Hello there, Thank you for sharing your thoughts about your water filter with us. We want to speak to you directly and get more information for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146581814) to help our team pull up your information. Have a great day. ^Camille

We understand the water filter's significance. Let's get you the help you need, Ashok Ganapathy. We would love to speak to you directly to get more information about your water filter for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146298498, to help our team pull up your information. Have a great day! ^Chrystel

Hi Henry and Jackie, Thank you for purchasing our Samsung water filter and we are glad you informed us about the ice maker. We are here to assist you. Please see the link below about the ice maker not making ice. Also, watch the video and click all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146179507, which will help our team pull up your information. ^Rainly

Hello Kervaskik, Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand your autofill water pitcher doesn't fill after you changed and reset your water filter. We do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01201488/ to guide you on the issue. Another link you check is this one https://www.samsung.com/us/support/troubleshooting/TSG01206863/ if there's a leak from the autofill water pitcher. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144357728. -Noraina

Hi Rose3, We understand how you feel regarding this fridge. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148895190), to help our team pull up your information. Have a great day! ^Rodel

Hi Johny, We hear you and dealing with a difficult-to-remove or install water filter can be frustrating. We are here to help you out. I have shared a Samsung link below to help with your experience with replacing the water filter of your Samsung refrigerator model. There are three water filter model's please ensure that the water filter you have is compatible with your Samsung refrigerator model. The link also has hyperlinks like "troubleshooting guide" that you can visit for additional help. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147264241 to help our team pull up your information. Leo

Jody, thank you for sharing your observation about how difficult it is to unpack the packaging of our water filter. Rest assured that this will be forwarded to our development team for future improvements. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. -John

Greetings, We understand how essential it is to have a water filter in our Samsung refrigerator. We'd love to help you. Kindly see the link below for the steps to reset the water filter light. Please click on all the embedded words inside the article if needed. https://www.samsung.com/us/support/answer/ANS00060149/ Also, we strongly recommend using the Samsung water filter in your refrigerator. To help you with your fridge-related issues, we would like to speak with you directly and obtain more information, such as the model number of your Samsung refrigerator. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146787672, which will help our team pull up your information. ^Rainly