Thank you for taking time to leave a review. We&#39;re sorry to hear about your lighting issue. It is recommended to read your user manual in its entirety before use. For your convenience, I&#39;ve included a link to a playlist on our YouTube channel, where you can find step-by-step instructions, troubleshooting steps, and more. <br />https://www.youtube.com/playlist?list&#61;PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z<br /><br />Should you have any questions or require assistance, don&#39;t hesitate to reach out to customer are by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!

Thank you for taking time to leave a review. Please note the lighting procedure for the middle 2 burners: <br /><br />To light burners #2 and #3, you must push in and turn the control knobs to “HI” and hold for 10-15 seconds to allow the thermocouple time to heat up. ATTENTION: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH.<br /><br />For your convenience, I&#39;ve included a step-by-step instructional video for how to light the Member&#39;s Mark Pro-Series 4 Burner Gas Grill: https://www.youtube.com/watch?v&#61;B_jdeoGAP1s<br /><br />For assistance, don&#39;t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com.

Thank you for taking time to leave a review. Please consider subscribing to our YouTube Channel where you can find step-by-step instructional videos, troubleshooting, recipes and more! https://www.youtube.com/&#64;MembersMarkGrills/videos<br /><br />Thank you for choosing Member&#39;s Mark!

Thank you for taking time to leave a review. Thank you for choosing Member&#39;s Mark!