Customer reviews for Samsung Genuine HAF-CIN 2 Pack Water Filters forMember photos
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Doesn’t help with hard water.
I bought this product over 3 months ago. I bought some strips to test the water in the house for hardness. Even with this filter in the refrigerator the water from the refrigerator still says it’s just as hard as the water coming directly out of the sink. So it’s not a good product for me. I need a water filter that helps with the chemicals in the water plus how hard my water is.
Hi Nana, We understand how important it is to ensure your household has clean drinking water, and our water filter works to ensure the water in your fridge is filtered for contaminants. Let's get the information you need to get the best results when using the water filter. The link below will help you in understand the benefits of having a water filter. Samsung Water Filter: https://www.samsung.com/us/home-appliances/refrigerators/water-filters/#benefits We recommend contacting your plumber to inquire about a water softener system to lessen the hardness of your water. Should you need more assistance with the water filter or refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147386626) to help our team pull up your information when you message us. Have a great day. -Ernest-
Filters make water taste awful.
These filters never top tasting bad. I bought a box of 3 and threw the other 2 out. We have followed the instructions and we have run countless gallons of water through the filter and it still tastes horrible. Don't waste your money. Nice thing is our model refrigerator can operate without the filter. I purchased an 'in-line' filter to filter the water before it gets to the refrigerator.
Hello there, We understand your disappointment if the water tastes bad. We are here to help. Here are simple steps to follow if your water tastes bad. Please choose "Water tastes bad." Kindly click on the embedded word. Samsung refrigerator water dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147071762) to help our team pull up your information. Have a great day. ^Camille
INSPECT Before Installing
I love my Samsung Refrigerator. But I'm giving this review to warn consumers to please inspect your filter for small cracks etc before installing. My filter ruptured and flooded my house. The service technician had never seen this happen before, but said it could have been caused by the filter being dropped, causing cracks in housing.
Short life and high cost filters eat you budget
I ah e had my refrigerator for 2.5 years and it only had an ice maker. It eats through the filters in about 3.5 months. My previous Frigidaire filters were cheaper and lates about 9 months covering ice maker and water dispenser. Love the fridge but the filter cost is very high and short lasting. Samsung need to improve filter life and lower the cost.
Greetings! We understand your dismay about your Samsung water filters. We are here to help. The water filters from Samsung last approximately six months. We would want to speak with you directly to provide support and collect more details. Please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146697982 to help our team pull up your information. Leo
Flow of water dropped drastically after only a week; prev filter lasted an year
Purchased a replacement filter - Samsung - from a big box home appliance store and installed it according to directions. Let water flow for several gallons - again, according to the directions on the package. Worked well for a week, and then water flow began dropping. Now it takes more than 20 seconds to fill a 6 oz juice glass. Everything else - faucet position, water pressure, plumbing setup remains unchanged. Possible a defective filter? I dont know.
Hi Joshigee, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water flow takes 20 seconds to fill a 6 oz. juice glass. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Water dispenses slowly: https://www.samsung.com/us/support/troubleshooting/TSG01001875/ Proper guide in replacing the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ I suggest clicking this link for a water filter replacement: https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144402985 Thank you for choosing Samsung. Have a great day. -Trisha-
Installation effectiveness unclear
I assume the product works fine, and this was the second time I replaced the filter as the schedule required. However, I hoped that after two weeks, the alert light notifying me to change the filter would have gone out. It is still there, although I changed the filer two weeks ago.
Hi Chef206, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water filter light indicator still lit up. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Proper guide in replacing the water filter: Reset the water filter light. https://www.samsung.com/us/support/answer/ANS00060149/ I suggest clicking this link for a water filter replacement: https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144402857 Thank you for choosing Samsung. Have a great day. -Trisha-
Water filter
It is a lot nicer than previous version of water filters. The location is easier to replace. It may be better if there is a filter life indicator to see how long I can use it instead of just looking at the date. Just like toner indicator on printer.
Good but could be better.
I used a water quality tester, TDS meter, got ~ 35 from Samsung filter compares to ~ 20 to my reverse osmosis filter within 5 filters drinking water system. I connected my drinking water line to Samsung frig., but can not get rid of Samsung water filter.
I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns: 1. Replace the Water Filter in Your Refrigerator: http://bit.ly/2SJMAHL Thank you for being a part of the Samsung family! ^Cat
HAF-CIN Water Filter
The filter claims it can filter up to 300gal of water yet I haven't even used 5 gallons and its indicating I should replace it. I installed the frig. only 3 months ago with very light water consumption. I'd like to give this a higher rating but at $50 bucks a pop, I can't see using this if this is the life expectancy.
Hi MikeM68, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Proper guide in replacing the water filter: Reset the water filter light. https://www.samsung.com/us/support/answer/ANS00060149/ I suggest clicking this link for a water filter replacement: https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144403001 Thank you for choosing Samsung. Have a great day. -Trisha-
This filter is worth the price
I have purchased this water filter twice since I have had my Samsung fridge. Water taste great and ice too. No funny tasting water here. Plus this filter just lasts and lasts. I had to replace the one on my old fridge all the time. And changing the filter is quick and easy.