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Customer reviews for Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control for
Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control
3.9 out of 5 stars
stars
282 ratings185 reviews
  1. 5 stars55% (156)
  2. 4 stars18% (52)
  3. 3 stars7% (20)
  4. 2 stars2% (5)
  5. 1 star17% (49)

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Showing 91-100 of 185 reviews
Mar 17, 2024
Reviewer name: Mojo80
5 out of 5 stars
5 out of 5 stars review

Excellent design super easy to assemble

I was able to assemble this grill in 3 hours using only a Phillips head screwdriver. Wow! Very simple, efficient design. This is the easiest grill I have ever assembled and I have put quite a few of these together in my lifetime. The BILT instructions were fantastic. They leave nothing to the imagination. Follow the instructions and your grill will go together easily.

Review from BILT
Helpful?6ULYGL8FCYYS15614115225
Aug 22, 2024
Reviewer name: Tom
5 out of 5 stars
5 out of 5 stars review

Quality materials and craftmanship all around

We got this on clearance in late August of 2024 for $200. I bought the lower end model for $299 at full price which is an excellent grill and well worth the price. The pro series is worth every bit of $499 for the features and quality you get compared to any other model available at this price. At $200 however, I just feel like I won today!

Helpful?6ULYGL8FCYYS15614115225
May 25, 2025
Reviewer name: MountainWind
2 out of 5 stars
2 out of 5 stars review

A disappointment

My wife bought this at Sam's two years ago. As other reviews have indicated, it is more tediously annoying to assemble than the 3 Webers that we previously owned. I'm mechanically inclined, and my overall impression of this unit is that it's more cheaply designed and constructed than it should be for the price. For example, in addition to the tedium of putting the grill together, it includes a lot of loose parts that use gravity to stay in place. That's fine if the grill lives in one place. However, if one has to move it some distance -- as one might, depending upon where one is going to use it -- a surprising number of loose parts have to be removed. Another annoyance is the grill's tiny wheels. These are totally inadequate for rolling on anything but smooth concrete. As we found out trying to roll the grill across an expanse of lawn. The grill's wheels insert into thin steel 'box' mounts on the bottom grill frame. The box mounts have two short strings of dot-like welds along two sides of each box. One of the strings of dot welds, on one wheel mount, completely detached, while rolling the grill across grass. The mount's detachment left its caster wheel unbraced. Therefore, the top of the mount bent away from the grill frame. Not only did the grill stop rolling after that happened, it no longer sat securely on a flat surface, without tipping to one side. Furthermore, the way that these wheel mounts are designed prevented us from hammering the bent portion back into place. The edge of the grill frame gets in the way. And there is no way to bend the mount flat again, without first breaking the other string of dot welds loose. So in sum, the grill has poorly welded wheel mounts and a design that makes fixing them, when they break, more difficult than an intelligent engineer would have planned for. So tell me, why would one use such weak welds on the part of the grill that is most subjected to varying vectors of stress? A mildly similar 'what were they thinking' critique applies to the grill's side tables, one of which contains an additional burner. These tables are not easily removable, once assembled. That's a pity. The grill would take a lot less room in winter storage, or in use on smaller patios and decks, if at least one of the side tables was conveniently easy to remove and reattach, depending upon temporary circumstances. In conclusion, the broken wheel mount episode sums my assessment of this grill. It is questionably designed, cheaply constructed and looks better than it really is. This grill compares unfavorably to its major competitor in virtually all respects. A little more thought in the Members Mark design and construction would have overcome this negative comparison. By way of illustration, one of our Webers occasionally used to go airborne in Front Range Colorado's chinook winds. Despite landing on its 'head' or 'face' in during these episodes, it never suffered significant damage. Nor did its wheels or their mounts break, while rolling it around rather frequently.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that one of your casters broke. For replacement parts please reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Your feedback is important to us. Your feedback regarding the need for an easily removable side table and larger wheels has been noted. As for your comment about loose parts, only the grates, heat tents, and baffle plates are designed to sit in place without fasteners. If other parts seem unsecured, some assembly steps may have been missed—feel free to reach out for support. We're sorry to hear that the assembly did not go as smoothly as you'd hoped. Please Note: Sam's Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam's Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku=sams_club_grill_smoker_assembly For more information or assistance, please reach out to Member's Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Hope this helps!

Aug 30, 2025
Reviewer name: ANDREW
1 out of 5 stars
1 out of 5 stars review

Damaged and bad workmanship

The video and app for assembly are very helpful. However, halfway through assembly, I discovered that the left side of the unit was bent, preventing the correct alignment of the lower half. Additionally, the plate under the controls was not installed correctly by the manufacturer and was buckled because the screws were placed incorrectly. Returned the grill and wasted a few hours unpacking attempting to build and returning the item.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that your grill arrived in less than perfect condition! We're sorry to hear that you returned your grill before allowing us to be of assistance! For replacement parts, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any required parts right to your home! We hope you will consider Member's Mark in the future!

Jul 2, 2024
Reviewer name: Bbqer
3 out of 5 stars
3 out of 5 stars review

I like it but…

Typical assembly instructions. Not every picture tells a story. More detail needed when putting it together. The wires and protective sleeve should be inside the frame. The upside down right side up problem was not clear enough on several pieces. Arrows on each piece would have been a great help. As for fit, there were 2 examples of poor fit. One was the spring loaded pin securing the doors to the frame. Each door had a problem. One side was too hard to push in while the other was hampered by a poorly drilled hole that was binding against the pin. The igniter wires could have been much better. Some were too tight and caused a bend in the clip when attaching.

Review from BILT
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Mar 18, 2024
Reviewer name: Rmarti287
5 out of 5 stars
5 out of 5 stars review

Great Grill thats not "Name Brand"

Received the grill a couple of weeks ago and was very easy to setup with the BILT app, which walks you through the process. The grill is very well-built, and very sturdy. Easy cleanup after use. The only complaint that I have is visual - I don't like seeing the propane supply hose for the side burner. Was great and easy to clean after use. I like the "oven mode" that keeps a regulated temperature that you can use. The grill heats up quick for pre-heating and easy to maintain temperatures. If you are in the market for a new grill, don't bypass taking a look at this one. Its worth the money.

Helpful?6ULYGL8FCYYS15614115225
Aug 31, 2025
Reviewer name: Olivia
4 out of 5 stars
4 out of 5 stars review

A little room for improvement

The 3D directions dont fully apply to my grill. I ended up having to refer to both this and the book. plus, the actual parts aren't marked and were in different boxes so it took a minute to get started. If those two things were get fixed, it would help alot!

Review from BILT
Helpful?6ULYGL8FCYYS15614115225
May 31, 2025
Reviewer name: Cevego
5 out of 5 stars
5 out of 5 stars review

Allow enough time to build; patience is.rewarded!

It's definitely time-consuming, but the combination of app and hard copy instructions are helpful. Says it will take 90 minutes with 2 people. I did it by myself, and it took 4.5 hours, but felt like an hour of that was finding the right parts. Packaging was solid, but not organized. It would help a LOT if parts were packed in order of use. connecting the electrode wires were challenging and a little nerve-wracking because they didn't go in easily nor did I hear the "click" I was supposed to get. But overall, it looks great and worked on the first try.

Review from BILT
Helpful?6ULYGL8FCYYS15614115225
May 26, 2024
Reviewer name: Jdog
2 out of 5 stars
2 out of 5 stars review

No heat

Takes a while to assemble due to many parts but not difficult. Looks nice and is sturdy. However, the grill will not go hotter than 250 degrees, even with all 4 burners going. Might be a regulator issue. Instructions mention a fix if low pressure, which I tried multiple times and multiple tanks but no luck.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking the time to leave your feedback. The Pro Series with Thermostatic Control in BBQ mode with all burners set to max temperature should reach up to 650 degrees F. If you are not able to reach these temperatures in BBQ mode, troubleshooting is required. Possible issues; 1) Lighting procedure, 2) Tripped Propane Regulator. There is a GUIDE mounted on the inside of your grill cabinet for reference, or you can visit our YOUTUBE channel https://www.youtube.com/watch?v=GHjwYHaPPV0 3) contact our experts for help. We can help turn your 2 star into a 5. We are here to help.

May 27, 2025
Reviewer name: Shawn
5 out of 5 stars
5 out of 5 stars review

Solid grill and nice value

Assembly isn't nearly as bad as the reviews state. It's really no different than your average piece of furniture that comes in a box and I've experienced much worse. It's a solid grill, works as it should and seems like a good value for the price point.

Helpful?6ULYGL8FCYYS15614115225