Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter forMember photos
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Faulty Filter
First few filters functioned fine. The last filter was faulty causing water to leak inside the fridge. Hoping to be offered a replacement at the very least
Hi SeanE, We can feel your disappointment with this water filter. We are here to help you. We would like to speak to you directly to gather additional information and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148991571), to help our team pull up your information. Have a great day! ^Rodel
Tricky installation but very good filter
It’s tricky to install. Official instructions are incorrect. Check YouTube for installation. If installed properly it works perfectly, very good filter.
Bad Fit
I’ve replaced the filter twice. The first time it was hard to fit, and the second one just didn’t work. Something is not right with these filters. Replacing them shouldn’t be this hard.
Greetings, We appreciate you reaching out, LGCR305. Let's help you replace the water filter by following the link below. Below are links for instructions on how to properly replace the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ https://www.youtube.com/watch?v=ADl9sxfPADE If you have further questions or inquiries, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Chrystel
Leaks water
Leaks water after 1 week, I tried taking the filter to see if it was my mistake when installing but after removing it and placing it back it still leaks.
Your convenience with the water filter matters to us. Let's get this sorted out, Nilss. We recommend browsing this link to help determine the leaks from the water filter. Kindly visit the embedded link for additional help. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147453860, to help our team pull up your information. Have a great day! ^Chrystel
Ease of change
I always need to shut off my water when replacing the filter which is really easy to do but I have a difficult time resetting the refrigerator filter flashing light reminder
Do not get moneys worth.
our water starts to taste unappealing when the filter needs to be changed. ive never had one last 6 months. this one lasted 38 days. definitely not worth the money.
Hello Jeanna, Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter Just to give you an insight about our product. WATER FILTERS Provides you with the following benefits High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment Removes up to 80% more contaminants than other leading compatible filters Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health For your concern here are some troubles shooting steps available about your water filter. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Incase you will be needing a new filter in the future you may purchase it using this link: https://www.samsungparts.com/Default.aspx For any other concern you may reach us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144495927 ^^RossHello Jeanna, Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter Just to give you an insight about our product. WATER FILTERS Provides you with the following benefits High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment Removes up to 80% more contaminants than other leading compatible filters Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health For your concern here are some troubles shooting steps available about your water filter. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Incase you will be needing a new filter in the future you may purchase it using this link: https://www.samsungparts.com/Default.aspx For any other concern you may reach us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144495927 ^^Ross
Doesn’t work with RO water systems.
I have a reverse osmosis water system attached to my sink. This filter had to be removed in order for my water and ice to work in the fridge. Not enough pressure.
Hello Robino, We appreciate you sharing your experience with us, and we understand how important it is to have your refrigerator’s water and ice functions working properly with your existing reverse osmosis system. We’d like to take a closer look and assist you further. To help us provide the right guidance, please contact us and include your refrigerator model number so we can verify compatibility and possible solutions. You may reach us at the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150954126) to help our team pull up your information. Thank you. ^Camille
good filter bad design
Taste of water and location of the filter are good. changing the filter is another matter, it's terrible. Leaks water Everywhere. very hard to turn and not clear instructions.
We want you to have a hassle-free experience with your fridge, Tarog6. Let's get this taken care of. Here are steps to take when replacing your fridge's filter and resources to follow if it leaks. Please click the links and hyperlinks and watch the embedded video for tips. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Water leaks in a Samsung refrigerator (Please choose where the leak is coming from): https://www.samsung.com/us/support/troubleshooting/TSG01001852/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147519847, to help our team pull up your information when you message us. Have a great day. -John
Samsung refrigerator and HAF-QIN reverse osmosis
So happy with my icebox side by side it’s so nice Shelves are awesome Easy to clean inside and out No fingerprints The ice and water taste so good I am so happy with RS27T5200/ S/N:OB2G4BBTAO6626N 10/2022
Filter light won't go off
I replaced my filter with a Samsung filter and there is no way the filter light is going off. I've tried everything. My refrigerator isn't even a year old!
Thank you Pamam for sharing your experience in replacing your Samsung water filter. We are glad that we could make this right by sharing the troubleshooting link for the filter light will not turn off. Reset the water filter light: https://www.samsung.com/us/support/answer/ANS00060149/ To better assist you with your water filter replacement, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (76696680) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-