Customer reviews for Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control forMember photos









+36 images
Verified Purchase
Top of the line grill
Great grill - Top of the line - I would put this up against any grill for quality- comparable to Weber grills without the cost. I’m happy with how it cooks and holds temperatures. The porcelain coated grates are easy to clean. The only thing I would suggest is the instructions for putting it together needs an explanation instead of just visual instructions.
PSA: IGNORE OTHER BAD REVIEWS ABOUT BURNERS
Very happy with this purchase so far. Grill is incredibly sturdy and works well. You'll notice a lot of negative reviews that mention the center burners do not work — PLEASE DO NOT LISTEN TO THOSE REVIEWS! If you read the directions you'll notice that the center burners have different lighting instructions. I guess a lot of people don't read directions LOL ;) To get the center burners going, you light the outer ones first, then press and hold the center burners' knobs down for a couple seconds. Voila!
The grill is great looking and heats up great. It is, however, only good for about 3 years. Anything and everything that goes wrong is not covered by warranty. The replacement parts are crazy expensive, not to mention the outrageous shipping charges. If you can buy it on sale, and understand that it will be good for approximately 3 years, it is a decent buy.
Thank you for taking time to leave a review. We're sorry to hear that you're not 100% satisfied with your Member's Mark Grill. For troubleshooting or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. As a friendly reminder, and to get the most longevity possible from your grill, please reference your user manual. For best care, storage, cleaning and maintenance tips, please follow the maintenance steps beginning on page 21. Please Note: Maintenance and performance go hand-in-hand. If you take responsibility for maintaining your barbecue, it will perform for years to come. Hope this helps!
Quality bad, no warranty support or parts
Don't recommend. Sams doesnt have parts, wont support the written warranty, and grill components don't last long. Barely 3 years old, internal parts falling apart. Grill is under a pavilion, never wet, covered and maintained. Sams customer service stinks. So called Members Mark grill hotline is useless. They don't have parts, tell you to call Sams customer service. Sams CS tells you to call members mark. No one supports warranty claims. tell you to take the grill back to the store. not really possible if you don't leave near one and have a truck. Members Mark grill guy told me IF parts were available they'd be over $290 for what I needed. So...even if they have parts you're paying for them.
Thank you for taking time to leave a review. We're sorry to hear about the issue you've faced trying to obtain replacement parts. The correct contact information to obtain replacement parts by phone or email is: 1-833-454-0864 or support@proseriesbbq.com. Please have your proof of purchase handy to provide the customer care agent. The manufacturer's warranty period for the Member's Mark Pro-Series 4 Burner Gas Grill is as follows: Aluminum castings (Firebox): 10 years Porcelain-coated cast-iron grates: 5 years All other components: 2 years For more information regarding the manufacturer warranty and what is included/excluded please reach out to customer care by phone or email via the contact information above. Hope this helps!
Buyer Beware - Multiple Design Flaws!
It does not fully heat up due to the 3/4" gap between the back of the grill box and the lid and the gaps between the sides of the lid and the sides of the box. After three hours of assembly, turned it on and 40 minutes later, it was only at 550 with the lid closed. You cannot cook a steak properly like that! So disappointed. Trying to figure out how to return this thing.
Great Grill
love the grill. I put grill grates on it and do have to be cautious about the level of heat used. I gets hot fast and holds temp very well. The thermister on the two middle do need to get used to to be able to light and hold temp. The aluminum heat box adds to the sturdiness and longevity. It is constructed very well. It does take a few hours to assemble but it is straight forward. The instructions were not very clear and the 3D video was not helpful.
Defective. Be Careful. Spills gas.
I got this grill as a gift for Christmas last year, and in less than 8 months, it has been leaking gas and going through an entire propane tank. I have reached out to Sam's Club for help since it is less than a year old, but they won't replace a dangerous, defective product because they want the original gifter to reach out to them with the order number (they dont have it) So not only is this product very expensive, but it apparently has no warranty if you get it as a gift. Just wanted to warn others. I should have gotten the 100 dollar grill at Home Depot.
Thank you for taking time to leave a review. We're sorry to hear about your fuel leak. Most fuel leaks can be corrected by following the procedures outlined in the leak test procedure. For your convenience, I've included a link to a step-by-step instructional video for how to perform a leak test: https://www.youtube.com/watch?v=KvoyAb0BqNk Replacement parts are always available for purchase by phone or email at: Phone: 1-833-454-0864 Email: support@proseriesbbq.com In order to receive parts under warranty, the warranty registration must be completed with proof of purchase if the serial number indicates the unit was manufactured more than 12 months ago. We're sorry for any inconvenience this may have caused. If you would prefer not to go through warranty and would rather return the unit for a return/reimbursement, please reach out to your local Sam's Club to begin the return process. Hope this helps!
I really want to like it but I don't.
I give up. I really, really want to like this grill. It seems well made. First, it was a beast to assemble by myself. Heck, it wasn't easy to move from the driveway to the side patio. The delivery guy wouldn't help. I did get a neighbor to assist in lifting the grill top on the base. The problem is I cannot get the temperature high enough to cook with the lid open. Yes, I make sure that the two middle burners are lit and the top knob is set to BBQ. Initially customer service sent me a new regulator but that made no difference. If I set all 4 burners on high and leave the lid shut, after 20 minutes it reaches 300 degrees and 30 minutes the temps will reach 400 degrees. That is the max. Once I start opening the lid the temps drop dramatically. Often I just give in and use the cast iron skillet on the side burner to finish whatever I am cooking.
Thank you for your review. We apologize for the low heat issue you're experiencing. It seems the problem might be due to the regulator's flow limiting device being activated. Please refer to your user manual (page 8) for instructions on how to perform a regulator reset. If the issue persists, conduct a leak test (page 9). To prevent this in the future, ensure you follow correct lighting and shutdown procedures. Most importantly, open your LP cylinder shut off valve SLOWLY before starting your BBQ. If you turn the LP cylinder valve too quickly, the flow limiting feature in the regulator can sometimes think there is a leak in the fuel line and restrict the amount of fuel to the burner as a safety precaution. Check out our YouTube playlist for videos on resetting the regulator, proper grill lighting techniques, and more: https://www.youtube.com/playlist?list=PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z If you have any questions or need further assistance, feel free to contact us at 1-833-454-0864 or support@proseriesbbq.com. We're here to help!
Highly recommend
I bought this about a month ago. Assembly was time consuming but very easy. The grill cooks great, very little flare up and I just cooked a rack of ribs in the oven mode and they turned out great. Very high quality grill and compared to a Weber, much less expensive. Highly recommend.
Thank you for taking time to leave a review with your recommendation. Thank you for choosing Member's Mark, happy grilling!
Trust the reviews. Center burners didn't work.
Ordered this grill online back in June for a Father's Day gift. I do not recommend, you'll end up returning it due to inoperable center burners. Just like other's have reviewed, the 2 center burners will not stay light. We partially took it apart to make sure nothing was blocking the burners and nothing was. Put it back together and still couldn't get the burners to stay lit despite fully reading through the instructions on how to properly light the grill.
Thank you for taking time to leave a review. We're sorry to hear about your lighting issue. Please note: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH. If you're having lighting issues, try holding the knobs longer before releasing. For your convenience, I've included a step-by-step instructional video for how to light the Member's Mark Pro-Series 4 Burner Gas Grill: https://www.youtube.com/watch?v=B_jdeoGAP1s For assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com our agents are standing by ready to assist with any troubleshooting or replacement parts.