Thank you for taking time to leave a review. We're sorry to hear about your heating issue! You may have activated the flow limiting device in your regulator. I've included a link below to our YouTube channel playlist, where you can find step-by-step videos for how to reset the flow limiting device in your regulator, the correct lighting sequence, and more! https://www.youtube.com/playlist?list=PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z We're here to help anyway we can. If you're still experiencing heating issues after a leak test, and regulator reset, a minor adjustment to thermocouple will resolve. Please reach out to customer service by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We'd be happy to address any issues you might be having.

Thank you for taking time to leave a review. Burner #2 and Burner #3 have a special lighting procedure as outlined in our guide and in the user manual. We're sorry to hear you're not 100% satisfied. We can help you with these issues, please don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. For your convenience, I've included a link below to an instructional video with some tips and tricks for best use. For additional support please contact us at via the info above.

Thank you for taking time to leave a review. We're sorry to hear about your heating issue! You may have activated the flow limiting device in your regulator. I've included a link below to our YouTube channel playlist, where you can find step-by-step videos for how to reset the flow limiting device in your regulator, the correct lighting sequence, and more! https://www.youtube.com/playlist?list=PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z We're here to help anyway we can. If you're still experiencing heating issues after a leak test, and regulator reset, a minor adjustment to thermocouple will resolve. Please reach out to customer service by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We'd be happy to address any issues you might be having.

Thank you for taking time to leave a review. We're sorry to hear that you're having some difficulty with your Member's Mark Pro Series 4 Burner Gas Grill with Thermostatic Controls! We recommend reading the user manual to get familiar with all the features before use. The manual includes directions, troubleshooting, cooking tips, and more! Please Note: To light middle 2 burners, you must push in and turn the control knobs to “HI” and hold for 5 seconds to allow the thermocouple time to heat up. ATTENTION: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH. If you are experiencing any of the following performance issues, you may have activated the flow limiting feature in your regulator: • Burners not getting hot enough. • Low or incomplete burner flames. • Low gas pressure. For your convenience, I've included a link to our YouTube page below, where you can find step-by-step instructional videos for proper lighting procedure, resetting the flow limiting device in your regulator, as well as how to switch between BBQ mode and OVEN mode, recipes and more! https://www.youtube.com/@MembersMarkGrills/videos There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find this helpful during assembly. Additionally there are assembly options offered through Sam's Club for grills and smokers. For your convenience, I've included a link below to the assembly details on the Sam's Club website: https://www.samsclub.com/p/angi-gas-grill-or-smoker-assembly/PL984181799?xid=plp_product_1 Should you have any questions, or require assistance, don't hesitate to reach out us at the number on the front of your manual, or by calling the Member's Mark Help Center toll free at: (888) 301-0332 Hope this helps!