Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter forMember photos
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Easy install!!
I installed this filter last week on a 4-door refrigerator and it installed very easily with no leaks at all. I turned off the water first and everything went very smoothly. Good product and our water tastes great.
Beware of water filter not fitting in refrigerator
Referenced my refrigerator RF23M8070SG and bought the Samsung brand HAF-QIN FILTER AS DIRECTED. Water filter doesn’t fit in properly and will not seat as it should. Waste of money.
Hi there, I understand where you're coming from. Let's help you with this. I have shared the link below for instructions on how to place the water filter on the refrigerator properly. Also, kindly watch the YouTube video for further reference. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us as soon as possible via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146826012, to help our team pull up your information. Have a great day! ^Chrystel
Ease of change
I always need to shut off my water when replacing the filter which is really easy to do but I have a difficult time resetting the refrigerator filter flashing light reminder
forced Enrollment
Seems impossible to order a filter without being enrolled in that silly monthly plan. I specifically deslected the box for the enrollment twice and each time got enrolled and charged for it.
Hi Vinsk, We appreciate you sharing your experience purchasing a water filter. We are here to help you. You may purchase a water filter from our authorized distributor for Samsung parts and accessories on an individual basis at the link below. https://samsungparts.com/products/haf-qin-exp Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147311111, which will help our team pull up your information. ^Rainly
Hate everything about Samsung
The website is stupid. It boasts in several spots that you can save money by purchasing a subscription for the water filter yet there is NOWHERE to actually subscribe. And the page says "it's easy and convenient to subscribe!"
Hi there, We understand how disappointing it is when your expectations are not met when processing your water filter subscription on our website. We want to speak with you directly to offer support and give you a walkthrough to process your subscription. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147496280, to help our team pull up your information when you message us. Have a great day. -John
Leaks water
Leaks water after 1 week, I tried taking the filter to see if it was my mistake when installing but after removing it and placing it back it still leaks.
Your convenience with the water filter matters to us. Let's get this sorted out, Nilss. We recommend browsing this link to help determine the leaks from the water filter. Kindly visit the embedded link for additional help. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147453860, to help our team pull up your information. Have a great day! ^Chrystel
Doesn’t work with RO water systems.
I have a reverse osmosis water system attached to my sink. This filter had to be removed in order for my water and ice to work in the fridge. Not enough pressure.
Hello Robino, We appreciate you sharing your experience with us, and we understand how important it is to have your refrigerator’s water and ice functions working properly with your existing reverse osmosis system. We’d like to take a closer look and assist you further. To help us provide the right guidance, please contact us and include your refrigerator model number so we can verify compatibility and possible solutions. You may reach us at the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150954126) to help our team pull up your information. Thank you. ^Camille
worked fine
was a lil nervous after seeing a lot of low star reviews and reports of problems. anyhow took the old one out and popped this one in. looked identical to me. working just fine. fyi purchased counter depth side by side in 2021.
Do not get moneys worth.
our water starts to taste unappealing when the filter needs to be changed. ive never had one last 6 months. this one lasted 38 days. definitely not worth the money.
Hello Jeanna, Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter Just to give you an insight about our product. WATER FILTERS Provides you with the following benefits High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment Removes up to 80% more contaminants than other leading compatible filters Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health For your concern here are some troubles shooting steps available about your water filter. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Incase you will be needing a new filter in the future you may purchase it using this link: https://www.samsungparts.com/Default.aspx For any other concern you may reach us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144495927 ^^RossHello Jeanna, Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter Just to give you an insight about our product. WATER FILTERS Provides you with the following benefits High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment Removes up to 80% more contaminants than other leading compatible filters Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health For your concern here are some troubles shooting steps available about your water filter. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Incase you will be needing a new filter in the future you may purchase it using this link: https://www.samsungparts.com/Default.aspx For any other concern you may reach us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144495927 ^^Ross
Bad Fit
I’ve replaced the filter twice. The first time it was hard to fit, and the second one just didn’t work. Something is not right with these filters. Replacing them shouldn’t be this hard.
Greetings, We appreciate you reaching out, LGCR305. Let's help you replace the water filter by following the link below. Below are links for instructions on how to properly replace the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ https://www.youtube.com/watch?v=ADl9sxfPADE If you have further questions or inquiries, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Chrystel