Customer reviews for SAMSUNG 58” Class U8000F Series 4K Crystal UHD Smart TV forMember photos
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Not up to Samsung quality.
[This review was collected as part of a promotion.] my biggest complaint is that it comes on in the Samsung TV and it takes two or three minutes to be able to switch it my cable my old one came on in the cable . my second complaint is that it routinely shuts off the sound. The only way I can get it to come back on is to unplug it from the wall it is extremely difficult because I am somewhat disabled so no I am not happy with this TV and I also cannot add apps to it. I pay for subscription to Angel Network was not able to download the app.
Hi Granny P, Thank you for reaching out to us regarding the sound issues you are experiencing. If you're experiencing sound dropouts, the steps below are designed to help you troubleshoot across different connection types. HDMI ARC / eARC Connection 1. Use a certified High-Speed HDMI cable with Ethernet and ensure it's firmly connected to the HDMI eARC ports on both the TV and soundbar/receiver. 2. Enable ARC/eARC settings on your TV: o Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto o Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On 3. Adjust Digital Output Audio Format: o Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format o Set this to Auto unless you're using a device that specifically requires Pass-Through. 4. Cold boot your TV by holding the power button on your remote for 5+ seconds. Bluetooth Connection 1. Bluetooth connections can be sensitive to distance and interference. Keep the Bluetooth device close to the TV, and remove nearby sources of interference (e.g., wireless routers or other Bluetooth devices). 2. For improved stability, use a 5GHz Wi-Fi network if available. 3. If issues persist, we recommend switching to a wired connection (HDMI ARC or Optical) for a more reliable audio experience. Wi-Fi / Wireless Speaker Connections 1. Make sure both your TV and audio device are on the same network band (5GHz is ideal for stability). 2. If you're using Samsung’s Wireless Audio features (e.g., Wi-Fi Speaker Surround Setup), ensure your speaker system is properly added in: Settings > All Settings > Sound > Sound Output > Wi-Fi Speaker Surround Setup 3. If signal issues continue, disconnect and reconnect the speaker from the network and re-add it to the TV. Also Try: • Update your TV's firmware: Settings > Support > Software Update > Update Now • Run a Sound Test to verify internal sound functions: Settings > Support > Device Care > Self Diagnosis > Sound Test If you continue to have issues, please call us at 1-800-SAMSUNG, available daily from 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor
Bad remote
I purchased 2 Samsung 8000F 75 inch TV’s. I’m giving a poor review because the remote control does not work on 1 of the TV’s and I cannot seem to get any service from Samsung. I have been on the phone for hours with multiple people who keep transferring me and have been cut off twice. I just want a new remote control for my brand new TV that actually works. This seems like a simple request.
Hi Mike, Thank you for your feedback. We are sorry to hear about your experience. If your remote isn’t responding, here are a few quick steps to help determine if it’s working correctly: 1. Check the batteries: Remove the back cover of your remote and replace the batteries with a fresh set, ensuring they are inserted in the correct direction. 2. Test for infrared signal: Point the front of the remote at your smartphone camera. While holding down any button, you should see a flashing light through the camera screen. (For iPhone users, the front-facing camera works best.) If you see the light, your remote is working and may need to be re-paired with your TV. 3. Point the remote correctly: Try pointing the remote directly at the TV from about 5-6 feet away. This can help ensure a clearer signal between the remote and the TV. If you still need assistance, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit the ‘Support’ link on our website to start a LiveChat session. ~Samsung Advisor
Good choice
[This review was collected as part of a promotion.] Feeling like at the theater with vibrant colors and resolution. It’s been a great purchase, technically well structured and dependable, I recommend this TV if you love quality viewing and entertainment at home.
Connectivity
[This review was collected as part of a promotion.] Can not connect to normal l cable channels in my area for which I pay large monthly bill. Spoke with your help line and we still can't receive the cable stations such as CNN, MSNOW, TMC, ABC, CBS, FOX, etc. which we receive on our other TVs in other rooms of our home. We receive many Samsung channels. We have tried to connect for several months with no resolution. We are very unhappy with this television.
Great Value Great TV
[This review was collected as part of a promotion.] Samsung is my Brand in TV the image resolution is very good the brightness is great it has a good contrast and the system gets a software refresh when needed they are worth the price you pay I live the system cause you can watch all your streaming apps and is very easy to navigate I’m. Not a big fan of the new remote I prefer the older style but is a great TV I will definitely buy another Samsung when the time come to replace one of the oldest 📺 In my house
Love it
[This review was collected as part of a promotion.] Good quality for price point. Needed a tv for bed room this tv works perfect as my tv is mounted and os facing a window. The tv brightness is perfect for sunny days. Software is smooth I previous had a 6000 series which I found to be a bit slow. The 8000 did not fail me. Also works great with my switch
New TV new escape
[This review was collected as part of a promotion.] This tv has an amazing resolution. I did not buyout specifically for gaming but just your everyday TV streaming services. The picture is so incredible. I would buy this TV for every room in my house.
Samsung TV's Are Fire!
[This review was collected as part of a promotion.] I uave had my TV for a little while now, it has excellent picture and sound quality. It stays connected to our WiFi no problem, unlike our old one. It is a mist recommend if you are looking for a nice TV that won't break the bank because it is priced right for the value.
Good product…except…
[This review was collected as part of a promotion.] Tv itself is great. The channel changer controller is uncooperative and i can never seem to get the screen to the channel i want.The controller is much to small and I often tap the button i did not want. It then takes three or four more confusing steps to return to the screen where i was. Wretched set up. Price was good though.
Hi Leo 3, Thanks for your review. While Samsung remotes are designed for ease and versatility, universal remotes can also be used to control your TV. If you're using a third-party remote, please refer to its manufacturer guide for the correct Samsung code and setup process. If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available at the ‘Support’ link on our website. ~ Samsung Advisor
Not great don’t care for Samsung
[This review was collected as part of a promotion.] I don’t really like the Samsung TV sometimes it just freezes my cable box and I can’t change the channel or turn off the cable. I have to try and turn everything off in the middle of whatever I’m watching and lose whatever I’m watching and turn it back on to have it get out of that mode not always the best I cannot put the icon for Paramount+ on my list. I have to go to the Internet and search for it every time I wanna watch Yellowstone.
Hi Lucky, We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care If issues continue, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Advisor