Hi Henry and Jackie, Thank you for purchasing our Samsung water filter and we are glad you informed us about the ice maker. We are here to assist you. Please see the link below about the ice maker not making ice. Also, watch the video and click all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146179507, which will help our team pull up your information. ^Rainly

Greetings! It's disheartening when a product you rely on doesn't perform as expected, especially when it's something as important as a water filter. We wish to help wherever we can with your experience with the water filter, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147214192 to help our team pull up your information. Leo

Greetings, We understand how essential it is to have a water filter in our Samsung refrigerator. We'd love to help you. Kindly see the link below for the steps to reset the water filter light. Please click on all the embedded words inside the article if needed. https://www.samsung.com/us/support/answer/ANS00060149/ Also, we strongly recommend using the Samsung water filter in your refrigerator. To help you with your fridge-related issues, we would like to speak with you directly and obtain more information, such as the model number of your Samsung refrigerator. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146787672, which will help our team pull up your information. ^Rainly

Hello, We understand that having bad-tasting water can be disappointing. Let us help. Below is the troubleshooting link to help when the water from the dispenser tastes bad. Browse the guide until the "If the water from your dispenser tastes bad" section to learn more. We also suggest checking the attached hyperlink about replacing the water filter. Water from the dispenser is warm or tastes bad: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149331898) to help our team pull up your information when you message us. Thank you. -Angelica

Hello EMP17, Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the water filter as it's defective. We do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator. You can also watch the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144367104. -Noraina

Hi there, We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146165144) to help our team pull up your information. Have a great day, -Ernest-

Hi Rose3, We understand how you feel regarding this fridge. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148895190), to help our team pull up your information. Have a great day! ^Rodel