Customer reviews for Samsung Genuine HAF-CIN 2 Pack Water Filters forMember photos
+1 image
Placebo
Does not appear to actually filter water. My tap water was tested with a TDS meter and it metered 116 ppm (parts per million) of total dissolved solids. I then tested the "filtered water" and the reading was the exact same. This filter appears to just make you think you are getting cleaner water. I had a big detailed review of this filter submitted but it was not published the first time to the website for some odd reason. Thanks Samsung
Hello Placebo, Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter Just to give you an insight about our product. WATER FILTERS Provides you with the following benefits High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment Removes up to 80% more contaminants than other leading compatible filters Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health For your concern here are some troubles shooting steps available about your water filter. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Incase you will be needing a new filter in the future you may purchase it using this link: https://www.samsungparts.com/Default.aspx For any other concern you may reach us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144495989 ^^Ross
water filter/refrigerator
It was a very easy switch to replace the water filter on our Samsung refrigerator. Since it was my first time switching the water filter I thought I should read the instructions before I attempted the switch. Everything went very smoothly and as long as the wife is happy, well everything is good. My wife did a great job on the choice she made with the purchase of the refrigerator and now it's my job to keep it in great working condition. I would recommend a factory replacement if for no other reason than the piece of mind.
THIS REVIEW IS FOR MY SAMSUNG REFRIGERATOR.
purchased my refrigerator 2018. a big water leak was detected inside the where you insert the water filter. it was good that i have ordered an extended warranty for the product. what if? i have not the extended warranty? i am screwd. my samsung/lowes give me a new refrigerator if the problem is not fixed? the bottom line is, i'll stay away from samsung appliances all of it.
Sorry to hear about what happened with the water filter. I know this must of caused a lot of problems for you. I am happy this is covered under warranty. This way, we can be sure to provide a resolution that is satisfactory to your concern. If you have further questions or just need to ensure you are getting the best assistance needed for the matter. You can always contact our Social Media team using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number:
 1143304021
What is this!?
Received and opened my package 20 minutes ago to find the Samsung water filter box inside was already opened on one end and poorly taped on the other end. One of the filters inside was plastic wrapped, the other wasn’t wrapped at all. For the money I spent, I foolishly expected something new. Now I’m looking at one opened filter I can’t trust and one wrapped in plastic that makes me question its contents. I received what looks like a re-packaged returned item.
I truly understand where you're coming from. Allow us to extend our assistance, Jay1691. We would love to speak to you directly to discuss this further for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146342638, to help our team pull up your information. Have a great day! ^Chrystel
What exactly does the filter filter??
interesting that the description of this filter, which I use for our fridge, only provides the most general and meaningless content possible, such as "reduces 99% of potentially harmful contaminants." I have been unable to find information anywhere online about what specific contaminates it is intended to filter and at what levels. Does this also apply to heavy metals? If so, where is the information? Merely stating it does is not sufficient. And who/what are these generic contaminates potentially harmful to -- the appliance or humans? Very suspicious that this information is not provided. It wouldn't even bother me very much if the filter is intended to protect the appliance rather than humans. At the very least I would better understand the potential exposure of contaminants to my family and could take additional action if or as needed. I suspect the filter does not do very much and provides a false sense of security of filtering contaminates that are harmful to people. If I'm wrong, please point me to the information.
Hi Filterguy, Thank you for your honest review. We are here to help with the information you are seeking with our water filter. I have shared a Samsung link below titled "Replace the water filter in your Samsung refrigerator". Please access the link I have shared and select the 6th drop-down menu for the water filter standards. As an overview from the link I have shared, Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards. https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Leo
It's a filter
These filters are kind of expensive unless you enroll in the auto renewal plan. With the plan I feel the price is fair. I have found however when comparing this filter to a Brita filter that the Samsung filter leaves more particles left over in the water. This was tested several times with a clear glass pitcher. Tap water still tastes great out of this fridge and filter. I just have some concerns about the contaminants it did not filter out.
Short life and high cost filters eat you budget
I ah e had my refrigerator for 2.5 years and it only had an ice maker. It eats through the filters in about 3.5 months. My previous Frigidaire filters were cheaper and lates about 9 months covering ice maker and water dispenser. Love the fridge but the filter cost is very high and short lasting. Samsung need to improve filter life and lower the cost.
Greetings! We understand your dismay about your Samsung water filters. We are here to help. The water filters from Samsung last approximately six months. We would want to speak with you directly to provide support and collect more details. Please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146697982 to help our team pull up your information. Leo
Excellent cool and crisp water every time. Highly recommend!
So far this filter has lasted over 6 months and it's still going. It is used daily for a family of 6. The water is amazing. In general, the water in the foothills is already pretty good, but when you add this filter it tastes like bottled water every time. I would definitely recommend. The only downside is the cost, however, you don't need to replace it as often as normal filters so you are definitely getting your moneys worth out of it. You'll get about 300 gallons out of it but I'm sure you'll get excellent tasting water way beyond that.
Flow of water dropped drastically after only a week; prev filter lasted an year
Purchased a replacement filter - Samsung - from a big box home appliance store and installed it according to directions. Let water flow for several gallons - again, according to the directions on the package. Worked well for a week, and then water flow began dropping. Now it takes more than 20 seconds to fill a 6 oz juice glass. Everything else - faucet position, water pressure, plumbing setup remains unchanged. Possible a defective filter? I dont know.
Hi Joshigee, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water flow takes 20 seconds to fill a 6 oz. juice glass. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Water dispenses slowly: https://www.samsung.com/us/support/troubleshooting/TSG01001875/ Proper guide in replacing the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ I suggest clicking this link for a water filter replacement: https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144402985 Thank you for choosing Samsung. Have a great day. -Trisha-
Not what it used to be
I refuse to drink water from the faucet since it has a horrible taste, hence the purchase of a filtration system. However, as of recent the water coming out of the refrigerator has the same taste, not only I but no one in the house wants to drink the water from the refrigerator any more. Not sure what happened to this filter but it's not what it used to be.
Hi there, We understand how you feel regarding this water filter. We are here to help you in any way we can. We would like to speak to you directly to gather more details about your water filter and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147650779), to help our team pull up your information. Have a great day! ^Rodel