Customer reviews for Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control forMember photos
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Verified Purchase
Great grill. Read the directions before you fire
Read the directions!! This is a great grill, but the procedures to fire it up are unique.
Verified Purchase
Great purchase
Solid build. Even heat throughout the surface. Overall very nice grill.
Trust the reviews. Center burners didn't work.
Ordered this grill online back in June for a Father's Day gift. I do not recommend, you'll end up returning it due to inoperable center burners. Just like other's have reviewed, the 2 center burners will not stay light. We partially took it apart to make sure nothing was blocking the burners and nothing was. Put it back together and still couldn't get the burners to stay lit despite fully reading through the instructions on how to properly light the grill.
Thank you for taking time to leave a review. We're sorry to hear about your lighting issue. Please note: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH. If you're having lighting issues, try holding the knobs longer before releasing. <br /><br />For your convenience, I've included a step-by-step instructional video for how to light the Member's Mark Pro-Series 4 Burner Gas Grill: https://www.youtube.com/watch?v=B_jdeoGAP1s<br /><br />For assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com our agents are standing by ready to assist with any troubleshooting or replacement parts.
Issues
Purchased beginning of April. Previous reviews were good, since my purchase having same issues as others. Couldn't get advice 300 degrees even after an hour. Center burners hard to stay lit even holding for a minute, this creates issues on a bright day seeing what is going on. Took 20 minutes to cook burgers to pink center. This is with every burner on high. Support said i tried everything and to take it back.
Thank you for taking time to leave a review. We're sorry to hear that our customer care agents were not able to correct your issue via troubleshooting. Troubleshooting over the phone is sometimes difficult and not as helpful as in person. For additional troubleshooting, many customers find our step-by-step instructions on our YouTube channel helpful. https://www.youtube.com/@MembersMarkGrills<br /><br />We are here to help any way we can. Don't hesitate to reach out by phone or email: 1-833-454-0864 <br />or support@proseriesbbq.com
Highly recommend
I bought this about a month ago. Assembly was time consuming but very easy. The grill cooks great, very little flare up and I just cooked a rack of ribs in the oven mode and they turned out great. Very high quality grill and compared to a Weber, much less expensive. Highly recommend.
Thank you for taking time to leave a review with your recommendation. Thank you for choosing Member's Mark, happy grilling!
Fantastic grill! My A1C and tummy love it!
I've had this for about two weeks, and I love it! As someone with diabetes, I have to manage my food, and I have found that grilling is a fun, healthy, and nutritious way to make my food. It also requires minimal clean up, so win-win! I find grilling to be so diverse because there are so many great recipes you can do. Honestly, there are not many things that I CANNOT cook on my grill. So far, shrimp skewers and chicken breasts with green goddess seasoning have been my favorites. This is a great size for me and big enough that if I wanted to do a family and friends cook-out, it would be able to accommodate that with no issues. It is also very user friendly! I'm familiar with grilling, but even if I wasn't, this grill is not one that takes an expert to figure things out. So, if this is your first grill, you will not have any problems with this one. And, for the price, you will be hard pressed to find a grill of the same caliber. Also, I'm a female that lives on my own, and I was able to assemble this grill myself with little issue. It is heavy though, so keep that in mind.
Thank you for taking time to leave a review. We're happy to hear that the assembly went smoothly, and you're enjoying all the features of your new grill! <br /><br />Please consider subscribing to our YouTube Channel where you can find step-by-step instructional videos, troubleshooting, recipes and more! https://www.youtube.com/@MembersMarkGrills/videos Thank you for choosing Member's Mark!
I really want to like it but I don't.
I give up. I really, really want to like this grill. It seems well made. First, it was a beast to assemble by myself. Heck, it wasn't easy to move from the driveway to the side patio. The delivery guy wouldn't help. I did get a neighbor to assist in lifting the grill top on the base. The problem is I cannot get the temperature high enough to cook with the lid open. Yes, I make sure that the two middle burners are lit and the top knob is set to BBQ. Initially customer service sent me a new regulator but that made no difference. If I set all 4 burners on high and leave the lid shut, after 20 minutes it reaches 300 degrees and 30 minutes the temps will reach 400 degrees. That is the max. Once I start opening the lid the temps drop dramatically. Often I just give in and use the cast iron skillet on the side burner to finish whatever I am cooking.
Thank you for your review. We apologize for the low heat issue you're experiencing. It seems the problem might be due to the regulator's flow limiting device being activated. Please refer to your user manual (page 8) for instructions on how to perform a regulator reset. If the issue persists, conduct a leak test (page 9).<br /><br />To prevent this in the future, ensure you follow correct lighting and shutdown procedures. Most importantly, open your LP cylinder shut off valve SLOWLY before starting your BBQ. If you turn the LP cylinder valve too quickly, the flow limiting feature in the regulator can sometimes think there is a leak in the fuel line and restrict the amount of fuel to the burner as a safety precaution. Check out our YouTube playlist for videos on resetting the regulator, proper grill lighting techniques, and more: https://www.youtube.com/playlist?list=PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z<br /><br />If you have any questions or need further assistance, feel free to contact us at 1-833-454-0864 <br />or support@proseriesbbq.com. We're here to help!
DONT BUY!!!
TERRIBLE GRILL!!!! It takes 15 mins to just get the heat up to 300 degrees and 30 mins to 700 degrees!!! Once you open the grill to check food the heat drops dramatically and then it take a while for it to get the temperature back up. Rear vent on back of grill is too big and way too much heat escapes.
Thank you for taking time to leave a review. It sounds like you may have activated the regulator's flow limiting device which is a safety feature in all regulators. For your convenience I've included a link below to step-by-step instructional video for how to reset this safety feature:<br />https://www.youtube.com/watch?v=j3FdgTSNOww&t=3s<br /><br />To avoid tripping the flow limiting device in the future, please follow the lighting proper lighting and shut down procedures for every use. Please consider subscribing to our YouTube channel where you can find troubleshooting videos, step-by-step instructional videos, recipes and more! <br />https://www.youtube.com/@MembersMarkGrills/videos<br /><br />For additional questions or assistance, please reach out to us by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!
Too much effort
This sucked to put together. lots of things that deffintley could have been assembled in the box.
Thank you for taking time to leave a review. We're sorry to hear that the assembly did not go smoothly. Please feel free to provide specific steps of the assembly you found particularly difficult or frustrating. We are always looking for ways to improve customer experience. <br /><br />Please Note: Sam's Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam's Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku=sams_club_grill_smoker_assembly For more information or assistance, please reach out to Member's Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays.
Low And Slow
Assembling the grill is tedious but not rocket science. I read complaints about poor heat, I discovered if the temp gauge is too tight, it wont register properly. I sear, then cook on low and slow, There is a double set of "flavoring bars" and the system works perfectly, creating lots of BBQ scent at even the lowest settings. Lighting the inner two burners takes a bit of a learning curve. My previous grill was a Weber Genesis and for me, this Member's Mark grill is much better.