Thank you for taking time to leave a review. We&#39;re sorry to hear about the issue you&#39;ve faced trying to obtain replacement parts. The correct contact information to obtain replacement parts by phone or email is: 1-833-454-0864 or support&#64;proseriesbbq.com. Please have your proof of purchase handy to provide the customer care agent. <br /><br />The manufacturer&#39;s warranty period for the Member&#39;s Mark Pro-Series 4 Burner Gas Grill is as follows:<br />Aluminum castings (Firebox): 10 years<br />Porcelain-coated cast-iron grates: 5 years<br />All other components: 2 years<br /><br />For more information regarding the manufacturer warranty and what is included/excluded please reach out to customer care by phone or email via the contact information above. Hope this helps!

Thank you for taking time to leave a review. We&#39;re sorry to hear you&#39;re not completely satisfied with your Member&#39;s Mark Pro-Series 4 Burner Gas Grill! You did not indicate exactly what issue(s) you&#39;re facing. However, please don&#39;t hesitate to reach out to Customer Support via email at: support&#64;proseriesbbq.com or give our BBQ support team a call at 1-833-454-0864 . We would be happy to address any issues you&#39;re facing.<br /><br />For additional troubleshooting, how-to and recipe videos, please visit our YouTube channel:<br />https://www.youtube.com/&#64;MembersMarkGrills<br /><br />We&#39;re here to help any way we can!

Thank you for taking time to leave a review. We&#39;re sorry to hear about the difficulty you&#39;re facing. Please consider subscribing to our YouTube Channel where you can find step-by-step instructions, troubleshooting steps, recipes and more! <br />https://www.youtube.com/&#64;MembersMarkGrills/videos<br /><br />For additional questions or assistance, don&#39;t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!

Thank you for taking time to leave a review. We&#39;re sorry to hear about your lighting issue. Please note the following: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH. If you&#39;re having lighting issues, try holding the knobs longer before releasing. <br /><br />For your convenience, I&#39;ve included a step-by-step instructional video for how to light the Member&#39;s Mark Pro-Series 4 Burner Gas Grill: https://www.youtube.com/watch?v&#61;BYtN_F4aZq4<br /><br />If you&#39;re performing the correct lighting procedure and still experiencing lighting issues, a minor adjustment to thermocouple will resolve. Please reach out to customer service for information/directions for correction by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. <br /><br />We have a video chat option to help walk you through troubleshooting steps via one-on-one video assistance, should you require additional clarification. Hope this helps!