Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your Rotator. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards, Shark Clean

Hello,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you’re having trouble with the suction performance of the product and that the design of the unit wasn&#39;t what you expected. Please reach out to our team by phone at 1-855-427-5127, we&#39;d be happy to look into this for you.<br />Kind regards,<br />Shark Clean

Hello there,<br /><br />Thank you so much for sharing your review. We&#39;re disappointed to hear that the Shark Rotator Vacuum didn&#39;t meet your expectations. We understand how frustrating it can be when your vacuum has no power and ultimately this led to a return. This isn&#39;t the standard we strive to provide, and we&#39;ll pass this information onto the relevant team for future improvements. For the future, you can always contact us at 1-855-427-5127, we&#39;ll look into the matter and ensure you do have an effortless experience. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Once again we&#39;re so sorry about your experience and hope we can regain your trust in our brand as you&#39;ve been a loyal customer. <br /><br />Kind regards,<br />Shark Clean.