Hello Nancy, thank you for sharing your experience with your LG 65UA7700PUB Smart TV. We hear your concern regarding the screen arriving with a crack and the long trip you made to Sam’s Club to complete the exchange, and we understand how important it is for your LG TV to arrive in perfect condition and ready for your home setup. Since this situation relates to delivery handling, Sam’s Club supports television returns within 90 days of purchase, and their team can assist with any exchange or return needs; you may contact Sam’s Club Customer Service at 1 (888) 746‑7726. You can explore the full feature list and support details for your LG product here: https://www.samsclub.com/ip/lg-65-ua77-series-4k-uhd-ai-smart-tv/15834722736 and you can also review the manuals here: https://www.lg.com/us/tvs/lg-65ua7700pub-4k-uhd-tv?srsltid=AfmBOopJwK3G2OFg5dAAipNxJY_Hw2bbDhmA8MmwSPiNBus709zwcvRv. LG would be glad to review your case directly and support you with any product‑related details, so feel free to email lgdigitalcare@lg.sprinklrsupport.com ^Miggy

Hi, Allan. Thank you for reaching out. We understand the importance of having your LG TV (65UA7700PUB) model operate exactly the way you expect, especially when the TV is in sleep mode.One helpful step you can try is checking the Home Dashboard → Settings → All Settings → General → System → Additional Settings → Home Settings, then turning Home Promotion off. This often stops unexpected ads from appearing on webOS TVs. For more guidance, visit https://www.lg.com/us/support/product/lg-65UA7700PUB.AUSQ. If the behavior continues, we’d be glad to take a closer look. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy

Hi, George. Thank you for sharing your experience with the LG TV (65UA7700PUB) model. We appreciate your feedback and understand how important it is to have a smooth setup, especially when dealing with HDMI connectivity. If you're still encountering the HDMI error, we recommend trying the following steps: Power cycle your TV by unplugging it for 60 seconds, then plugging it back in. Navigate to Settings > All Settings > Connection > HDMI Ultra HD Deep Color, and toggle the setting off for the affected HDMI port. Ensure the HDMI cable is securely connected and test each port individually to rule out port-specific issues. You can find additional troubleshooting tips and support resources here: https://www.lg.com/us/support/product/lg-65UA7700PUB.AUSQ. If you'd like us to assist further or take a closer look, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy

Hello Treasure. Thank you for sharing your experience with your LG TV 65UA7700AUA. We want to make sure your TV is up and running in perfect condition, and we appreciate you letting us know about the physical condition of the screen upon arrival. Since the unit arrived with physical damage, the best step is to connect directly with the store where you purchased the unit so they can assist through their replacement or return options for open-box purchases. For more help, visit this link: https://www.walmart.com/ip/LG-65-Class-4K-2160p-Smart-UHD-TV-65UA7700AUA/19231269066 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. - ^Aleja