Hi there, Giving genuine feedback on the water filter's package is crucial. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Kimberly

I truly understand where you're coming from. Allow us to extend our assistance, Jay1691. We would love to speak to you directly to discuss this further for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146342638, to help our team pull up your information. Have a great day! ^Chrystel

Hi there, We understand that caring for your well-being and that of your family is essential. Allow us to clarify some details about our refrigerator water filter for you. Samsung filters out up to 80% more contaminants than other leading private label brands. Not only will you enjoy fresher and cleaner water. You should know that herbicides, pesticides, lead, mercury, asbestos, and even pharmaceuticals like ibuprofen and carbamazepine, as well as a wide range of other chemicals, are all filtered out by Samsung. So you can rest (and drink easily). For more details, please click the link: https://www.samsung.com/us/home-appliances/refrigerators/water-filters/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide the reference number 1150722752 to help our team locate your information. Have a great day. -John

Hi Nana, We understand how important it is to ensure your household has clean drinking water, and our water filter works to ensure the water in your fridge is filtered for contaminants. Let's get the information you need to get the best results when using the water filter. The link below will help you in understand the benefits of having a water filter. Samsung Water Filter: https://www.samsung.com/us/home-appliances/refrigerators/water-filters/#benefits We recommend contacting your plumber to inquire about a water softener system to lessen the hardness of your water. Should you need more assistance with the water filter or refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147386626) to help our team pull up your information when you message us. Have a great day. -Ernest-

Hi there, We understand what you're dealing with and wish to aid with this. I have shared the proper steps in replacing the water filter to get fresh and filtered water. Please head on over to the link below for a more in-depth guide. Kindly watch the YouTube video included for further help. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146879754, to help our team pull up your information. Have a great day! ^Chrystel