PUA.AUS. We’d be glad to take a closer look into this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Mar 22, 2026
Reviewer name: Keodi
5 out of 5 stars
5 out of 5 stars review

Superb 77” TV option at fair price

[This review was collected as part of a promotion.] As expected, superb TV at good price point. Upgraded from 55” C1 only because I needed a larger screen size. No concerns with the C1 at all, still great 5 years later. And this is even better! All in all, for what you get this is the sweet spot in terms of value for money…

Review from lg.com/uk
Helpful?4ORWK3N5WOZ115880567017
May 29, 2026
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Oled 77 inch c5 elb .stunning

[This review was collected as part of a promotion.] TV Is the oled 77 c5 .it is in a well lit room The picture is incredible especially with hd/4k inputs . Sd inputs also look great. Audio is good too.. Menu is easy to navigate Easy to connect to every gadget I have . Very happy with my purchase

Review from lg.com/uk
Helpful?4ORWK3N5WOZ115880567017