Hello Betsy,<br />Thank you for taking the time to leave a review.<br />We&#39;re sorry to learn that your vacuum stopped working after the second use. Based on what you’ve described, it sounds like there’s a chance that your ZU75 may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.<br />Kind regards,<br />Shark Clean

Hello there,Thank you for taking the time to share your review. We’re really disappointed to hear that the Shark Rotator Vacuum didn't meet your expectations. We understand how stressful it can be when the vacuum is difficult to maneuver, the design makes cleaning harder, you can’t adjust the suction, and it doesn’t effectively pick up debris. Before you do process a return, we do encourage you to give us a call at 1-855-427-5127. We'll confirm that your unit is performing as it should to ensure a smooth and effective cleaning experience in your home. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.Kind regards,Shark Clean.

Hello,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you aren&#39;t happy with the design of the unit. We&#39;ll absolutely share your feedback with the relevant teams for consideration on future products.<br />Kind regards,<br />Shark Clean