Hi there. Thank you for sharing your experience with us regarding your LG 65" Class UA7700 Series 4K UHD Smart TV. We understand that your unit arrived damaged. For issues concerning products purchased from Sam's Club, we recommend contacting Sam's Club directly, as they handle returns and replacements for items purchased through their platform. https://www.samsclub.com/ip/lg-65-ua77-series-4k-uhd-ai-smart-tv/15834722736 Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo

Hello there. Thank you for sharing your experience with us regarding the UA7700 Series TV. We understand your inquiry and the issues you faced with a defective unit. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. https://www.samsclub.com/ip/lg-65-ua77-series-4k-uhd-ai-smart-tv/15834722736 We appreciate your patience. —Renzo