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Sam's Club
Customer reviews for Member's Mark Premier Adjustable Base with Pillow Tilt and Massage for
Member's Mark Premier Adjustable Base with Pillow Tilt and Massage
4.7 out of 5 stars
stars1,632 ratings853 reviews
  1. 5 stars80% (1,311)
  2. 4 stars13% (206)
  3. 3 stars3% (44)
  4. 2 stars1% (20)
  5. 1 star3% (51)

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Showing 1-10 of 853 reviews
Oct 6, 2025
ATC
5 out of 5 stars review

Verified Purchase

Easy to assemble

Very easy to put together. Can do by yourself if strong and determined but much easier with second person. This is the second one I have put together, this time by myself. With the second person it is much easier. Love that the company already has felt on the bottom of the legs for the bed. Typical set up can happen in 20 minutes or less. All you have to do is unfold, put on the legs, put upright, and plug in. So easy.

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Sep 29, 2024
ZZ2VV
5 out of 5 stars review

Verified Purchase

I am using tilt function right now.

I am very pleased with this unit. The backlots remote works very well. I especially like the head tilt function. It is probably why I bought the unit. It was fairly easy for a guy of 74 years of age to set up although it does take two people to set it inside of an existing bedframe not to mention getting it to the second floor up the stairs, the split king version that I have connect with just one plug-in to function as one unit. I cannot hear any other sound at all except for the bedding rustling as it Is functioning. At the time that I purchased this, it was $300 less than when I started looking at it. If you’re even remotely thinking about it pull the trigger now you won’t be sorry.

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Dec 29, 2023
Hugh M
5 out of 5 stars review

Verified Purchase

New Dimensions in Luxury

Works as advertised. Split King is really 2 Twin XL frames that can be anchored together. Their movements can be synchronized, or not. Cover material is a little thin, but once you lay down and put the vibrators on you won’t care. Overall, very good.

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Aug 3, 2021
WhoDa
5 out of 5 stars review

Verified Purchase

A definite plus is the extra head elevation

A definite plus is the addition of the head elevation. If you use an I pad, or watch tv in bed! Definitely do not pass up this feature. The base is quiet moving although the vibration mode is loud and obnoxious. I don’t need or use it and it scares the dog. I’d buy it again and may crawl underneath it to unplug the vibration motors so I don’t bump the wrong button and turn them on.

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Jan 4, 2019
chappyq
5 out of 5 stars review

Verified Purchase

Best Replacement for Box Spring/Platform

Fits perfectly inside our Queen Cherry Poster Bed in place of the box springs with matching vertical height to original bed set. We were ready to return our new hybrid mattress (hard as a rock), but are now able to adjust with the head and feet slightly raised to give a cradling effect even for side sleep position. The pillow tilt is nice for reading or watching TV while lying down, or added comfort with the head raised. The lift motors are very smooth and quiet; the massage vibrators are louder (especially on 'low'), but the bed is also on hardwood floors with little sound dampening. Bottom-line: Highly recommend, great price ($300-400 less than comparable) and fits inside existing bedframe.

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Dec 14, 2021
Carolyn
5 out of 5 stars review

Verified Purchase

A Must for anyone with back or neck problems

2 cervical spine surgeries later I decided to buy a bed base. This one has great reviews along with a decent price. It's easy to set up but you definitely need 2 people due to the weight of it. I've only had it a week but love it. Motors are quiet and remote is easy to learn. The phone app has no directions but you can figure it out easily. I haven't tried the USB ports yet but well pleased with everything else.

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Jul 3, 2024
Happy Buyer
5 out of 5 stars review

Verified Purchase

TOTAL GAME CHANGER FOR ME

This adjustable bed frame has been a total game changer for my overall well being. I have a rheumatic disorder that can cause horrible pain at night leading to poor sleep. With simple adjustments of this frame I have been able to get into comfortable positions that take the weight off my achy body parts. There are so many options of position and the vibration modes are super fun to add as I am reading in bed before I turn out the light. Delivery was quick and flawless, set up was super easy and the quality of the bed frame is very impressive. I am so glad I made this purchase and have become totally spoiled by it. Do not hesitate to choose this bed frame.

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Jul 29, 2022
Tom S
4 out of 5 stars review

Verified Purchase

Five star product, one star delivery...

The product is great, but good luck with getting it delivered undamaged. After the third one, I gave up and asked for a discount for the damage and hassle, which they agreed to. Pretty good customer service. I really like the bed and needed it desperately for a medical condition. But, could have gone without the delivery complications.

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Jul 13, 2025
Mark
4 out of 5 stars review

Verified Purchase

California King Adjustable Base

After only getting one of two pieces, FedEx has a Master tracking number and then another tracking number on the 2nd part. FedEx delivered the box with the master tracking number took a picture and my delivery was final. FedEx automated customer service prevented me from getting to a human for two days. I finally got to a human and was told my package 📦 was delivered, now I had to explain how to see the other tracking number to FedEx customer service representative she was nice and click on the links I asked her to and then she started a process to rerouting my lost pakage back to me. I had actually talked to Sam's Club and was told I received my package they were satisfied. Four days latter FedEx was telling me my package is lost and they don't seem to care. Back to Sam's club that first guy hung up on me because I paid for something and only received half, and the camouflage of FedEx showed I received my package and anybody looking at the picture hwould believe I was a lying, corporate America gotta fix the dumb the concept of the master tracking number was new to me and I don't know the FedEx Sam's Club shipping and product delivery system but I have to explain it, to everybody I talk to about getting what I paid for delivered. Sam's Club has automated return if your missing parts so I clicked that and started a return ticket with a replacement shipment not really sure what that was gonna do. At this point it is like a new video game pushing buttons to see what happens. I called Sam's Club customer service to speak with a supervisor. He followed my instructions on how to see the second package 📦 he put me on hold and talked to FedEx by the end of the call he assured me FedEx would be rerouting my package back to me. Itold him about the replacement shipment and asked him to cancel it. FedEx found my package in Kernersville NC and tracking showed it was actually heading here for the third time. FedEx was showing another master tracking number and another camouflaged tracking number heading my way. Things are really moving now I got one of two pieces here the list package 📦 rerouted for the second time actually heading here with a replacement shipment heading here. Delivery day FedEx guy at the door, he has the lost package 📦 and the replacement shipment 📦 📦 and a shipping label to pick up the 📦 I have for the return. So I give him the one I have take two 📦 📦 from him and refuse the third 📦 . Finally I have both halves of my California King Adjustable Bed Base 🛌. I assemble it since the mattress arrived three days ago. I get it together ❤️ batteries in the remote jumper wire connected bed works fine. Unit on right as you lay in it is noisy when raising and lowering the foot of the bed. Having all the trouble getting this thing here I deal with the noise. I don't want to disassemble this bed my old one was crap and I'm not putting it together while I go thru the BS of another replacement as it would have to be packed reday for shipment when FedEx arrived with a 25% possibility of it being noisy after all four pieces were here and I kept two random selection and one of those is noisy.

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Jan 25, 2019
Benny Lyon
1 out of 5 stars review

Verified Purchase

Don't work at all???

We have had this for 2 weeks. It didn't work the day we received it. Called the company, they walked me through the process of checking it out and they determined it was the control box. Received the box a week later and haven't been able to get the company to get a tech. here to install it yet!!!!

Helpful?34FLAMJ8ZKNN15826768549