Hi Angela,<br /><br />Thank you for your feedback. We’re disappointed to hear about your experience, especially that the Rotator was listed as return‑eligible, but you’re now being told it cannot be returned due to a price limitation. We understand how upsetting that can be, particularly after being a loyal Sam’s Club member for several years and needing support when it matters most. Since this purchase was made through a retailer, we recommend continuing to work directly with Sam’s Club customer service or management to have your concerns reviewed and resolved. We appreciate you sharing your experience and wish you the best in getting this sorted out. <br /><br />Kind Regards,<br />Shark Home

Hi Gregary,Thank you for your feedback. We’re disappointed to hear your Rotator has been clogging frequently and losing suction within just a few minutes of use, making it difficult to clean effectively. We understand how frustrating that must be, particularly when you purchased it as a replacement and expected reliable performance. This isn’t our usual standard, and we appreciate you taking the time to share your concerns with us. For further assistance and to explore any available options, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET.Kind Regards,Shark Home

Hello there,Thank you for taking the time to share your review. We’re really disappointed to hear that the Shark Rotator Vacuum didn't meet your expectations. We understand how stressful it can be when the vacuum is difficult to maneuver, the design makes cleaning harder, you can’t adjust the suction, and it doesn’t effectively pick up debris. Before you do process a return, we do encourage you to give us a call at 1-855-427-5127. We'll confirm that your unit is performing as it should to ensure a smooth and effective cleaning experience in your home. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.Kind regards,Shark Clean.

Hello Jeff, <br /><br />Thank you for sharing your review. We’re truly sorry to hear that the Shark Rotator vacuum didn’t meet your expectations. We completely understand how frustrating it can be to clean without adequate lighting, and we recognize how a short cord and an inconveniently placed power switch can make the experience even more challenging. We appreciate your honest feedback, and we&#39;ll pass your comments over to the relevant team for future improvements. <br /><br />Kind regards, <br />Shark Home

Hello Johanna, we’re sorry to hear the suction performance didn’t meet your expectations. The Shark Rotator is designed to deliver strong suction when properly set up and maintained, so this experience is disappointing to hear. Issues like floor‑setting selection, clogs, or filters can affect performance, and Shark Customer Care can help troubleshoot or determine if service is needed under the manufacturer warranty. Feel free to contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’re here to help. Kind Regards, Shark Home

Hi there,<br /><br />Thank you for taking the time to leave a review. <br /><br />We&#39;re sorry to hear that your Shark Rotator Vacuum lost suction after less than six months of use despite your efforts to properly maintain the filters, tubing, and dust cup. We&#39;d like to help troubleshoot the issue and work toward a resolution, so please contact our Customer Service team at 1-855-427-5127, available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind Regards,<br />Shark Home

Hello Judy,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you aren&#39;t happy with the cord&#39;s length of your Shark Rotator vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don&#39;t hesitate to reach out to our team by phone at &#43;1-855-427-5127.<br />Kind regards,<br />Shark Clean.