Hi Chef206, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water filter light indicator still lit up. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Proper guide in replacing the water filter: Reset the water filter light. https://www.samsung.com/us/support/answer/ANS00060149/ I suggest clicking this link for a water filter replacement: https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144402857 Thank you for choosing Samsung. Have a great day. -Trisha-

Sorry to hear about what happened with the water filter. I know this must of caused a lot of problems for you. I am happy this is covered under warranty. This way, we can be sure to provide a resolution that is satisfactory to your concern. If you have further questions or just need to ensure you are getting the best assistance needed for the matter. You can always contact our Social Media team using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number:
 1143304021

Hi there, We understand how you feel regarding this water filter. We are here to help you in any way we can. We would like to speak to you directly to gather more details about your water filter and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147650779), to help our team pull up your information. Have a great day! ^Rodel

Hello Mullins, We can understand your disappointment about being continuously charged for these water filters. We want to speak to you directly to provide support and refer you to the correct department to turn off the automatic charging of these filters. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146937588) to help our team gather your information. Have a great day. -John