Thank you for taking time to leave a review. We're sorry to hear that the assembly did not go smoothly. Please feel free to provide specific steps of the assembly you found particularly difficult or frustrating. We are always looking for ways to improve customer experience. Please Note: Sam's Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam's Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku=sams_club_grill_smoker_assembly For more information or assistance, please reach out to Member's Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays.

Thank you for taking time to leave a review. We're sorry to hear about your lighting issue. Please note the following: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH. If you're having lighting issues, try holding the knobs longer before releasing. For your convenience, I've included a step-by-step instructional video for how to light the Member's Mark Pro-Series 4 Burner Gas Grill: https://www.youtube.com/watch?v=BYtN_F4aZq4 If you're performing the correct lighting procedure and still experiencing lighting issues, a minor adjustment to thermocouple will resolve. Please reach out to customer service for information/directions for correction by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We have a video chat option to help walk you through troubleshooting steps via one-on-one video assistance, should you require additional clarification. Hope this helps!