We have had this for 2 weeks. It didn't work the day we received it. Called the company, they walked me through the process of checking it out and they determined it was the control box. Received the box a week later and haven't been able to get the company to get a tech. here to install it yet!!!!

This adjustable bed frame has been a total game changer for my overall well being. I have a rheumatic disorder that can cause horrible pain at night leading to poor sleep. With simple adjustments of this frame I have been able to get into comfortable positions that take the weight off my achy body parts. There are so many options of position and the vibration modes are super fun to add as I am reading in bed before I turn out the light. Delivery was quick and flawless, set up was super easy and the quality of the bed frame is very impressive. I am so glad I made this purchase and have become totally spoiled by it. Do not hesitate to choose this bed frame.

Fast shipping. The box was a little ragged but was well packed and no damage to the frame. We got the queen for a spare bedroom. It was heavy. You will need to keep it in the box and move it close to where you want it. Open it upside down and you will find the directions and a 2 boxes zip tied to the frame and the legs. The frame is folded in half and all you have to do is open it up and screw on the legs. We did not use the battery pack. The instructions show the power plugging into the control box. However, there is a pigtail plugged in that spot. Just follow that wire towards the head of the bed and you will find the end and the only place to plug in power. Consider it an extension of sorts. So far, no tools required. Now the hard part. Pick up the bed and flip over without putting stress on the legs which could bend. My wife and daughter flipped it with just a few expletives but with no real issues. Attach matress support bar, put your matress on, plug it in, grab remote and check it out. All done. Works great, motors are quiet and after a week if use, no issues. All in all, great buy.

Overall I like this base and would buy again. I did have to put the legs up on bed raisers to get it to fit in my current bed frame, and it does move (sway) a little bit, but that's not the bases fault. It's a great price, and has pretty much everything the really expensive ones have. I like that it sits up, then you can tilt the head further to watch TV or read w/out hurting or straining the neck. My one complaint is that the massage is not consistent (not sure why), and I wish it would last longer than 30 minutes. First-world-problem for sure. No major complaints with the frame and I would buy again. If you "need" lights around the base, buy a rope light and put under. It's great base.

I debated long and hard before ordering this adjustable base as I did not want to buy a new queen mattress for it. No worries! The old school Serta coil mattress works fine with it. I also really like my headboard and didn't want to lose it. Again no worries. The headboard buts up to the base fine and has not shifted at all. I am certain it can be attached. I like the ease of use of the remote, the massage feature, and especially the zero gravity setting. We sleep with both feet and head elevated as my husband has gerd and snores (but no apnea) and I recently had a total knee replacement. W e are both sleeping much better. Since my German Shepherds do not like the massage feature as the sound bothers them, I can catch a few extras zees in the morning by turning on the massage. The only down side I see is that both sleepers have to be happy with the same setting IF you have a queen size. The king probably has duel controls that allow two different settings, but we did not want a split mattress situation. I have already recommended this bed to my sister and others as it does just what it says it will do and setup was an absolute breeze.

The most important part (the bed itself) is great. Does everything it is supposed to. However, if you expect to use the companion app don't get your hopes up. Even if you can figure out the Bluetooth Mac addresses for each side of the he'd you would have to select it each time you open the app. Once you try to select the Mac addresses (for those who don't know this is a unique alphanumeric address for Bluetooth devices) it will not connect. There is no pairing no wizard no nothing. The app flat out does not work. In addition it looks like a middle school project. Very disappointing in that regard. But, the bed works so that's good. Just had hopes of integrating bed control into my local home automation setup. Suppose if I want to do that I'll be figuring out how to programatically interact with the bed all on my own.

Don't get me wrong. The base of this bed is very well constructed. However, the legs are not made so well. The legs are plastic. The legs have no integrity. Having multiple pieces that raise the height. I am afraid to move the bed in fear of the threads breaking off. I went on line and purchased 9" solid bed legs that cost me more money. I would rather have paid a little more to have metal legs rather than plastic. Also I had delivery problems. Sam's Club did rectify that issue.

The frame works well. I was missing one cotter clip and just rigged it instead of figuring out how to get a replacement. The USB ports are not high speed, so it will not be a quick charge if used. They are located under the frame, not on the side. In order to plug into the USB port you need to go by feel unless you're going to lay on the floor to look. Assembly wasn't too challenging, but definitely need 2 people due to weight with Queen size. Also if looking at for someone who would need the backup batteries, they cannot be left in place, so are basically useless unless you set it up where a person could connect up if power is out; otherwise, a more mobile person would have to do for the person. I just didn't connect it. The directions said if batteries are connected while electricity is on, it will ruin the bed frame.

Bed frame is quite heavy, but was easy to install. On first use, the bed made a loud squealing noise when raising or lowering the head. Contacted customer care (manufacturer) and was told to lubricate the wheels and joints under the bed. This was no easy task and certainly not something the consumer should be asked to do. While we are now happy with the frame, one wonders how often we will have to 'service' the wheels and joints. Not a sign of quality.

This base was a couple of hundred dollars less than I had seen elsewhere. The product was delivered promptly and was very easy to set up. It was nice to be able to set this up from 3 to 12 inches off the floor, allowing the perfect height for my mattress.