Customer reviews for Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control forMember photos









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A disappointment
My wife bought this at Sam's two years ago. As other reviews have indicated, it is more tediously annoying to assemble than the 3 Webers that we previously owned. I'm mechanically inclined, and my overall impression of this unit is that it's more cheaply designed and constructed than it should be for the price. For example, in addition to the tedium of putting the grill together, it includes a lot of loose parts that use gravity to stay in place. That's fine if the grill lives in one place. However, if one has to move it some distance -- as one might, depending upon where one is going to use it -- a surprising number of loose parts have to be removed. Another annoyance is the grill's tiny wheels. These are totally inadequate for rolling on anything but smooth concrete. As we found out trying to roll the grill across an expanse of lawn. The grill's wheels insert into thin steel 'box' mounts on the bottom grill frame. The box mounts have two short strings of dot-like welds along two sides of each box. One of the strings of dot welds, on one wheel mount, completely detached, while rolling the grill across grass. The mount's detachment left its caster wheel unbraced. Therefore, the top of the mount bent away from the grill frame. Not only did the grill stop rolling after that happened, it no longer sat securely on a flat surface, without tipping to one side. Furthermore, the way that these wheel mounts are designed prevented us from hammering the bent portion back into place. The edge of the grill frame gets in the way. And there is no way to bend the mount flat again, without first breaking the other string of dot welds loose. So in sum, the grill has poorly welded wheel mounts and a design that makes fixing them, when they break, more difficult than an intelligent engineer would have planned for. So tell me, why would one use such weak welds on the part of the grill that is most subjected to varying vectors of stress? A mildly similar 'what were they thinking' critique applies to the grill's side tables, one of which contains an additional burner. These tables are not easily removable, once assembled. That's a pity. The grill would take a lot less room in winter storage, or in use on smaller patios and decks, if at least one of the side tables was conveniently easy to remove and reattach, depending upon temporary circumstances. In conclusion, the broken wheel mount episode sums my assessment of this grill. It is questionably designed, cheaply constructed and looks better than it really is. This grill compares unfavorably to its major competitor in virtually all respects. A little more thought in the Members Mark design and construction would have overcome this negative comparison. By way of illustration, one of our Webers occasionally used to go airborne in Front Range Colorado's chinook winds. Despite landing on its 'head' or 'face' in during these episodes, it never suffered significant damage. Nor did its wheels or their mounts break, while rolling it around rather frequently.
Thank you for taking time to leave a review. We're sorry to hear that one of your casters broke. For replacement parts please reach out to customer care by phone or email at: 1-833-454-0864 <br />or support@proseriesbbq.com. <br /><br />Your feedback is important to us. Your feedback regarding the need for an easily removable side table and larger wheels has been noted. <br /><br />As for your comment about loose parts, only the grates, heat tents, and baffle plates are designed to sit in place without fasteners. If other parts seem unsecured, some assembly steps may have been missed—feel free to reach out for support.<br /><br />We're sorry to hear that the assembly did not go as smoothly as you'd hoped. Please Note: Sam's Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam's Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku=sams_club_grill_smoker_assembly For more information or assistance, please reach out to Member's Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Hope this helps!
New build
Hoping for a good grilling experience. The assembly takes some time. Overall, it was straight forward. The only issue I had was with the small screws attaching the side tables to the main cabinet. Don't tighten the larger screws until the small ones are at least started. Aligning the brackets without being able to move them a lot will get you nowhere. Grill looks great, but I haven't tested it yet.
The grill is great looking and heats up great. It is, however, only good for about 3 years. Anything and everything that goes wrong is not covered by warranty. The replacement parts are crazy expensive, not to mention the outrageous shipping charges. If you can buy it on sale, and understand that it will be good for approximately 3 years, it is a decent buy.
Thank you for taking time to leave a review. We're sorry to hear that you're not 100% satisfied with your Member's Mark Grill. For troubleshooting or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. <br /><br />As a friendly reminder, and to get the most longevity possible from your grill, please reference your user manual. For best care, storage, cleaning and maintenance tips, please follow the maintenance steps beginning on page 21. <br /><br />Please Note: Maintenance and performance go hand-in-hand. If you take responsibility for maintaining your barbecue, it will perform for years to come. Hope this helps!
Great Grill
love the grill. I put grill grates on it and do have to be cautious about the level of heat used. I gets hot fast and holds temp very well. The thermister on the two middle do need to get used to to be able to light and hold temp. The aluminum heat box adds to the sturdiness and longevity. It is constructed very well. It does take a few hours to assemble but it is straight forward. The instructions were not very clear and the 3D video was not helpful.
Quality bad, no warranty support or parts
Don't recommend. Sams doesnt have parts, wont support the written warranty, and grill components don't last long. Barely 3 years old, internal parts falling apart. Grill is under a pavilion, never wet, covered and maintained. Sams customer service stinks. So called Members Mark grill hotline is useless. They don't have parts, tell you to call Sams customer service. Sams CS tells you to call members mark. No one supports warranty claims. tell you to take the grill back to the store. not really possible if you don't leave near one and have a truck. Members Mark grill guy told me IF parts were available they'd be over $290 for what I needed. So...even if they have parts you're paying for them.
Thank you for taking time to leave a review. We're sorry to hear about the issue you've faced trying to obtain replacement parts. The correct contact information to obtain replacement parts by phone or email is: 1-833-454-0864 or support@proseriesbbq.com. Please have your proof of purchase handy to provide the customer care agent. <br /><br />The manufacturer's warranty period for the Member's Mark Pro-Series 4 Burner Gas Grill is as follows:<br />Aluminum castings (Firebox): 10 years<br />Porcelain-coated cast-iron grates: 5 years<br />All other components: 2 years<br /><br />For more information regarding the manufacturer warranty and what is included/excluded please reach out to customer care by phone or email via the contact information above. Hope this helps!
Defective. Be Careful. Spills gas.
I got this grill as a gift for Christmas last year, and in less than 8 months, it has been leaking gas and going through an entire propane tank. I have reached out to Sam's Club for help since it is less than a year old, but they won't replace a dangerous, defective product because they want the original gifter to reach out to them with the order number (they dont have it) So not only is this product very expensive, but it apparently has no warranty if you get it as a gift. Just wanted to warn others. I should have gotten the 100 dollar grill at Home Depot.
Thank you for taking time to leave a review. We're sorry to hear about your fuel leak. Most fuel leaks can be corrected by following the procedures outlined in the leak test procedure. For your convenience, I've included a link to a step-by-step instructional video for how to perform a leak test: https://www.youtube.com/watch?v=KvoyAb0BqNk<br /><br />Replacement parts are always available for purchase by phone or email at: <br />Phone: 1-833-454-0864 <br />Email: support@proseriesbbq.com<br /><br />In order to receive parts under warranty, the warranty registration must be completed with proof of purchase if the serial number indicates the unit was manufactured more than 12 months ago. We're sorry for any inconvenience this may have caused. <br /><br />If you would prefer not to go through warranty and would rather return the unit for a return/reimbursement, please reach out to your local Sam's Club to begin the return process. Hope this helps!
PSA: IGNORE OTHER BAD REVIEWS ABOUT BURNERS
Very happy with this purchase so far. Grill is incredibly sturdy and works well. You'll notice a lot of negative reviews that mention the center burners do not work — PLEASE DO NOT LISTEN TO THOSE REVIEWS! If you read the directions you'll notice that the center burners have different lighting instructions. I guess a lot of people don't read directions LOL ;) To get the center burners going, you light the outer ones first, then press and hold the center burners' knobs down for a couple seconds. Voila!
Verified Purchase
Outstanding
Great grill exceeds expectations…
Verified Purchase
Great grill. Read the directions before you fire
Read the directions!! This is a great grill, but the procedures to fire it up are unique.
Verified Purchase
Works great, love the oven option
Works great, love the oven option
