i purchased the exact genuine samsung water filter, haf-qin/exp, for my 3-month old refrigerator. new filter does not fit. with calipers, i measured the dimensions of the plastic catch (showing mechanical conflict) and catch is thicker on the new filter (batch code a8441) than the original filter (batch code b0431). very disappointing quality issue for an expensive new refrigerator. from other comments, i see this is a known issue to samsung. the link i see on some comments, which is supposed to help you install new filter does not work either. why hasn't this issue been resolved by recalling defective filters?

I read the reviews. I knew what I was getting myself into. And still I thought: “surely, I can install this filter without it leaking!” Oh how wrong I was. I am astounded by how easy it is for the filter to be installed with significant leaking, and how little difference there is between “correctly” installing and “incorrectly” installing. I am fortunate that enough people have posted about the leaking problem that I at least knew to look for it. So after my first attempt yielded heavy flow into my cheese drawer (which I pompously neglected to empty a priori), I quickly stopped and removed the filter. (And thankfully Samsung designed this so there is no flow when the filter is removed). Second attempt: massive leak. I finally stopped to re-review the other reviews here and attempted a third time. Leak. So I watched some YouTube videos. Well apparently fourth time is the try because - voila! - magically, no leak! I could not tell you what I did differently from the other three times. The only tiny nuanced difference – maybe – is that I pointed the filter arrow as little as possible below 9:00 (just past 90 degrees from locked position) to allow the filter to push into the slot, then pushed in gently while turning clockwise to 12:00 locked position. i.e., don’t orient the filter arrow towards the unlock symbol at bottom left of the filter slot. 2 stars because it does seem to work if you can get it installed correctly (and it does appear to be possible). Good luck.

I am frustrated that I am inudated every day with requests for me to change my water filter cartridge and there is no water filter in my fridge I hope that someone from the company will read this and take me off the list off automatic notifications fridge is great by the way

I changed the filter and the leaked all over the kitchen floor for couple of hours before i found out. It flooded the kitcen floor. i am afrad to insert back the filter so i shut the fridge water off. now my expensive fancy fridge doesnot have water or ice

I bought the genuine replacement filter for my Samsung Bespoke 4 door flex fridge when the bought the appliance 6 months ago. As soon as the fridge told me to replace the filter, I did so. What a mess! It leaked everywhere. Then I looked here and saw that this is an ongoing issue. Has Samsung fixed this since I bought the filter? Not only did I purchase the Bespoke fridge, I also purchased the matching range and microwave at the same time. Is this really how you treat customers? What is the fix for these defective filters?

Your water filter is worthless. I have purchased these filters multiple times and require my water to be clean, especially clean due to being a heart transplant recipient. Dirty water could cause all sorts of medical problems, which is why I don’t drink from, and rarely even run water through your filters, because I don’t want to get sick, and I don’t want to throw any more money away for something that should work but does not. I have contacted Samsung about this problem in the past and they gave me a ridiculous excuse about the filters, not being made by Samsung, therefore Samsung are not responsible for them, yet they require them in their products. I know that your filters don’t work, and that I don’t have clean filtered water, because I have a meter which test the water quality, and it shows hard water coming from the refrigerator and hard water coming from my faucet, and the measurements are identical, which is exactly why I have a company deliver water to my house instead. Unfortunately, when I purchased this house, it had one appliance that was made by Samsung and it was my stove which led me to purchase other Samsung appliances so that my products would match, but that was the biggest mistake I could’ve made. I have had more problems with my Samsung products than I ever did with my products from LG and I will never purchase another Samsung product in the future, and if I’m in the position to recommend a product to someone else, it will not be made by Samsung.

I have never had a filter so hard to install. My filter has leaked since the day we bought the refrigerator. I decided to check to see if the filter was installed correctly. It took over 30 minutes to get it back in and it is still leaking. It makes me want to get rid of my refrigerator which is less than 5 months old. No more Samsung refrigerators for me.

we purchased a complete kitchen of bespoke products. they look great BUT i would like them to come with manuals you don't have to search for online AND i wish i were strong enough to change the water filter in my refrigerator! sheesh people, even my ex-marine, strong friend, could barely get it in his own refrigerator! it says you don't need to turn the water off to change the filter but the pressure behind is too great for me.

i put the filter in and that fit fine. i went to reset the filter light - hold reset button 3 sec. nothing, it will not reset. text support said: ?unplug it (or turn off power at the circuit breaker), wait some time for the electrical charge to clear out of it (usually 1 to 5 minutes at most), and then power it up again." that does not seem right. i have to pull the refrigerator out and unplug.? really after chatting the rep said to hit the lock button for 3 seconds. ok i tried hitting the lock button and then hitting reset. guess what that worked. remember to hit lock again. the owner manual should have stated this and not waste my time researching the issue and going through the chat. at least that worked.

i have the 4-door flexzone fridge, rf24r7201sr, manf oct '20, came with haf-qin-exp filter (says replacement filter is da97-17376b, for use in system da97-08006c). replacement filter matched but said for use in system da97-08006c-a. oddly, the orange store sells this same filter but has haf-qins-exp on the package (but filter itself says haf-qin-exp). samsung support couldn't explain the differences so -1 star. i turned off the main water supply and let out some water from the fridge to relieve the pressure, removed the old filter, following suggestions here: https://www.samsung.com/us/support/troubleshooting/tsg01109722/ installed new filter turning a few times before it seated but seemed to fit ok. ran about 5 gals through after, everything seems good, no leaks or issues.