Thank you for taking time to leave a review. Please note the lighting procedure for the middle 2 burners: To light burners #2 and #3, you must push in and turn the control knobs to “HI” and hold for 10-15 seconds to allow the thermocouple time to heat up. ATTENTION: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH. For your convenience, I've included a link to a playlist on our YouTube channel, where you can find step-by-step instructions, troubleshooting steps, and more. https://www.youtube.com/playlist?list=PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z For questions or assistance, please reach out to customer service by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Thank you for taking time to leave a review. It sounds like you might have accidentally activated the regulator's flow limiting device. For your convenience, I've included a link to our YouTube page below, where you can find step-by-step instructional videos for resetting the flow limiting device in your regulator, as well as how to switch between BBQ mode and OVEN mode, recipes and more! https://www.youtube.com/@MembersMarkGrills/videos Should you have any questions, or require assistance, don't hesitate to reach out us at the number on the front of your manual, or by calling the Member's Mark Help Center toll free at: (888) 301-0332. We know once the issue is corrected you will love your new grill!

Thank you for taking time to leave a review. We're sorry to hear about the difficulty you're facing. Please consider subscribing to our YouTube Channel where you can find step-by-step instructions, troubleshooting steps, recipes and more! https://www.youtube.com/@MembersMarkGrills/videos For additional questions or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Thank you for taking time to leave a review. It sounds like you may have activated the regulator's flow limiting device which is a safety feature in all regulators. For your convenience I've included a link below to step-by-step instructional video for how to reset this safety feature: https://www.youtube.com/watch?v=j3FdgTSNOww&t=4s To avoid tripping the flow limiting device in the future, always follow the proper lighting and shut down procedures for every use. Please consider subscribing to our YouTube channel where you can find troubleshooting videos, step-by-step instructional videos, recipes and more! https://www.youtube.com/@MembersMarkGrills/videos For additional questions or assistance, please reach out to us by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Thank you for taking time to leave a review. We're sorry to hear that the assembly did not go smoothly and that you didn't find YouTube assembly video to be helpful. Please Note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find it helpful during assembly, as you can pause, zoom-in, rotate and interact with the assembly instructions. Additionally, Sam's Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam's Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku=sams_club_grill_smoker_assembly For more information or assistance, please reach out to Member's Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Hope this helps!