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Customer reviews for Samsung Genuine HAF-CIN 2 Pack Water Filters for
Samsung Genuine HAF-CIN 2 Pack Water Filters
3.8 out of 5 stars
stars101 ratings101 reviews
  1. 5 stars55% (56)
  2. 4 stars14% (14)
  3. 3 stars6% (6)
  4. 2 stars2% (2)
  5. 1 star23% (23)

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Showing 51-60 of 101 reviews
May 12, 2021
Anonymous
1 out of 5 stars review

THIS REVIEW IS FOR MY SAMSUNG REFRIGERATOR.

purchased my refrigerator 2018. a big water leak was detected inside the where you insert the water filter. it was good that i have ordered an extended warranty for the product. what if? i have not the extended warranty? i am screwd. my samsung/lowes give me a new refrigerator if the problem is not fixed? the bottom line is, i'll stay away from samsung appliances all of it.

Review from Samsung US
Helpful?7CZDWD8BZM5I15689511353
reply from Samsung Care

Sorry to hear about what happened with the water filter. I know this must of caused a lot of problems for you. I am happy this is covered under warranty. This way, we can be sure to provide a resolution that is satisfactory to your concern. If you have further questions or just need to ensure you are getting the best assistance needed for the matter. You can always contact our Social Media team using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number:
 1143304021

Jan 18, 2017
Anonymous
1 out of 5 stars review

Design Change does fit 4 year old French Door Model

The design of the DA29-00020B has been modified, and without a part number change, no longer locks into the water filter holder. I believe a new supplier of the filter made modifications that ignored the earlier models. Poor engineering effort not to check compatibility with earlier models. My French Door model is only four years old.

Review from Samsung US
Helpful?7CZDWD8BZM5I15689511353
reply from Samsung Care

Hi there, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water filter doesn't fit. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: The replacement filter doesn't fit in your refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Proper guide in replacing the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ I suggest clicking this link for a water filter: https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144402748 Thank you for choosing Samsung. Have a great day. -Trisha-

Oct 11, 2022
Filterguy
1 out of 5 stars review

What exactly does the filter filter??

interesting that the description of this filter, which I use for our fridge, only provides the most general and meaningless content possible, such as "reduces 99% of potentially harmful contaminants." I have been unable to find information anywhere online about what specific contaminates it is intended to filter and at what levels. Does this also apply to heavy metals? If so, where is the information? Merely stating it does is not sufficient. And who/what are these generic contaminates potentially harmful to -- the appliance or humans? Very suspicious that this information is not provided. It wouldn't even bother me very much if the filter is intended to protect the appliance rather than humans. At the very least I would better understand the potential exposure of contaminants to my family and could take additional action if or as needed. I suspect the filter does not do very much and provides a false sense of security of filtering contaminates that are harmful to people. If I'm wrong, please point me to the information.

Review from Samsung US
Helpful?7CZDWD8BZM5I15689511353
reply from SEA Care

Hi Filterguy, Thank you for your honest review. We are here to help with the information you are seeking with our water filter. I have shared a Samsung link below titled "Replace the water filter in your Samsung refrigerator". Please access the link I have shared and select the 6th drop-down menu for the water filter standards. As an overview from the link I have shared, Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards. https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Leo

Mar 9, 2024
Mullins
1 out of 5 stars review

ripoff

I never wanted a subscription and now I cant cancel! Who can afford $53 randomly jerked out of their bank account. Too many hoops and time to try to speak with someone. This automated/robotic messaging system is a joke!

Review from Samsung US
Helpful?7CZDWD8BZM5I15689511353
reply from SEA Care

Hello Mullins, We can understand your disappointment about being continuously charged for these water filters. We want to speak to you directly to provide support and refer you to the correct department to turn off the automatic charging of these filters. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146937588) to help our team gather your information. Have a great day. -John

Apr 27, 2023
His Royal Highness
5 out of 5 stars review

Out of order

I bought this this product this month (1 Pack of 2). Thinking I would still have the same Refrigerator. Now due to the Refrigerator conditions stated...not repairable...I am to make a purchase decision.

Review from Samsung US
Helpful?7CZDWD8BZM5I15689511353
Feb 12, 2017
buckybeaver
4 out of 5 stars review

Just replaced filter on 02/11/2017

Little tricky for me to finally install the filter in the "locked" position. Now the red filter light on the front panel won't go off (instructions say the filter light should go off after holding for 3 seconds).

Review from Samsung US
Helpful?7CZDWD8BZM5I15689511353
Dec 5, 2014
1happypappy
4 out of 5 stars review

This product does it's job !

The water filter is expensive but if you buy two or more there is a saving in cost . But don't buy the universal filters they may LOOK the same , but the only thing is they leak

Review from Samsung US
Helpful?7CZDWD8BZM5I15689511353
Mar 30, 2016
MsJP
5 out of 5 stars review

Easy to install. Seems to be working.

Purchased this to replace as suggested every six months. Item is easy to remove and replace. Water comes out clear and tastes good. Item seems to be a bit expensive, but we don't really have much choice.

Review from Samsung US
Helpful?7CZDWD8BZM5I15689511353
Dec 3, 2021
Anonymous
5 out of 5 stars review

Easiest and best filter

i love the filter and the auto present in the mail every 6 months! very easy and keeps my water clean! and by subscribing, you save, can't beat that.

Review from Samsung US
Helpful?7CZDWD8BZM5I15689511353
May 17, 2013
badtobone
5 out of 5 stars review

water filter

Have I just bought this filter and it was so easy to remove the old and install the new less then five minutes Samsung makes easy to use and user friendly products thank you

Review from Samsung US
Helpful?7CZDWD8BZM5I15689511353