Customer reviews for Samsung Genuine HAF-CIN 2 Pack Water Filters forMember photos
+1 image
Short life and high cost filters eat you budget
I ah e had my refrigerator for 2.5 years and it only had an ice maker. It eats through the filters in about 3.5 months. My previous Frigidaire filters were cheaper and lates about 9 months covering ice maker and water dispenser. Love the fridge but the filter cost is very high and short lasting. Samsung need to improve filter life and lower the cost.
Greetings! We understand your dismay about your Samsung water filters. We are here to help. The water filters from Samsung last approximately six months. We would want to speak with you directly to provide support and collect more details. Please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146697982 to help our team pull up your information. Leo
Unacceptable water testing results. Not happy.
Very upset, we tested the water it came up 385 ppm with a zero water tester. My zero water filter tested 0, bottled water tested 35. Tap water 600, but 385 is unacceptable. We tried 2 authentic Samsung water filters. Seems all the filters are not filtering water as well as other filters or sources of water eg. bottled. Not a happy customer.
Having clean water to drink is essential, Sierrarose. We can help you with the water filter of your refrigerator. The National Sanitation Foundation (NSF) and the American National Standards Institute (ANSI) have various standards to identify what is filtered by a water filter. Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ For the immediate resolution of your concern, please get in touch with us via one of the following options for further assistance: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -John
Placebo
Does not appear to actually filter water. My tap water was tested with a TDS meter and it metered 116 ppm (parts per million) of total dissolved solids. I then tested the "filtered water" and the reading was the exact same. This filter appears to just make you think you are getting cleaner water. I had a big detailed review of this filter submitted but it was not published the first time to the website for some odd reason. Thanks Samsung
Hello Placebo, Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter Just to give you an insight about our product. WATER FILTERS Provides you with the following benefits High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment Removes up to 80% more contaminants than other leading compatible filters Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health For your concern here are some troubles shooting steps available about your water filter. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Incase you will be needing a new filter in the future you may purchase it using this link: https://www.samsungparts.com/Default.aspx For any other concern you may reach us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144495989 ^^Ross
Filters make water taste awful.
These filters never top tasting bad. I bought a box of 3 and threw the other 2 out. We have followed the instructions and we have run countless gallons of water through the filter and it still tastes horrible. Don't waste your money. Nice thing is our model refrigerator can operate without the filter. I purchased an 'in-line' filter to filter the water before it gets to the refrigerator.
Hello there, We understand your disappointment if the water tastes bad. We are here to help. Here are simple steps to follow if your water tastes bad. Please choose "Water tastes bad." Kindly click on the embedded word. Samsung refrigerator water dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147071762) to help our team pull up your information. Have a great day. ^Camille
INSPECT Before Installing
I love my Samsung Refrigerator. But I'm giving this review to warn consumers to please inspect your filter for small cracks etc before installing. My filter ruptured and flooded my house. The service technician had never seen this happen before, but said it could have been caused by the filter being dropped, causing cracks in housing.
What exactly does the filter filter??
interesting that the description of this filter, which I use for our fridge, only provides the most general and meaningless content possible, such as "reduces 99% of potentially harmful contaminants." I have been unable to find information anywhere online about what specific contaminates it is intended to filter and at what levels. Does this also apply to heavy metals? If so, where is the information? Merely stating it does is not sufficient. And who/what are these generic contaminates potentially harmful to -- the appliance or humans? Very suspicious that this information is not provided. It wouldn't even bother me very much if the filter is intended to protect the appliance rather than humans. At the very least I would better understand the potential exposure of contaminants to my family and could take additional action if or as needed. I suspect the filter does not do very much and provides a false sense of security of filtering contaminates that are harmful to people. If I'm wrong, please point me to the information.
Hi Filterguy, Thank you for your honest review. We are here to help with the information you are seeking with our water filter. I have shared a Samsung link below titled "Replace the water filter in your Samsung refrigerator". Please access the link I have shared and select the 6th drop-down menu for the water filter standards. As an overview from the link I have shared, Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards. https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Leo
Design Change does fit 4 year old French Door Model
The design of the DA29-00020B has been modified, and without a part number change, no longer locks into the water filter holder. I believe a new supplier of the filter made modifications that ignored the earlier models. Poor engineering effort not to check compatibility with earlier models. My French Door model is only four years old.
Hi there, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water filter doesn't fit. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: The replacement filter doesn't fit in your refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Proper guide in replacing the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ I suggest clicking this link for a water filter: https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144402748 Thank you for choosing Samsung. Have a great day. -Trisha-
Best Water Filter for Samsung Refrigerator
Have used this filter for several years making sure that I change it every 6 months. I provides clear, clean, water with no aftertaste. I stand by this filter without reservation as I do all Samsung products that I purchase....Excellent company with great customer service.
Water all over the floor with new filter
Bought filter HAF-CIN one day ago, I installed the new filter and after few minutes water all over . I removed that filter and installed the second one in the package and water again on the floor, inside the drawers and dripping from the side of the bottom drawer, two hours to dry all the water. My refrigerator is only 4 years old, I always bought original filter, I didn't know what else to do. I removed the second new filter and installed the old filter back and no more water leaking. I guess I need to keep the old filter on forever, unless you guys have a logical explanation for this.
Your effort to cope with this matter is much appreciated, Milda. Let's look at solutions to get your water filter working correctly. Below is a link to help you diagnose why it leaks when you try to replace the fridge's filter. Please check the hyperlink as well. Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146386053, to help our team pull up your information when you message us. Have a great day. -John
What is this!?
Received and opened my package 20 minutes ago to find the Samsung water filter box inside was already opened on one end and poorly taped on the other end. One of the filters inside was plastic wrapped, the other wasn’t wrapped at all. For the money I spent, I foolishly expected something new. Now I’m looking at one opened filter I can’t trust and one wrapped in plastic that makes me question its contents. I received what looks like a re-packaged returned item.
I truly understand where you're coming from. Allow us to extend our assistance, Jay1691. We would love to speak to you directly to discuss this further for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146342638, to help our team pull up your information. Have a great day! ^Chrystel