Hi there, Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. -John

Danello, we understand the sentiments you shared about the water filter. Let's address this right away. Your water filter has a capacity of 300 gallons. Depending on your usage, it may or may not last six months. Here is the official product page of the water filter for more details. HAF- QIN https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#benefits Please check this link for more details. Kindly choose "Replace water filter." Also, we suggest you watch the video included. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147012633) to help our team pull up your information. Have a great day. ^Camille

Thunder, we want you to ensure your water filter is safe. Let us help you with this. Authenticating your water filter is easy; here is a guide to help you. 1) Detach the Authentication Tag from the filter. 2) Place the Tag over the back of the provided magnet. For more details, please check this link on the official product page of the water filter. Please choose benefits under " Genuine Samsung Filters." HAF-QIN https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146507405) to help our team pull up your information. Have a great day. ^Camille

Greetings, We understand your disappointment with your water filter that is not working. Let us help. Here is a link to the compatible refrigerator of the water filter, kindly go to page 88 for troubleshooting steps. User manual. https://downloadcenter.samsung.com/content/UM/202504/20250411114557838/T-TYPE_RF9000DC_DA68-04752V_EN_MES_CFR_250403.pdf Below is the link for guide on how to properly replace your water filter, kindly click the embedded words. Replacement filter doesn't fit in your refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01109722/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150835156) to help our team pull up your information when you message us. Thank you. -Ricardo

Hello there, Thank you for sharing your thoughts about your water filter with us. We want to speak to you directly and get more information for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146581814) to help our team pull up your information. Have a great day. ^Camille