Hi Diana,<br /><br />Thank you very much for taking the time to share your feedback. We’re delighted to hear that you love this item and truly appreciate your recommendation. It’s always rewarding to know when one of our products meets or even exceeds expectations. Your support means a great deal to us, and we’re grateful you chose Shark.<br /><br />Kind Regards,<br />Shark Clean

Hello there,Thank you for taking the time to share your review. We’re really disappointed to hear that the Shark Rotator Vacuum didn't meet your expectations. We understand how stressful it can be when the vacuum is difficult to maneuver, the design makes cleaning harder, you can’t adjust the suction, and it doesn’t effectively pick up debris. Before you do process a return, we do encourage you to give us a call at 1-855-427-5127. We'll confirm that your unit is performing as it should to ensure a smooth and effective cleaning experience in your home. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.Kind regards,Shark Clean.

Hi Tigger,<br /><br />Thank you for taking the time to share your feedback. We&#39;re sorry to hear that your experience with the Shark Rotator Pet Plus Upright Vacuum hasn’t matched the performance and quality you appreciated in your previous model.<br /><br />We understand how frustrating it can be when a newer product doesn’t meet the expectations set by a past favorite—especially when it comes to suction and ease of maintenance. Your input is being shared with our product teams, as we’re always working to ensure each new design builds on what our customers value most.<br /><br />If you’d like help improving the performance of your current vacuum or have questions about replacement parts, our team is here for you at 1-855-427-5127.<br /><br />Kind regards,<br />Shark Clean

Hi dear customer,<br /><br />Thank you for taking the time to share your feedback on the Shark Rotator Anti-Allergen Pet Plus Upright Vacuum. We’re glad to hear the vacuum is working for you, but we completely understand your frustration with the accessory storage design. It&#39;s important to us that every aspect of our products meets customer expectations, especially when it comes to convenience and functionality.<br /><br />Your comments are incredibly valuable and will be passed along to our product development team for review. We appreciate your continued support of Shark and your honest feedback, which helps us improve future designs.<br /><br />If there’s anything we can do to assist you further, please don’t hesitate to reach out to us at 1-855-427-5127.<br /><br />Kind regards,<br />Shark Clean