Hi there. Thank you for sharing your experience with us regarding your LG 65&#34; Class UA7700 Series 4K UHD Smart TV. We understand your inquiry regarding the settings menu and the CEC connectivity issues with your sound system. We are happy to hear you enjoy the picture quality, and we want to help ensure your audio setup works just as well. <br />https://www.samsclub.com/ip/lg-65-ua77-series-4k-uhd-ai-smart-tv/15834722736<br />For further assistance and any specific concerns you may have, please contact us on lgdigitalcare&#64;lg.sprinklrsupport.com. We appreciate your patience. —Renzo

Hello. Thanks for sharing your experience with your LG TV. It’s great to hear you’re enjoying the picture quality, viewing options, and the slim design—those are definitely standout strengths of this model. Your notes about the processor speed and the LG+ Gallery brightness behavior give helpful insight into how the TV is performing in your space, and feedback like this is valuable for us to review. To allow us to properly investigate the details of your specific product model and to see how we can assist with your LG TV features and performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on LG TV features and settings: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545 ^James

Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the WiFi and Bluetooth connectivity issues with your LG 65&#34; Class UA7700 Series 4K UHD Smart TV. <br />https://www.samsclub.com/ip/lg-65-ua77-series-4k-uhd-ai-smart-tv/15834722736<br />For further assistance and any specific concerns you may have, please contact us on lgdigitalcare&#64;lg.sprinklrsupport.com. We appreciate your patience. —Renzo

Hi there. Thank you for sharing your experience with us regarding your LG 65&#34; Class UA7700 Series 4K UHD Smart TV. We understand that your unit arrived damaged. For issues concerning products purchased from Sam&#39;s Club, we recommend contacting Sam&#39;s Club directly, as they handle returns and replacements for items purchased through their platform. <br />https://www.samsclub.com/ip/lg-65-ua77-series-4k-uhd-ai-smart-tv/15834722736<br />Please send us a private message on Social Media &#64;LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo

Hi, Michael. Thanks for sharing your thoughts on the LG TV (65UA7700PUB) model. We understand how important it is to have a remote that meets your everyday needs, and we really appreciate your feedback on the mute function and menu navigation. For your current unit, one helpful step you can try is checking the Quick Settings panel on the TV itself, as many LG UHD models allow you to access mute and audio controls directly through the on‑screen interface, even if the remote layout feels limited. For more guidance, visit https://www.lg.com/us/support/product/lg-65UA7700PUB.AUSQ. We’d be glad to take a closer look at this for you. Please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com. Our team will be ready to help. ^Juvy

Hello there. Thank you for sharing your experience with us regarding the UA7700 Series TV. We understand your inquiry and the issues you faced with a defective unit. Please send us a private message on Social Media &#64;LGUSSupport, and our team will be more than happy to explore possible solutions. <br />https://www.samsclub.com/ip/lg-65-ua77-series-4k-uhd-ai-smart-tv/15834722736<br />We appreciate your patience. —Renzo