Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter forMember photos
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Excellent water filter
I live in the Midwest. I tested our city water and it is not anything I would drink. I never let my kids drink. For years I bought bottled water. After buying a Samsung fridge with water dispenser, I tested the water after putting in the filter. That is the best water filter Ever. Water tested, amazingly clean. Not afraid to drink the water from our Samsung fridge. Don’t believe me test the water yourself.
Easy to install!
very easy to install. i had to use pliers to remove the existing water filter but it was not that bad. i was really worried from the other reviews about the water filter not fitting but i did not have any issues installing the new one. i believe the year model of my refrigerator is 2020.
That is great news! I'm happy you didn't run into problems installing the water filter. ^Pat
Original Filter Leaking After Reinstalling
I didn’t read the reviews before removing my original filter to make sure I ordered the correct replacement. When I tried to reinsert like instructions for inserting a new one until my new cartridge came, it hissed and leaked all in my drawers. I am terrified to leave it without my frig flooding! I just left it out and hope I can make ice since I had to reset my ice maker! I have no confidence that a new filter will work bc I should be able to stick my original one in as a placeholder. I have been referring everyone to your product but can’t in good conscience anymore bc if this major defect! Help! What are my options!? Very disappointed.
Hi There, Let's check all possible solutions to replace your water filter easily. Your water filter can be changed quickly and should only take a few minutes. Please follow these steps. 1. First, turn off the water supply and then locate the filter. Please consult your user manual if you need help finding where it is. 2. Open the water filter cover and rotate the old filter counterclockwise to unlock it. 3. Then, pull it straight out to remove it from the filter housing. 4. To insert the new filter, first, remove the protection cap from the top of the filter. Then, push it straight into the filter housing and turn it clockwise. 5. Make sure the lock symbol matches up with the indicator line. Please click the link for reference. See HAF-CIN and HAF-QIN filter types to read the information and watch the full video for tips.: https://www.samsung.com/us/support/answer/ANS00060149/ Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145785876, to help our team pull up your information when you message us. Have a great day. -John
Hold Unlock Button FIRST to reset filter light.
When resetting the filter light, you must hold the unlock button FIRST for 3 seconds. The Samsung manual doesn't explain that. I found a YouTube and he explained it which made it simple. One little detail and much wasted time and aggravation could have been avoided. After you unlock, hold the reset filter button for 3 seconds. It will reset. Then hit the lock button again for 3 seconds to relock.
Hi , Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. ^Charles
Hard time replacing filter
ive changed the filter and water leaked everywhere. i had to keep removing it and installing it for it to work. i finally got it to fit but now my fridge hasn’t updated that the filter is replaced. it is still asking me to replace so now im unsure if its installed propery.
Hello Cheely, Thank you for reaching out and sharing your experience regarding the water filter in your Samsung refrigerator. I understand you had difficulties replacing the water filter. We are glad to know that you finally got it to fit however your fridge is still telling you to replace it. We appreciate your patience in dealing with the situation and we do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator. Another link you can check is this one https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator. You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ if there's a water leak in your refrigerator. Just click on "Leaks from the refrigerator's water filter". I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144357664. -Noraina
Does not Fit
I’ve tried two new filters and like many others have said it does not fit properly. The new filters do not fully lock like the original filter and will leak if you leave it in. **I have watched the YouTube videos and gone through the Samsung support pages so please do not respond with those weak answers**
Hi Kris S, We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146725625) to help our team pull up your information. Have a great day, -Ernest-
Does not last or bought a defective pack
this product did not serve our expectations. i understand we drink water daily but the original filter that came along with the fridge when purchased alone lasted 6 months. this pack we purchased from here we completely went through a 3 pack in less than 6 months.
Hi Shawn, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Proper guide in replacing the water filter: Reset the water filter light. https://www.samsung.com/us/support/answer/ANS00060149/ You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144532038 Thank you for choosing Samsung. Have a great day. -Trisha-
Works as advertised, just take your time.
Bought a 3 pack and installed it 1 week ago. I`ve read lots of the reviews here and was curious why the ratings were not higher. The main issue most reviews had were about hissing noise and leaking. One reviewer though gave me hope as to how to properly install the filter without any issues. I purchased and installed and WHAMMO, LEAKS!!!! However just to be clear , i was in a rush , forgot what the one reviewer said and did a lazy ,rushed job. Heres the take away. Turn off the water to the refrigerator before installing the new filter. If you install the filter without doing so, then most likely your guaranteed to flood the kitchen in 15-30 minutes . The filter will not make a secure seal if you try installing with the water pressure still up. If you first shut off water and the then release any execess water from the fridge, it should be smooth sailing . Great product but alot of unfair reveiws. Maybe a better user guide would have helped . God bless and i hope this helps others.
Filter issues
my fridge model, rs22t5201sr/aa, needs a "for use in system da97-08006c-a" (that "a" at the end is very important!). when changing the filter last night i noticed that the box stated the correct "for use in system" product #, but the actual filter did not have the a at the end of the #. it appears that it makes a 100% difference as to whether or not you'll have a huge puddle of water on your floor after a filter replacement. more like a warehouse packaging issue- since the product in the box was not what was listed on the factory packaging.
Hi Dawn, Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue. For the immediate resolution of your concern, you may reach us via the following details. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for choosing Samsung. Reference number:1144400519 ^Ross
Works! No leaks here
I held off on buying these for a year or two because of the reviews. Haha. May have been a first timers luck, but I had no issue installing it in my 4 door, 28cu, smart hub fridge. No leaks or anything unusual rather than water sputtering out of water dispenser for a few seconds as it adjusted to the new filter. I didn't turn off my water (tough to get to without scratching my tile floors), but just gently turned the water filter into place until it caught and went in. Had to do an extra rotation at first since it didn't seem aligned, but eventually went in, no problem. Best of luck! Hopefully my luck continues... haha