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Customer reviews for Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control for
Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control
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3.9 out of 5 stars
stars
282 ratings185 reviews
  1. 5 stars55% (156)
  2. 4 stars18% (52)
  3. 3 stars7% (20)
  4. 2 stars2% (5)
  5. 1 star17% (49)

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Showing 101-110 of 185 reviews
Jun 18, 2025
bob27
4 out of 5 stars
4 out of 5 stars review

Low And Slow

Assembling the grill is tedious but not rocket science. I read complaints about poor heat, I discovered if the temp gauge is too tight, it wont register properly. I sear, then cook on low and slow, There is a double set of "flavoring bars" and the system works perfectly, creating lots of BBQ scent at even the lowest settings. Lighting the inner two burners takes a bit of a learning curve. My previous grill was a Weber Genesis and for me, this Member's Mark grill is much better.

Helpful?2CXF7G5AXJNO15614115225
Jul 28, 2025
MJN
3 out of 5 stars
3 out of 5 stars review

It's a grill. Why have an oven feature!!

I've seen this grill in my local Sam's Club. I love the look and feel of it. It seems like a quality build. However, I won't purchase it (as much as I want to). There are too many complaints about the Thermocouple. I can't be bothered with a procedure to start the grill a certain way in order to use it every time I go to light it. I would think most people are buying a grill to actually GRILL and not buying a grill to have the ability to use it as an oven. Just my two cents...

Helpful?2CXF7G5AXJNO15614115225
Jun 9, 2025
gillz
1 out of 5 stars
1 out of 5 stars review

instructions are not clear to put it together

It is too much work to put it together and it is sitting in my garage as a pile of million pieces :(

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear that the assembly did not go smoothly. <br /><br />Please Note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find it helpful during assembly, as you can pause, zoom-in, rotate and interact with the assembly instructions. <br /><br />Additionally, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly For more information or assistance, please reach out to Member&#39;s Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Hope this helps!

Aug 30, 2024
MAK
1 out of 5 stars
1 out of 5 stars review

Both middle burners are not coming on

Finished it last night and got chicken all marinated to BBQ today but the two middle burners are not coming on.

Review from BILT
Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Please note the lighting procedure for the middle 2 burners: <br /><br />To light burners #2 and #3, you must push in and turn the control knobs to “HI” and hold for 10-15 seconds to allow the thermocouple time to heat up. ATTENTION: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH.<br /><br />For your convenience, I&#39;ve included a link to a playlist on our YouTube channel, where you can find step-by-step instructions, troubleshooting steps, and more. <br />https://www.youtube.com/playlist?list&#61;PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z<br /><br />For questions or assistance, please reach out to customer service by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!

Jul 1, 2024
DER
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love this grill!

Well made, heavy duty grill. It is very heavy. Easy assembly, only took my wife and I an hour and 20 minutes. Cooks evenly with easy cleanup.

Helpful?2CXF7G5AXJNO15614115225
Aug 10, 2025
Mugsy
5 out of 5 stars
5 out of 5 stars review

MM Pro-Series 4 Burner Gas Grill

First time seeing a product's assembly instruction's presented in this format. I found it extremely thorough & helpful.

Review from BILT
Helpful?2CXF7G5AXJNO15614115225
May 12, 2025
SFM
4 out of 5 stars
4 out of 5 stars review

Great Grill. Instructions could be better.

Assembly would be easier if all parts were labeled and each box had a list of contents. Or if each step in the assembly instructions referenced what box parts are located.

Review from BILT
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Jun 20, 2024
MN Dog Mom
1 out of 5 stars
1 out of 5 stars review

Get something else

The middle burners are difficult to start. We have to use a fire starting lighter half the time and even then it won't stay lit. Will turn themselves off randomly as well. Buy anything other than this.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Burner #2 and Burner #3 have a special lighting procedure as outlined in our guide and in the user manual. We&#39;re sorry to hear you&#39;re not 100% satisfied. We can help you with these issues, please don&#39;t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. For your convenience, I&#39;ve included a link below to an instructional video with some tips and tricks for best use. For additional support please contact us at via the info above.

Apr 8, 2024
Margarita
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

try it works great

was a great buy

Helpful?2CXF7G5AXJNO15614115225
Jul 22, 2024
Pk
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Must have

Great grill

Helpful?2CXF7G5AXJNO15614115225