Greetings! It's frustrating to experience a situation where a replacement is made, and the change has not been recognized by the Samsung refrigerator model you have. We are here to help. I have shared a Samsung link below that will help with your experience. Please visit the link and select the drop-down menu "resetting the water filter light". The water filter light indicator in Samsung refrigerator models will have to be manually reset. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147212068 to help our team pull up your information. Leo

We appreciate you sharing this experience with the water filter. Let's help you with this, Merluis. We recommend browsing this link to help determine which steps to take when water leaks occur. Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter For added reference, I have shared this link for instructions on properly replacing the water filter. This is also to prevent any water leaks and water damage. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146314792, to help our team pull up your information. Have a great day! ^Chrystel

Hi there, We prioritize meeting our customers' expectations by ensuring our products are delivered as advertised. We want to speak to you directly to provide support and see what options we can offer to make things right about the water filter you purchased. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146989308, to help our team pull up your information when you message us. Have a great day. -John

Hi there, We care about the betterment of your fridge. Let us help you out. Please refer to the link below to rectify the leaks in your fridge. For additional tips, click the hyperlinks and watch the embedded video (if available). Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150602136, to help our team locate your information when you message us. Have a great day. -John

That's good. If you do ever run into any problems. We will always be here to help. ^Pat

Greetings, We understand your disappointment with your water filter that is not working. Let us help. Here is a link to the compatible refrigerator of the water filter, kindly go to page 88 for troubleshooting steps. User manual. https://downloadcenter.samsung.com/content/UM/202504/20250411114557838/T-TYPE_RF9000DC_DA68-04752V_EN_MES_CFR_250403.pdf Below is the link for guide on how to properly replace your water filter, kindly click the embedded words. Replacement filter doesn't fit in your refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01109722/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150835156) to help our team pull up your information when you message us. Thank you. -Ricardo