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Customer reviews for Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control for
Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control
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3.9 out of 5 stars
stars
282 ratings185 reviews
  1. 5 stars55% (156)
  2. 4 stars18% (52)
  3. 3 stars7% (20)
  4. 2 stars2% (5)
  5. 1 star17% (49)

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Showing 51-60 of 185 reviews
Apr 9, 2024
Reviewer name: Brian
5 out of 5 stars
5 out of 5 stars review

Highly recommend

I bought this about a month ago. Assembly was time consuming but very easy. The grill cooks great, very little flare up and I just cooked a rack of ribs in the oven mode and they turned out great. Very high quality grill and compared to a Weber, much less expensive. Highly recommend.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review with your recommendation. Thank you for choosing Member's Mark, happy grilling!

Jul 18, 2024
Reviewer name: JP
2 out of 5 stars
2 out of 5 stars review

I really want to like it but I don't.

I give up. I really, really want to like this grill. It seems well made. First, it was a beast to assemble by myself. Heck, it wasn't easy to move from the driveway to the side patio. The delivery guy wouldn't help. I did get a neighbor to assist in lifting the grill top on the base. The problem is I cannot get the temperature high enough to cook with the lid open. Yes, I make sure that the two middle burners are lit and the top knob is set to BBQ. Initially customer service sent me a new regulator but that made no difference. If I set all 4 burners on high and leave the lid shut, after 20 minutes it reaches 300 degrees and 30 minutes the temps will reach 400 degrees. That is the max. Once I start opening the lid the temps drop dramatically. Often I just give in and use the cast iron skillet on the side burner to finish whatever I am cooking.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for your review. We apologize for the low heat issue you're experiencing. It seems the problem might be due to the regulator's flow limiting device being activated. Please refer to your user manual (page 8) for instructions on how to perform a regulator reset. If the issue persists, conduct a leak test (page 9). To prevent this in the future, ensure you follow correct lighting and shutdown procedures. Most importantly, open your LP cylinder shut off valve SLOWLY before starting your BBQ. If you turn the LP cylinder valve too quickly, the flow limiting feature in the regulator can sometimes think there is a leak in the fuel line and restrict the amount of fuel to the burner as a safety precaution. Check out our YouTube playlist for videos on resetting the regulator, proper grill lighting techniques, and more: https://www.youtube.com/playlist?list=PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z If you have any questions or need further assistance, feel free to contact us at 1-833-454-0864 or support@proseriesbbq.com. We're here to help!

Jul 6, 2024
Reviewer name: glnoe
1 out of 5 stars
1 out of 5 stars review

Trust the reviews. Center burners didn't work.

Ordered this grill online back in June for a Father's Day gift. I do not recommend, you'll end up returning it due to inoperable center burners. Just like other's have reviewed, the 2 center burners will not stay light. We partially took it apart to make sure nothing was blocking the burners and nothing was. Put it back together and still couldn't get the burners to stay lit despite fully reading through the instructions on how to properly light the grill.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about your lighting issue. Please note: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH. If you're having lighting issues, try holding the knobs longer before releasing. For your convenience, I've included a step-by-step instructional video for how to light the Member's Mark Pro-Series 4 Burner Gas Grill: https://www.youtube.com/watch?v=B_jdeoGAP1s For assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com our agents are standing by ready to assist with any troubleshooting or replacement parts.

Jul 6, 2024
Reviewer name: Gigi
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Center (2) burners don’t work

I purchased this grill twice and it has the same issue with that center burners.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Please note the lighting procedure for the middle 2 burners: To light burners #2 and #3, you must push in and turn the control knobs to “HI” and hold for 10-15 seconds to allow the thermocouple time to heat up. ATTENTION: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH. For your convenience, I've included a step-by-step instructional video for how to light the Member's Mark Pro-Series 4 Burner Gas Grill: https://www.youtube.com/watch?v=B_jdeoGAP1s For assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com.

Jul 28, 2024
Reviewer name: Hard to clean
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not good

Not good we are having hard time to turn it on

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about your lighting issue. It is recommended to read your user manual in its entirety before use. For your convenience, I've included a link to a playlist on our YouTube channel, where you can find step-by-step instructions, troubleshooting steps, and more. https://www.youtube.com/playlist?list=PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z Should you have any questions or require assistance, don't hesitate to reach out to customer are by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Jul 5, 2026
Reviewer name: Emilio
1 out of 5 stars
1 out of 5 stars review

I have owned the unit for 1 year It is rusting, I have never had do much difficulty lighting g a gas grill. I wish I had never bought it

Helpful?6ULYGL8FCYYS15614115225
Aug 30, 2024
Reviewer name: MAK
1 out of 5 stars
1 out of 5 stars review

Both middle burners are not coming on

Finished it last night and got chicken all marinated to BBQ today but the two middle burners are not coming on.

Review from BILT
Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Please note the lighting procedure for the middle 2 burners: To light burners #2 and #3, you must push in and turn the control knobs to “HI” and hold for 10-15 seconds to allow the thermocouple time to heat up. ATTENTION: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH. For your convenience, I've included a link to a playlist on our YouTube channel, where you can find step-by-step instructions, troubleshooting steps, and more. https://www.youtube.com/playlist?list=PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z For questions or assistance, please reach out to customer service by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Mar 11, 2024
Reviewer name: Scott
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love this grill

Works great, cooks quickly without flame ups. It took reading the manual to be able to light the middle burners

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Please consider subscribing to our YouTube Channel where you can find step-by-step instructional videos, troubleshooting, recipes and more! https://www.youtube.com/@MembersMarkGrills/videos Thank you for choosing Member's Mark!

Jul 8, 2024
Reviewer name: genosox
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Quality Grill

We absolutely love this grill. It was very affordable and a good size. If you follow directions, all of the burners are not hard to light.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Jul 17, 2024
Reviewer name: Mountain person
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Surprised at assembly

Well made metal is thick. The problem was the need to assemble. Takes longer than expected would purchased if I knew it required assembly. It is well made.

Helpful?6ULYGL8FCYYS15614115225