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Customer reviews for Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control for
Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control
3.9 out of 5 stars
stars
282 ratings185 reviews
  1. 5 stars55% (156)
  2. 4 stars18% (52)
  3. 3 stars7% (20)
  4. 2 stars2% (5)
  5. 1 star17% (49)

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Showing 71-80 of 185 reviews
May 10, 2024
Cindy
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Bad purchase Here we are 5/10/2024 and NO SOLUTION

Bad purchase Our sensors don’t work. We purchased on 3/30, delivery was 4/10. We are still trying to get this purchase fixed.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear about the difficulty you&#39;re facing. Please consider subscribing to our YouTube Channel where you can find step-by-step instructions, troubleshooting steps, recipes and more! <br />https://www.youtube.com/&#64;MembersMarkGrills/videos<br /><br />For additional questions or assistance, don&#39;t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!

Jul 2, 2024
Mare
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice Grill

Very nice grill, was a little tough to put together, but the 2 times we have used it, it was easy and great to use

Helpful?2CXF7G5AXJNO15614115225
Jun 18, 2025
Noname
5 out of 5 stars
5 out of 5 stars review

Don't work

So, no matter i do- 2 middle burners wont work. No gas coming out. Dont underatand. Need help.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear about your lighting issue. Please note the following: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH. If you&#39;re having lighting issues, try holding the knobs longer before releasing. <br /><br />For your convenience, I&#39;ve included a step-by-step instructional video for how to light the Member&#39;s Mark Pro-Series 4 Burner Gas Grill: https://www.youtube.com/watch?v&#61;BYtN_F4aZq4<br /><br />If you&#39;re performing the correct lighting procedure and still experiencing lighting issues, a minor adjustment to thermocouple will resolve. Please reach out to customer service for information/directions for correction by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. <br /><br />We have a video chat option to help walk you through troubleshooting steps via one-on-one video assistance, should you require additional clarification. Hope this helps!

Jul 5, 2026
Emilio
1 out of 5 stars
1 out of 5 stars review

I have owned the unit for 1 year It is rusting, I have never had do much difficulty lighting g a gas grill. I wish I had never bought it

Helpful?2CXF7G5AXJNO15614115225
Jun 25, 2025
Sgt
5 out of 5 stars
5 out of 5 stars review

Members Mark Pro series 4 burner grill

The QR code was very helpful on assembling the grill. Only one thought if the parts were marked would make it much easier to identify. I like the extra hardware.

Review from BILT
Helpful?2CXF7G5AXJNO15614115225
Jul 30, 2025
Gordon
4 out of 5 stars
4 out of 5 stars review

Can't wait to use it

I bought it BECAUSE of the thermostatic control. Having a second oven will allow me much more freedom for menu planning. Also, not having to heat up my regular oven on those hot evenings will be great!

Helpful?2CXF7G5AXJNO15614115225
Sep 28, 2025
Abacab23
4 out of 5 stars
4 out of 5 stars review

App to the rescue

I was struggling with the pamphlet instructions until I noticed this app. The step by step instructions were a big help especially with the wiring process and I finished the assembly with full confidence of a proper assembly

Review from BILT
Helpful?2CXF7G5AXJNO15614115225
Sep 3, 2025
Tre
5 out of 5 stars
5 out of 5 stars review

Assembly Video

This assembly video was quite helpful as the parts were not numbered or lettered. In addition, the numbers/letters on the packaging boxes differed from those listed in the paper manual.

Review from BILT
Helpful?2CXF7G5AXJNO15614115225
May 25, 2025
MountainWind
2 out of 5 stars
2 out of 5 stars review

A disappointment

My wife bought this at Sam's two years ago. As other reviews have indicated, it is more tediously annoying to assemble than the 3 Webers that we previously owned. I'm mechanically inclined, and my overall impression of this unit is that it's more cheaply designed and constructed than it should be for the price. For example, in addition to the tedium of putting the grill together, it includes a lot of loose parts that use gravity to stay in place. That's fine if the grill lives in one place. However, if one has to move it some distance -- as one might, depending upon where one is going to use it -- a surprising number of loose parts have to be removed. Another annoyance is the grill's tiny wheels. These are totally inadequate for rolling on anything but smooth concrete. As we found out trying to roll the grill across an expanse of lawn. The grill's wheels insert into thin steel 'box' mounts on the bottom grill frame. The box mounts have two short strings of dot-like welds along two sides of each box. One of the strings of dot welds, on one wheel mount, completely detached, while rolling the grill across grass. The mount's detachment left its caster wheel unbraced. Therefore, the top of the mount bent away from the grill frame. Not only did the grill stop rolling after that happened, it no longer sat securely on a flat surface, without tipping to one side. Furthermore, the way that these wheel mounts are designed prevented us from hammering the bent portion back into place. The edge of the grill frame gets in the way. And there is no way to bend the mount flat again, without first breaking the other string of dot welds loose. So in sum, the grill has poorly welded wheel mounts and a design that makes fixing them, when they break, more difficult than an intelligent engineer would have planned for. So tell me, why would one use such weak welds on the part of the grill that is most subjected to varying vectors of stress? A mildly similar 'what were they thinking' critique applies to the grill's side tables, one of which contains an additional burner. These tables are not easily removable, once assembled. That's a pity. The grill would take a lot less room in winter storage, or in use on smaller patios and decks, if at least one of the side tables was conveniently easy to remove and reattach, depending upon temporary circumstances. In conclusion, the broken wheel mount episode sums my assessment of this grill. It is questionably designed, cheaply constructed and looks better than it really is. This grill compares unfavorably to its major competitor in virtually all respects. A little more thought in the Members Mark design and construction would have overcome this negative comparison. By way of illustration, one of our Webers occasionally used to go airborne in Front Range Colorado's chinook winds. Despite landing on its 'head' or 'face' in during these episodes, it never suffered significant damage. Nor did its wheels or their mounts break, while rolling it around rather frequently.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear that one of your casters broke. For replacement parts please reach out to customer care by phone or email at: 1-833-454-0864 <br />or support&#64;proseriesbbq.com. <br /><br />Your feedback is important to us. Your feedback regarding the need for an easily removable side table and larger wheels has been noted. <br /><br />As for your comment about loose parts, only the grates, heat tents, and baffle plates are designed to sit in place without fasteners. If other parts seem unsecured, some assembly steps may have been missed—feel free to reach out for support.<br /><br />We&#39;re sorry to hear that the assembly did not go as smoothly as you&#39;d hoped. Please Note: Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly For more information or assistance, please reach out to Member&#39;s Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Hope this helps!

Dec 9, 2025
Isabel
1 out of 5 stars
1 out of 5 stars review

Defective. Be Careful. Spills gas.

I got this grill as a gift for Christmas last year, and in less than 8 months, it has been leaking gas and going through an entire propane tank. I have reached out to Sam's Club for help since it is less than a year old, but they won't replace a dangerous, defective product because they want the original gifter to reach out to them with the order number (they dont have it) So not only is this product very expensive, but it apparently has no warranty if you get it as a gift. Just wanted to warn others. I should have gotten the 100 dollar grill at Home Depot.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear about your fuel leak. Most fuel leaks can be corrected by following the procedures outlined in the leak test procedure. For your convenience, I&#39;ve included a link to a step-by-step instructional video for how to perform a leak test: https://www.youtube.com/watch?v&#61;KvoyAb0BqNk<br /><br />Replacement parts are always available for purchase by phone or email at: <br />Phone: 1-833-454-0864 <br />Email: support&#64;proseriesbbq.com<br /><br />In order to receive parts under warranty, the warranty registration must be completed with proof of purchase if the serial number indicates the unit was manufactured more than 12 months ago. We&#39;re sorry for any inconvenience this may have caused. <br /><br />If you would prefer not to go through warranty and would rather return the unit for a return/reimbursement, please reach out to your local Sam&#39;s Club to begin the return process. Hope this helps!