Middle burners don't work as you can see in many reviews, when I called them they said this is how it works and asked to hold the ignition on until it lights up. But it will not light up. I can't hold as long as I cook. After all the installation and effort the only thing you can do is return it back. Overall it's a defective product. Not sure why they are not working on fixing this.

I saw the many reviews stating that this grill has issues with the two inside burners not staying lit. This was concerning, but it seemed like such a great grill for the price so I decided to roll the dice and purchase one. Turns out, mine also did not keep middle burners lit. And no, it was NOT user error. But the good news is, for those who are affected, you do not need to return it as the fix is relatively simple (also see attached images): (1) remove the cooking grates and heat tents (2) remove the carryover assemblies secured by four hitch pins (3) Burners 2 and 3 are secured by hitch pins; remove pins and turn the burners over to reveal thermocouples (4) Thermocouple position can be adjusted by moving the two nuts along the body threading. Adjust thermocouple so that the tip of the thermocouple is lined up with the porthole. It may be necessary to insert washers to for additional spacing. (5) Reassemble the grill in reverse order. After going through this process, the BBQ grill works as intended! Sam's Club appears to be aware of this prevalent issue, as they have a set of pdf documentation prepared. If you need more detailed instructions on how to complete this procedure, call Sam's Club's customer service line and they can email it to you, as well as mail out a set of washers. Sam's Club really should be checking this in their manufacturing facility before shipping out. That would save a lot of headaches for everyone. In any case, if you were interested in this grill, buy it without hesitation as there is most likely nothing wrong, and the thermocouples for the middle burners just need to be calibrated. It is a solid grill and an amazing value. It looks amazing, and I especially love the see-through window. I do wish the side tables folded down like in many competing grills, but I can live with that. Some other things to mention: (1) yes, the grill is heavy, and be prepared upon delivery (2) assembly is required, budget at least 3 hours, and use the free BILT 3D instructions

Came with a broken burner. We tried to resolve it with Sams club, and for the first time ever, had the worst customer service. I’ve reached out several times, with unrealistic response for the agent, or just been completely ignored. I have copies of the entire interaction with Sam’s. So disappointing. If it’s broken, you’re out of luck.

Bought it July 2, 2024. Very sturdy grill, middle burners work after pushing nobs few seconds. For oven type just the side burners work and cannot keep up if you set it to 400F or above. Today January 3 was grilling and middle knob bbq/oven melted, and a plastic fume showed up. I looked behind and there was fire/flame in one of the hose joints. I thought joint got lose, tried to tighten it, turn on again and gas odor would be present, did not ignite as the leak would not stop. This grill lasted 6 months. I called members mark 1/04/24 and said I need to bring it to the store where I bought it, not sure why not just replace it and ship another one, as I was happy with bbq and it was working fine before I planned to replace it, I mentioned to member mark cust serv that the price is higher now why should I pay $100 higher? the lady mentioned once I order it and bbq shipped I can call back to adjust the price as I bought it on July 2 2024. I had to borrow a pick up to bring to store, at the store they said they do not have in stock and if I want another one need to order online, but price is $100 higher, I received a gift card refund, I received the new bbq yesterday, today I call members mark 888-301-0332 and another rep mentions He cannot provide any price adjustment as I received the same amount refund back in July 2024. I explained I was happy with the bbq but the previous was dangerously faulty, did not want to provide price adjustment, he had no record of the previous conversation, I mentioned to him he can check on the notes as the previous rep mentioned she took not for this. Now I spend half of a day to drop off the faulty bbq, $100 higher price and need to spend another half day to assembly the new one. Bad experience, did not expect this from members mark.

We received our grill a couple weeks ago. This grill has some very good features! 1st The assembly wasn't too terrible. The instructions were very straight forward and easy to follow. It took about two and a half to three hours to put together. 2nd It is very sturdy/well made. 3rd and 4th-----being able to see the food as it's cooking is wonderfull!!! And the temperature control option is a definite game changer!!!! The only thing negative is the wingnut securing the gas bottle is completely under the grill unit and there's only 3" to the ground. You must get onto the ground to reach it and that's an inconvenience for sure even more so if you have guests. The side burner on ours goes from low to high with hardly in between which is hopefully just a fluke on our grill. All in all it's still a very nice grill and we would definitely recommend purchasing it. We've enjoyed using it and plan to use it a lot more this spring and summer although we grill/smoke year round.

requires more assembly time than most other brands. Seemed sturdy but weren’t able to get middle two burners to light at all. Did all the troubleshooting with the tech and the first burner quit working while we were on call. The tech suggested we return the grill to the store.

So far so good. You definitely need a helper to place the grill body on the stand. Have patience putting the doors on. Walk away and try again when you cool down!!🤣 Use a soft drop cloth to keep scratches minimal. OR…Buy one already assembled!!😇

It does not fully heat up due to the 3/4" gap between the back of the grill box and the lid and the gaps between the sides of the lid and the sides of the box. After three hours of assembly, turned it on and 40 minutes later, it was only at 550 with the lid closed. You cannot cook a steak properly like that! So disappointed. Trying to figure out how to return this thing.

If it worked it would be awesome

Bad purchase Our sensors don’t work. We purchased on 3/30, delivery was 4/10. We are still trying to get this purchase fixed.