Customer reviews for Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control forMember photos
+36 images
Complete garbage
Wont heat above 320. Openings on the side bent air. I've had kebabs cooking for 20 minutes and they're still not done. Parts keep falling down off the burners. Just trash.
Thank you for taking time to leave a review. We're sorry to hear about your heating issue! You may have activated the flow limiting device in your regulator. I've included a link below to our YouTube channel playlist, where you can find step-by-step videos for how to reset the flow limiting device in your regulator, the correct lighting sequence, and more! https://www.youtube.com/playlist?list=PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z<br /><br />We're here to help anyway we can. If you're still experiencing heating issues after a leak test, and regulator reset, a minor adjustment to thermocouple will resolve. Please reach out to customer service by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We'd be happy to address any issues you might be having.
Heating is really problematic
The heating of the grill is really problematic. No heat. The thermostat goes to 400 max. I dont recommend this product. I had a Members Mark grill for years but this one really does not come close to that older one I had.
Thank you for taking time to leave a review. We're sorry to hear about your heating issue! You may have activated the flow limiting device in your regulator. I've included a link below to our YouTube channel playlist, where you can find step-by-step videos for how to reset the flow limiting device in your regulator, the correct lighting sequence, and more! https://www.youtube.com/playlist?list=PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z<br /><br />We're here to help anyway we can. If you're still experiencing heating issues after a leak test, and regulator reset, a minor adjustment to thermocouple will resolve. Please reach out to customer service by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We'd be happy to address any issues you might be having.
Dangerous grill
This grill is a fire hazard. After set up I light it up ready to grill for the family. Grill fired up but the flames were very weak. I figured maybe I didn't open the tank all the way. Opened the doors to the tank and found it fully engulfed in flames. Upon closer review over the next 30 minutes I found the regulator was leaking, no matter how many times I reinstalled it it would leave, however if I put pressure on the back of it side to side it would stop. Several reviews mentioned this as an issue. When I reached out to customer service, they denied any knowledge of issues even though it is mentioned in numerous reviews. They sent me a new regulator, this one also leaks. Causing random fires under the grill. NOT SAFE! DO NOT BUY!!!! If I could give it negative stars I would. This is not safe to have at your home. I wanted you!
Thank you for taking time to leave a review. We're sorry to hear about the issue you faced with a leaking regulator. For your convenience I've included a link to a step-by-step instructional video for how to perform a leak test and correct any leaks before starting your grill. <br />https://www.youtube.com/watch?v=KvoyAb0BqNk<br /><br />Please Note: A Leak Test Should be Performed:<br />• After assembling your grill and before lighting for the first time, even if purchased fully assembled.<br />• Every time LP gas cylinder is refilled, exchanged or if any of the gas components are disconnected or replaced.<br />• Any time your grill has been moved.<br />• At least once per year or if your grill has not been used for more than 60 days.<br /><br />For questions or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com.
Frustration
OK, I never write reviews but this time I had to. First, I love Sams club and most all of Member marks products. However, this purchase has been quite disappointing. I bought the grill over a month ago. My husband put the grill together and the igniter did not work. he changed the battery and confirmed the wiring was correct but it still did not work. Early Nov I called customer service and was sent an email to provide details and was assured I would get the part replacement. I was also given the option to be given a new grill which I declined as it was only an igniter issue. A month passed and I never heard from anyone or received the replacement. I then called again, only to be told the first rep no longer worked there and they would take over my case. I went thru everything again and was told it would be resolved asap. I then get an email explaining on how to light the grill and to call back if I am still having troubles. Let me be clear.... I know how to light a grill. Lighting it was not the issue. I wanted to be able to light it with an igniter rather than having to stick a lighter into the grill to light it. I have to move the grates off just to light the grill. So, I called back again this morning only to be quickly brushed off before explaining anything and told the part takes 10 days to arrive. I can promise you that I will not get anything shipped to me as they do not seem to have a clue what the issue is. The next call I make will be demanding a new grill delivered already put together and in working order. Unreal.
Thank you for taking time to leave a review. We're sorry to hear about your ignition issue! I was able to find an email thread using your handle below (sandlhickman). However, the only correspondence we [the manufacturer] have had is with Sam's Club Help Center. It appears that you reached out to Sam's Club customer support, who then reached out to us with questions. <br /><br />Our recommendation for all troubleshooting, is to reach out to us [the manufacturer] directly by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. This allows us to cut-out the "middle man" and assist you directly. We have the option for phone troubleshooting, email assistance, and even a video chat option for a more personal, one-on-one, experience. <br /><br />Please also consider subscribing to our YouTube channel where you can find step-by-step instructional videos, recipes and more! https://www.youtube.com/@MembersMarkGrills <br />Our agents are standing by. Hope this helps!
Dont buy
Worst grill I have ever owned. The thermatic feature is horrible. It stops the middle burners from staying lit even when the bbq dial is selected. Constantly goes out. The knob is useless. It does not turn the gas flow up or down. Just go with a different gas grill if you actually want to grill your food.
Thank you for taking time to leave a review. We're sorry to hear about your lighting issue. Please note the following: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH. If you're having lighting issues, try holding the knobs longer before releasing. <br /><br />For your convenience, I've included a step-by-step instructional video for how to light the Member's Mark Pro-Series 4 Burner Gas Grill: https://www.youtube.com/watch?v=BYtN_F4aZq4<br /><br />If you're performing the correct lighting procedure and still experiencing lighting issues, a minor adjustment to thermocouple will resolve. Please reach out to customer service for information/directions for correction by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. <br /><br />We have a video chat option to help walk you through troubleshooting steps via one-on-one video assistance, should you require additional clarification. We know once we have a chance to troubleshoot your issues, you'll love your grill!
TOO MANY PARTS! -- NOT an "Easy setup"
First of all I'm a DIY type guy. I have "the garage", all the tools, and I usually DO NOT need to look at directions to put things together, BUT holy CRAP this thing is a beat down! It took me a solid 3 HOURS to assemble. There are so many parts and the directions are messed up in places. Then there are some screws up under the grill, that connects it to the frame that are IMPOSSIBLE to put in! I would NOT recommend buying this grill if you have never done a grill assembly before and DO NOT have the patience or 3 hours of your time to assemble this monster. No exaggeration, set aside a solid 3 HOURS to put this thing together. Let me put it to you this way; I would rather change the water pump on my F-150 AND do a brake job than assemble this grill again. It would take me LESS time than to assemble this grill. It is NOT an "Easy setup" like another (fake) reviewer posted.
Thank you for taking time to leave a review. We're sorry to hear that the assembly did not go smoothly. Please note there is an interactive 3D app called BILT that is free to download for Android and iPhone users. Many customers find it helpful during assembly. <br /><br />Alternatively, there is assembly offered through Sam's Club. For your convenience, I've included a link below to the assembly service offered through Sam's Club. <br />https://www.samsclub.com/p/angi-gas-grill-or-smoker-assembly/PL984181799?xid=plp_product_1<br /><br />We know once it is completely assembled you'll love your new grill<br />I hope this helps!
A little room for improvement
The 3D directions dont fully apply to my grill. I ended up having to refer to both this and the book. plus, the actual parts aren't marked and were in different boxes so it took a minute to get started. If those two things were get fixed, it would help alot!
Damaged and bad workmanship
The video and app for assembly are very helpful. However, halfway through assembly, I discovered that the left side of the unit was bent, preventing the correct alignment of the lower half. Additionally, the plate under the controls was not installed correctly by the manufacturer and was buckled because the screws were placed incorrectly. Returned the grill and wasted a few hours unpacking attempting to build and returning the item.
Thank you for taking time to leave a review. We're sorry to hear that your grill arrived in less than perfect condition! We're sorry to hear that you returned your grill before allowing us to be of assistance! For replacement parts, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any required parts right to your home! We hope you will consider Member's Mark in the future!
Verified Purchase
Not worth it
We love the look of this grill. It is very classy and I love the window to view your food. However it just seems to not get hot enough and the 2 middle burners light and the. Immediately go out. We will be returning this grill. I don’t know if it’s because the middle burners don’t stay kite but it also is very uneven cooking . Also this grill took about 3 hours to assemble.
Thank you for taking time to leave a review. We're sorry to hear that you're having some difficulty with your Member's Mark Pro Series 4 Burner Gas Grill with Thermostatic Controls! <br /><br />We recommend reading the user manual to get familiar with all the features before use. The manual includes directions, troubleshooting, cooking tips, and more! <br /><br />Please Note: To light middle 2 burners, you must push in and turn the control knobs to “HI” and hold for 5 seconds to allow the thermocouple time to heat up. ATTENTION: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3<br />WILL EXTINGUISH. <br /><br />If you are experiencing any of the following performance issues, you may have activated the flow limiting feature in your regulator:<br />• Burners not getting hot enough.<br />• Low or incomplete burner flames.<br />• Low gas pressure.<br /><br />For your convenience, I've included a link to our YouTube page below, where you can find step-by-step instructional videos for proper lighting procedure, resetting the flow limiting device in your regulator, as well as how to switch between BBQ mode and OVEN mode, recipes and more! <br />https://www.youtube.com/@MembersMarkGrills/videos <br /><br />There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find this helpful during assembly. Additionally there are assembly options offered through Sam's Club for grills and smokers. For your convenience, I've included a link below to the assembly details on the Sam's Club website: <br />https://www.samsclub.com/p/angi-gas-grill-or-smoker-assembly/PL984181799?xid=plp_product_1<br /><br />Should you have any questions, or require assistance, don't hesitate to reach out us at the number on the front of your manual, or by calling the Member's Mark Help Center toll free at: (888) 301-0332 <br /><br />Hope this helps!
After 6 months front gas hose joint leaking
Bought it July 2, 2024. Very sturdy grill, middle burners work after pushing nobs few seconds. For oven type just the side burners work and cannot keep up if you set it to 400F or above. Today January 3 was grilling and middle knob bbq/oven melted, and a plastic fume showed up. I looked behind and there was fire/flame in one of the hose joints. I thought joint got lose, tried to tighten it, turn on again and gas odor would be present, did not ignite as the leak would not stop. This grill lasted 6 months. I called members mark 1/04/24 and said I need to bring it to the store where I bought it, not sure why not just replace it and ship another one, as I was happy with bbq and it was working fine before I planned to replace it, I mentioned to member mark cust serv that the price is higher now why should I pay $100 higher? the lady mentioned once I order it and bbq shipped I can call back to adjust the price as I bought it on July 2 2024. I had to borrow a pick up to bring to store, at the store they said they do not have in stock and if I want another one need to order online, but price is $100 higher, I received a gift card refund, I received the new bbq yesterday, today I call members mark 888-301-0332 and another rep mentions He cannot provide any price adjustment as I received the same amount refund back in July 2024. I explained I was happy with the bbq but the previous was dangerously faulty, did not want to provide price adjustment, he had no record of the previous conversation, I mentioned to him he can check on the notes as the previous rep mentioned she took not for this. Now I spend half of a day to drop off the faulty bbq, $100 higher price and need to spend another half day to assembly the new one. Bad experience, did not expect this from members mark.
Thank you for taking time to leave a review. We're sorry to hear about your fuel leak. For any issues with parts or performance, don't hesitate to reach out to the number on the front of your manual (1-833-454-0864) which is the manufacturer customer care. We offer troubleshooting, replacement parts, we also have the option for video troubleshooting for a more one-on-one customer care experience to see exactly what you're experiencing and offer replacement parts where needed. Don't hesitate to reach out going forward should you require assistance. <br /><br />As the manufacturer of the Member's Mark Pro-Series 4 Burner Gas Grill, we don't have access to store/online order information for how/where your grill was purchased or any information regarding pricing or price-matching. Nor can we provide feedback to the club regarding your return experience. By leaving a review, it is only reflected for the product you purchased, NOT your purchasing/returning experience. <br /><br />To make a formal complaint about your price matching/return experience, please reach out to Member's Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Hope this helps!