Hello! Thank you for sharing your thoughts on your LG TV. We’re glad to hear the TV itself is working well for you, and we appreciate your honest feedback about the remote. Your point about keeping number buttons is noted, and insights like this help highlight what features matter most in everyday use. To allow us to properly investigate the details of your specific product model and to see how we can assist with the remote issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi, Michael. Thanks for sharing your thoughts on the LG TV (65UA7700PUB) model. We understand how important it is to have a remote that meets your everyday needs, and we really appreciate your feedback on the mute function and menu navigation. For your current unit, one helpful step you can try is checking the Quick Settings panel on the TV itself, as many LG UHD models allow you to access mute and audio controls directly through the on‑screen interface, even if the remote layout feels limited. For more guidance, visit https://www.lg.com/us/support/product/lg-65UA7700PUB.AUSQ. We’d be glad to take a closer look at this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Our team will be ready to help. ^Juvy

Hello there. Thank you for sharing your experience with us regarding the UA7700 Series TV. We understand your inquiry and the issues you faced with a defective unit. Please send us a private message on Social Media &#64;LGUSSupport, and our team will be more than happy to explore possible solutions. <br />https://www.samsclub.com/ip/lg-65-ua77-series-4k-uhd-ai-smart-tv/15834722736<br />We appreciate your patience. —Renzo